Summary
Wati AI includes Ask and Agents, two Copilot capabilities that help your team work with your Wati workspace using AI. Ask lets you query your live Wati data using natural language, while Agents scan your workspace for specific conditions and suggest actions for you to review and approve.
This guide explains where to find Ask, what you can do with it, how Agents work, and the current limitations of these features.
Note: Ask and Agents are currently in Beta and are being released in phases to Wati customers.
Instructions
Wati AI at a glance
Wati AI includes several AI capabilities designed to help your team work more efficiently:
Pillar | Name | What it does | Who it's for |
Empowers your team | Copilot | AI that helps your team work more effectively | Your team |
↳ | Ask | Query your workspace and data using natural language | Your team |
↳ | Agents | Automated assistants that continuously monitor your WhatsApp inbox to handle tasks such as identifying spam, flagging conversations for follow-up, and detecting high-intent contacts | Your team |
↳ | In-inbox tools | AI Editor, AI summary, translation, CX scoring and more | Your team |
Works independently | Astra | Autonomous AI agent that handles customer conversations end to end | Your customers |
Use your own AI | Connect Agents | Deploy your own AI model across Wati's channels | Enterprise |
Ask
Ask is a Copilot capability that lets you query your Wati workspace using natural language.
You can ask questions about your inbox, contacts, campaigns, templates, and other Wati data. Ask uses your live account data to provide relevant answers without requiring you to manually search through different areas of Wati.
Where to find Ask
You can access Ask from the top navigation bar anywhere in the Wati app.
For example, you can open Ask while you're on:
Team Inbox
Campaigns
Contacts
Templates
Click Ask to open the panel.
What can you do with Ask?
You can use Ask to query different areas of your Wati workspace.
Area | What you can do | Example prompt |
Inbox activity | View inbox activity, contact counts, and opt-in status | "Show me today's inbox activity." |
Recent conversations | View the latest customer conversations | "Who messaged me recently?" |
Contact details | View a contact's profile and conversation history | "Show me everything about this contact." |
Daily digest | Get a summary of the day's activity | "Give me a digest of today." |
Weekly insights | Review activity trends throughout the week | "What was the busiest day this week?" |
Campaigns | Check campaign performance and delivery statistics | "How did my last campaign do?" |
Templates | View your approved message templates | "What templates do I have?" |
Help documentation | Search Wati help articles | "How do I block a contact?" |
Depending on your request, Ask may display results as:
Contact cards
Conversation summaries
Charts and analytics
Performance insights
Help articles
Agents
Agents are a separate Copilot capability designed for background automation. They scan your workspace for specific conditions and surface relevant contacts or conversations for you to review.
Unlike Ask, which answers questions, Agents identify specific situations and can suggest actions based on what they find.
Important: Agents do not apply actions automatically. You must review and approve a suggested action before it is applied.
Available Agents
Agent | What it looks for | What it can do |
Spam Watcher | Spam or irrelevant conversations | Tag conversations as spam |
Inbox Triage | Conversations that require a human response | Flag conversations for follow-up |
Ready-to-Buy | Contacts showing strong purchase intent | Save contacts as a segment |
How Agents work
Ask an Agent to scan your workspace.
Example: "Find chats that need follow-up."
Review the results presented by the Agent.
Approve the suggested action.
The Agent performs the approved action, such as applying tags or creating a contact segment.
Example workflows
You can combine Ask and Agents to investigate your workspace and organize the results.
Review today's activity and organize your inbox
Ask: "Give me a digest of today's activity."
Ask: "Show me the conversations from the digest that look urgent."
Ask the Inbox Triage Agent to find conversations that need follow-up.
Review the suggested conversations and approve the action.
Find high-intent sales leads
Ask the Ready-to-Buy Agent to find ready-to-buy leads from this week.
Review the suggested contacts.
Approve the action to save the contacts as a segment for your sales team.
Current limitations
The following capabilities are not currently available:
Scheduled or automatic reports. Digests are generated on demand.
Topic clustering across conversations.
Bulk message or campaign creation. Continue using the existing Campaigns workflow for this.
What's coming next
We're continuing to expand Ask and Agents with new capabilities, including:
More Agents for additional use cases
More actions beyond tagging and contact segmentation
Deeper analytics and trend detection
Your feedback helps shape future improvements. If there's a feature you'd like to see, please share your feedback with us.
Quick-start prompts
If you're not sure where to start, try one of these prompts:
"Show me today's inbox activity."
"Who messaged me recently?"
"Give me a digest of today."
"What was the busiest day this week?"
"How did my last campaign perform?"
"What templates do I have?"
"Show me everything about this contact."
"How do I block a contact?"
"Find chats that need follow-up."
"Find ready-to-buy leads from this week."
Because Agents require approval before they act, use Ask to investigate first and Agents to apply reviewed actions for a safer workflow.
Frequently Asked Questions (FAQs)
Ask
1. What is Ask in Wati?
Ask is a Copilot capability that lets you query your Wati workspace using natural language. It uses live Wati account data to answer questions about areas such as your inbox, contacts, campaigns, and templates.
2. Where can I access Ask in Wati?
You can access Ask from the top navigation bar anywhere in the Wati app, including Team Inbox, Campaigns, Contacts, and Templates.
3. What can I use Ask for?
You can use Ask to:
View inbox activity, contact counts, and opt-in status.
View recent customer conversations.
View a contact's profile and conversation history.
Get daily activity digests.
Review weekly activity trends.
Check campaign performance and delivery statistics.
View approved message templates.
Search Wati help articles.
4. How does Ask display its results?
Depending on your request, Ask may display results as contact cards, conversation summaries, charts and analytics, performance insights, or help articles.
Agents
5. What are Agents in Wati?
Agents are a separate Copilot capability designed for background automation. They scan your workspace for specific conditions and surface relevant contacts or conversations for you to review.
6. Do Wati Agents perform actions automatically?
No. Wati Agents do not apply actions automatically. You must review the results and approve a suggested action before it is applied.
7. What Agents are available in Wati?
Wati currently provides 3 Agents:
Spam Watcher identifies spam or irrelevant conversations and can tag them as spam.
Inbox Triage identifies conversations that require a human response and can flag them for follow-up.
Ready-to-Buy identifies contacts showing strong purchase intent and can save them as a segment.
8. How do Wati Agents work?
To use an Agent, ask it to scan your workspace, review the results it presents, and approve the suggested action. The Agent then performs the approved action, such as applying tags or creating a contact segment.
Availability and Limitations
9. Are Ask and Agents available to all Wati customers?
Ask and Agents are currently in Beta and are being released in phases to Wati customers.
10. What are the current limitations of Ask and Agents?
The following capabilities are not currently available:
Scheduled or automatic reports. Digests are generated on demand.
Topic clustering across conversations.
Bulk message or campaign creation. Bulk messaging and campaign creation continue to use the existing Campaigns workflow.