Summary
KPay Checkout allows Shopify merchants to accept payments for WhatsApp Catalog orders while automatically syncing successful orders to Shopify. Once configured, customers can browse your Shopify catalog on WhatsApp, complete their purchase using KPay, and have their order created in Shopify automatically. This helps keep inventory, fulfillment, and order management synchronized without requiring manual order creation.
Instructions
Why use KPay with Shopify?
KPay Checkout simplifies the buying experience for your customers while ensuring Shopify remains the source of truth for inventory and order management.
With KPay Checkout, you can:
Accept payments directly from your WhatsApp Catalog.
Automatically create Shopify orders after successful payments.
Calculate shipping fees during checkout using Shopify shipping methods.
Reduce manual work by eliminating the need to recreate WhatsApp orders in Shopify.
Who can use this feature?
KPay Checkout is designed for merchants who:
Use the Shopify Catalog integration.
Have KPay configured as their payment gateway.
Want successful WhatsApp orders to sync automatically with Shopify.
Manage inventory and fulfillment through Shopify.
Before you begin
Before configuring KPay Checkout, ensure that:
Your Shopify store is connected to Wati.
KPay has already been integrated with your Wati account.
Existing Shopify users have re-authorized their Shopify connection to enable order synchronization and shipping fee calculation.
Configure KPay Checkout
Follow these steps to configure KPay checkout for Shopify integration in your Wati account:
Step 1: Open Checkout settings
In Wati, go to Commerce > Checkout.
Enable the Payment Gateway toggle.
Select KPay as your payment gateway.
Note: KPay must already be integrated with your Wati account before it can be selected as a payment gateway. To learn more about enabling Kpay in Wati, follow our KPay integration guide.
Step 2: Configure payment messages
Choose the messages customers will receive throughout the payment process.
You can configure:
Payment request message
Payment success message
Payment failure message
You can also customize the Terms & Conditions displayed during checkout.
Step 3: Configure delivery address collection
If your business ships products, enable Collect Delivery Address.
Choose one of the following options:
Delivery – Customers are always required to provide a delivery address.
Non-Delivery – Delivery address collection is skipped.
Provide both options – Customers can choose whether they need delivery during checkout.
Step 4: Enable shipping fee calculation (optional)
If Collect Delivery Address is enabled, you can also enable Show Shipping Fees.
When enabled:
Customers enter their delivery address.
Shopify calculates the available shipping methods.
Customers select their preferred shipping option.
The selected shipping cost is added to the final order total before payment.
Note: The Show Shipping Fees option is available only after Collect Delivery Address has been enabled.
Step 5: Save your settings
Click Save to apply your checkout configuration.
Your Shopify Catalog is now ready to accept payments using KPay.
Customer checkout experience
When a customer places an order through your WhatsApp Catalog:
The customer receives a payment request.
The customer selects a payment method.
If enabled, the customer enters a delivery address.
If shipping fees are enabled, the customer chooses a shipping method.
The customer reviews the order summary.
The customer completes the payment.
How order synchronization works
After a customer successfully completes payment:
A corresponding order is automatically created in Shopify.
The Shopify order is marked as Paid and Unfulfilled.
Inventory is updated automatically.
Existing Shopify fulfillment workflows continue as usual.
Monitor order synchronization
To monitor synchronized orders:
Go to Commerce > Orders.
The Orders page displays:
Payment Status
Shopify Sync Status
A Retry option for failed synchronizations
This allows you to quickly identify and resolve synchronization issues if they occur.
Troubleshooting
Shipping fees could not be calculated
If shipping fees cannot be calculated, customers can still complete their payment.
The order will be marked as Failed to calculate for shipping, allowing you to review the shipping charges and contact the customer if an additional payment is required.
Best practices
To ensure a smooth checkout experience:
Re-authorize your Shopify connection if you connected Shopify before this feature was introduced.
Enable Collect Delivery Address if your products require shipping.
Enable Show Shipping Fees to display accurate shipping costs during checkout.
Regularly monitor the Orders page for failed synchronizations and retry them when necessary.
Conclusion
KPay Checkout streamlines the purchasing experience by allowing customers to pay directly from your WhatsApp Catalog while automatically creating orders in Shopify. By combining payment processing, shipping fee calculation, and automatic order synchronization, you can reduce manual work and keep your Shopify inventory and fulfillment workflows up to date.
Frequently Asked Questions (FAQs)
Order synchronization
1. Does every successful KPay payment create a Shopify order?
Yes. Every successful KPay payment automatically creates a corresponding order in Shopify. The order is synchronized after the payment is successfully completed.
2. Where can I track Shopify order synchronization?
You can track Shopify order synchronization by navigating to Commerce → Orders. The Orders page displays the payment status, Shopify synchronization status, and provides a Retry option for failed synchronizations.
Shipping and delivery
3. Can customers choose a shipping method during checkout?
Yes. If Show Shipping Fees is enabled, customers can choose from the available Shopify shipping methods during checkout.
4. Why can't I enable Show Shipping Fees?
The Show Shipping Fees option is available only after Collect Delivery Address has been enabled.
5. Can I choose whether to collect delivery addresses?
Yes. You can configure checkout to always collect a delivery address, never collect a delivery address, or allow customers to choose whether they need delivery during checkout.
6. What happens if shipping fees cannot be calculated?
Customers can still complete their payment if shipping fees cannot be calculated. The order will be marked as Failed to calculate for shipping, allowing you to review the shipping charges and contact the customer if an additional payment is required.
Setup
7. Why do I need to re-authorize my Shopify connection?
Existing Shopify connections must be re-authorized to grant the additional permissions required for automatic Shopify order synchronization and shipping fee calculation.