Summary
Before your business can make an outbound WhatsApp call, the contact must first grant permission. This requirement is mandated by Meta and the permission stays valid for only 7 days.
The Request Accepted view in Wati shows you exactly which contacts have already granted permission. Instead of checking chats one by one, your team gets a real-time list of call-ready leads so you can focus on calling, not tracking permissions.
Instructions
Why the Request Accepted view for WhatsApp calling matters
Meta requires users to explicitly grant permission to businesses before a business can place an outbound WhatsApp call.
Each permission:
Must be granted by the contact
Is valid for 7 days only
Expires automatically after the time window
If you don’t have active permission, you can’t place the call.
Without a centralized view, agents must manually open each chat to check whether permission exists. This slows down outreach and increases the chance of missing follow-ups.
The Request accepted view solves this by listing all eligible contacts in one place.
Who is this feature for
This feature is useful for:
Sales teams making outbound calls
Marketing teams following up with leads
Support teams returning missed calls
Any team using WhatsApp calling inside Wati
If calling is part of your daily workflow, this view helps you work faster and stay organized.
How does Request Accepted view works
The Request accepted view automatically tracks and filters contacts based on active call permission.
Automatic filtering
Shows only contacts who have granted permission to your business
Includes permissions still valid within the 7-day window
Automatically hides expired permissions
Everyone you see in the list is safe to call.
Inbound-to-outbound sync
If a contact places an inbound call (even a missed call), WhatsApp treats this as permission for a callback
These contacts are added to the list automatically
You can follow up immediately without sending a new request.
Real-time updates
The list refreshes dynamically
Expired permissions disappear automatically
New permissions appear as soon as they are granted
You always see the latest call-ready contacts.
One-click context
Click any contact
Their chat opens in the center panel
Review past messages before placing the call
This helps you call with full context and have better conversations.
How to access the Request Accepted view
Follow these steps:
Go to Team Inbox from the left sidebar
Select WhatsApp Calls
Click the Request accepted tab under the channel list
You’ll now see all contacts who currently have active call permission.
Tip: If a contact you expected to call doesn’t appear here, their 7-day permission has likely expired. Send a new permission request through chat before calling again.
Frequently Asked Questions (FAQs)
Permission and eligibility
1. Why do I need permission before making a WhatsApp call?
Meta requires contacts to explicitly grant permission before a business can place an outbound WhatsApp call. Without this permission, you cannot start the call.
2. How long does call permission remain valid?
Each permission is valid for 7 days. After that, it expires automatically and you must request permission again.
3. Can I call a contact if their permission has expired?
No. You must first send a new permission request and wait for the contact to grant it before placing a call.
Using the request accepted view
4. What is the Request Accepted view?
It is a dedicated tab in Wati that shows all contacts who currently have active permission for outbound WhatsApp calls, so you can quickly see who is safe to call.
5. What information does the view show?
It lists only contacts with valid, active permissions. Expired permissions are automatically removed from the list.
6. Does the list update automatically?
Yes. The list refreshes in real time. New permissions appear immediately and expired ones disappear automatically.
7. Can I see the conversation history before calling?
Yes. Click any contact in the list to open their chat and review past messages before placing the call.
Workflows and access
8. Does an inbound or missed call count as permission?
Yes. If a contact calls you, even if the call is missed, WhatsApp treats it as permission for a callback. These contacts are added to the list automatically.
9. Who should use the Request Accepted view?
Sales, marketing, support, or any team making outbound WhatsApp calls can use this view to save time and manage follow-ups more efficiently.
10. How do I access the Request Accepted view in Wati?
Go to Team Inbox → WhatsApp Calls → Request accepted to see all contacts with active call permission.