Summary
Wati allows you to manage and respond to Instagram comments directly from the Team Inbox. Instead of switching between multiple platforms, you can view comments on your Instagram posts, reply publicly within the comment thread, or continue the conversation privately through direct messages (DMs).
This guide explains how to access Instagram comments in Wati, reply to them, and send private messages to customers who engage with your posts.
Instructions
Follow these steps to view and manage Instagram comments from your Wati account:
1. Open the Instagram inbox in Wati
Log in to your Wati account.
Go to the Team Inbox section.
Select Instagram as the channel.
You will see two main sections:
Direct Messages (DMs) – conversations sent privately by Instagram users.
Comments – comments left on your Instagram posts.
2. View comments on your Instagram posts
Click the Comments section.
You will see a list of Instagram posts connected to your account.
Posts are displayed in order of the date they were created.
Select a post to view the comments received on it.
Each comment displays the user information of the person who posted it.
3. Reply to a comment publicly
You can respond directly within the comment thread.
Open the comment you want to reply to.
Click the Reply option.
Type your response.
Send the reply.
Example reply:
“Thanks for your interest! Here’s the link to learn more.”
This response appears publicly under the original comment.
4. Use quick replies for faster responses
If you frequently send similar responses, you can use saved quick replies.
Click the Quick Replies option (/) while replying to a comment.
Select a saved response.
Send the message.
Quick replies help teams respond faster and maintain consistent messaging.
5. Send a private DM to the commenter
You can also start a private conversation with the user who commented on your post.
Click the DM icon next to the comment.
A message window will open indicating that you are replying privately.
Type your message.
Send the DM.
Example message:
“Thanks for your interest! Feel free to join our webinar for more details.”
The user will receive this message in their Instagram Direct Messages inbox.
6. Verify the message in the DM inbox
After sending a private message:
Go back to Team Inbox.
Open the Instagram DM section.
Select All Chats.
Find the conversation with the user.
You will see the DM you sent from the comment section.
If a conversation with the user already existed, the new message will appear in the same thread.
Conclusion
Managing Instagram comments in Wati allows your team to quickly engage with users who interact with your posts. You can:
View comments across your Instagram posts
Reply publicly within the comment thread
Use quick replies to speed up responses
Send private DMs to continue the conversation
This helps your team respond faster, engage with potential customers, and keep all Instagram interactions organized in one place.
Frequently Asked Questions (FAQs)
Accessing Instagram comments in Wati
1. Where can Instagram comments be managed in Wati?
Instagram comments can be managed in the Team Inbox section of Wati. After logging in, select Instagram as the channel to view and manage interactions related to your Instagram account.
2. What sections are available when selecting Instagram in the Team Inbox?
When Instagram is selected as the channel in the Team Inbox, two sections are available:
Direct Messages (DMs), which contain private conversations sent by Instagram users.
Comments, which contain comments left on your Instagram posts.
Viewing Instagram comments
3. How can I view comments on an Instagram post in Wati?
To view comments on an Instagram post in Wati:
Go to the Team Inbox.
Select Instagram as the channel.
Click the Comments section.
Select a post from the list of Instagram posts displayed.
The selected post will show all comments received on that post.
4. How are Instagram posts displayed in the Comments section?
Instagram posts in the Comments section are displayed in order of the date they were created, allowing you to browse posts chronologically.
5. What information is shown for each Instagram comment?
Each Instagram comment displayed in Wati includes the user information of the person who posted the comment, along with the comment itself.
Responding to Instagram comments
6. How can I reply to an Instagram comment publicly in Wati?
To reply publicly to an Instagram comment in Wati:
Open the comment you want to respond to.
Click the Reply option.
Type your response.
Send the reply.
The reply will appear publicly under the original Instagram comment.
7. Where does a public reply to an Instagram comment appear?
A public reply sent from Wati appears directly under the original comment on the Instagram post, making the response visible within the comment thread.
Using quick replies
8. How can quick replies be used when responding to Instagram comments?
Quick replies can be used while replying to a comment by selecting the Quick Replies option ( / ). This allows you to choose a saved response and send it without typing the message manually.
9. Why are quick replies useful when managing Instagram comments?
Quick replies help teams respond faster and maintain consistent messaging when sending common responses to Instagram comments.
Sending private messages from comments
10. How can I send a private message to someone who commented on an Instagram post?
To send a private message to a user who commented on an Instagram post:
Click the DM icon next to the comment.
A message window will open indicating that you are replying privately.
Type your message.
Send the DM.
The message will be delivered to the user’s Instagram Direct Messages inbox.
Verifying sent messages
11. How can I confirm that a private DM sent from a comment was delivered?
To confirm that a private DM was sent:
Go to the Team Inbox.
Open the Instagram DM section.
Select All Chats.
Locate the conversation with the user.
The message sent from the comment section will appear in the conversation.
12. What happens if a conversation with the user already exists in the DM inbox?
If a conversation with the user already exists, the new message sent from the comment section will appear in the same existing conversation thread.