Summary
Wati AI includes 2 capabilities that help your team work more effectively: Ask Wati AI and Wati AI Agents.
Ask Wati AI lets you query your Wati workspace and take approved actions using natural language. Wati AI Agents run on a schedule, scan your workspace for specific conditions, and suggest actions for you to review.
This guide explains what each capability does, how to use them, and what to keep in mind.
Note: Ask Wati AI and Wati AI Agents are currently in Beta and are being released in phases to Wati customers. The features and agents available may vary by workspace.
Instructions
Wati AI at a glance
Wati AI includes several capabilities designed to help your team work more effectively:
Pillar | Name | What it does | Who it's for |
Empowers your team | Wati AI | AI that helps your team work more effectively | Your team |
↳ | Ask Wati AI | Query your workspace and take approved actions using natural language | Your team |
↳ | Wati AI Agents | Automated assistants that scan your workspace on a schedule and suggest actions for your review | Your team |
↳ | Team Inbox tools | AI Editor, conversation summary, translation, CX scoring and more | Your team |
Works independently | Astra | Autonomous AI agent that handles customer conversations end to end | Your customers |
Use your own AI | Connect Custom AI Agents | Deploy your own AI model across Wati's channels | Enterprise |
Ask Wati AI
Ask Wati AI lets you query your Wati workspace and take actions using natural language.
You can ask questions about your inbox, contacts, campaigns, templates, automations, and more. When your request requires an action, Ask Wati AI shows you what it will do before anything changes.
Where to find Ask Wati AI
You can access Ask Wati AI from the top navigation bar anywhere in the Wati app, including:
Team Inbox
Campaigns
Contacts
Templates
Click the input field to see suggested queries, or type your own query.
Click the button in the top-right corner of the Wati AI bar to open the full panel.
What can you do with Ask Wati AI?
You can use Ask Wati AI to work with different areas of your Wati workspace.
Area | What you can do | Example prompt |
Team Inbox | Read conversations, reply to customers, assign conversations, change status, and add tags | "Reply to the last message from this contact." |
Contacts and segments | Search, create, update, and delete contacts; view and create segments | "Find all contacts who messaged this week." |
Campaigns and templates | View campaigns and templates, check performance, estimate costs, and send templates | "How did my last campaign perform?" |
Automations | View, create, and update automation rules, chatbot flows, and bot actions | "Create a rule to tag contacts who say 'refund'." |
Agents | Create a new Wati AI Agent from a plain-language description | "Create an agent to flag VIP customers." |
View posts and comments and reply publicly or privately | "Show me unread comments on my latest post." | |
Account | View operators, teams, channels, business hours, catalog sets, sequences, and credit balance | "What is my current credit balance?" |
Help | Search Wati help articles and get step-by-step guidance | "How do I block a contact?" |
Approval for changes
Looking up information does not require approval. Ask Wati AI returns results immediately.
Any action that changes your data, such as sending a message, updating a contact, or editing an automation rule, shows an approval card before anything happens.
You can review what will change and confirm the action. Nothing is applied until you approve it.
How results appear
Depending on your request, Ask Wati AI may display results as:
Proposed actions with an approval card
Summaries
Charts and analytics
Contact and conversation tables
Help article cards
Wati AI Agents
Wati AI Agents run on a schedule and scan your workspace for specific conditions. When they find something, they surface the results and suggest what to do next.
Unlike Ask Wati AI, which responds to your questions, Wati AI Agents work in the background and bring relevant information to your attention.
Important: Wati AI Agents do not apply actions automatically. You must review and approve a suggested action before it is applied.
Hire a Wati AI Agent
Open Wati AI and select + New Agent.
Under Suggested agents, select a card to hire that agent.
Agents that match the page you are on appear first. For example, if you are in Team Inbox, inbox-related agents appear at the top.
Starter agents
Wati AI includes ready-to-use agents that you can hire immediately.
Agent | What it looks for | What it can do | Schedule |
Automation Health Check | Broken references, conflicting rules, and coverage gaps in your automations | Proposes fixes | Weekly |
Campaign Readiness Checker | Templates stuck in review, low-quality templates, campaigns that did not launch, and sends at risk of using up your credit | Flags issues for your review | Daily |
Segment & Contact Checker | Empty, duplicated, or outdated segments and contacts | Proposes cleanup segments with a contact count preview | Weekly |
Campaign Idea Finder | Common customer questions and top-performing templates | Proposes 2–3 draft campaign ideas | Weekly |
Spam Watcher | Spam and irrelevant conversations | Tags conversations as spam | Daily |
Ready-to-Buy | Contacts showing strong purchase intent | Proposes saving them as a segment | Hourly |
Account Health Checker | Credit balance, channel connection status, and contact growth | Surfaces a short health summary | Weekly |
Suggestions based on your activity
Wati AI can also suggest agents based on what is happening in your inbox.
A suggestion appears only when there is matching activity. You will not see a suggestion if there is nothing relevant.
Suggestion | When it appears |
Watch open conversations | When you have open conversations |
Watch for waiting customers | When customers are waiting for a reply |
Re-engage expired chats | When chat sessions have expired |
Watch today's active contacts | When contacts were active in the last 24 hours |
Get a weekly topic pulse | When contacts were active this week |
Create your own agent
You can build a custom agent for a recurring task in your workspace.
Open Wati AI and select Create an agent.
Describe what you want in plain language. For example: "Create an agent to flag customers asking about refunds."
Wati AI sets up the agent with a name, instructions, and a schedule, and saves it as a draft.
Review the draft and turn it on when you are ready.
Custom agents can read your inbox summary, recent conversations, message history, and order data if your orders integration is connected.
They can propose actions such as sending a message, tagging a conversation, or creating a segment.
How Wati AI Agents run
Wati AI Agents check your workspace according to their schedule. They do not react instantly to new messages or activity.
For example:
An hourly agent runs once an hour.
A weekly agent runs once a week at the time you set.
When an agent finds something, it surfaces the results for you to review. Most suggested actions wait for your approval before they are applied.
Manage your agents
To change an agent, open it and select Edit.
You can update:
Name and instructions — change what the agent looks for or how it responds
Model — change the AI model it uses
Schedule — choose Hourly, Daily, Every other day, or Weekly, with a time of day for daily or longer schedules
You can also Pause, Resume, or Delete an agent at any time.
Example workflows
You can combine Ask Wati AI and Wati AI Agents to investigate your workspace and act on the results.
Review today's activity and organize your inbox
Ask Wati AI: "Give me a digest of today's activity."
Ask Wati AI: "Show me conversations from the digest that look urgent."
Hire the Inbox Triage Agent or ask it to find conversations that need follow-up.
Review the suggested conversations and approve the action.
Find high-intent sales leads
Ask the Ready-to-Buy Agent to find ready-to-buy leads from this week.
Review the suggested contacts.
Approve the action to save them as a segment for your sales team.
Keep your automations healthy
Hire the Automation Health Check Agent.
The agent runs weekly and checks for broken references, conflicting rules, and coverage gaps.
Review the findings and approve any fixes it proposes.
Current limitations
The following capabilities are not currently available:
Scheduled or automatic reports. Digests are generated on demand.
Topic clustering across conversations.
Bulk message or campaign creation. Continue using the existing Campaigns workflow for this.
Agent limits
Hourly agents: Only 1 hourly agent can be active at a time.
Daily runs: You can have up to 30 agent runs per day, including scheduled runs and runs you start manually. The count resets at midnight (UTC).
What's coming next
We're continuing to expand Ask Wati AI and Wati AI Agents with new capabilities, including:
More Wati AI Agents for additional use cases
More actions beyond tagging and contact segmentation
Deeper analytics and trend detection
Your feedback helps shape what we build next. If there is a feature you would like to see, share your feedback with us.
Quick-start prompts
If you're not sure where to start, try one of these prompts.
Ask Wati AI
"Show me today's inbox activity."
"Who messaged me recently?"
"Give me a digest of today."
"What was the busiest day this week?"
"How did my last campaign perform?"
"What templates do I have?"
"Show me everything about this contact."
"How do I block a contact?"
Wati AI Agents
"Find chats that need follow-up."
"Find ready-to-buy leads from this week."
"Create an agent to flag customers asking about refunds."
Use Ask Wati AI to investigate your workspace and Wati AI Agents to monitor recurring conditions and suggest actions for your review.
Frequently Asked Questions (FAQs)
Wati AI
1. What is Wati AI?
Wati AI includes Ask Wati AI and Wati AI Agents. Ask Wati AI lets you query your workspace and take approved actions using natural language. Wati AI Agents run on a schedule, scan your workspace for specific conditions, and suggest actions for your review.
2. Are Ask Wati AI and Wati AI Agents available to all customers?
Ask Wati AI and Wati AI Agents are currently in Beta and are being released in phases. The features and agents available may vary by workspace.
3. What is the difference between Ask Wati AI and Wati AI Agents?
Ask Wati AI responds to questions and requests in real time. Wati AI Agents run in the background on a schedule, find things that need attention, and bring them to you.
Ask Wati AI
4. Can Ask Wati AI make changes to my account?
Yes. Ask Wati AI can make changes to your data, but you must approve the action before it is applied. Ask Wati AI shows an approval card for actions such as sending a message, updating a contact, or editing a rule.
Wati AI Agents
5. Do Wati AI Agents apply actions automatically?
No. Wati AI Agents surface findings and suggest actions, but you must approve a suggested action before it is applied.
6. What actions can Wati AI Agents perform?
Depending on the agent, Wati AI Agents can tag conversations as spam, flag conversations for follow-up, save contacts as a segment, propose automation fixes, and surface campaign or account health issues.
7. How often do Wati AI Agents run?
The schedule depends on the agent. Starter agents can run hourly, daily, or weekly. The schedule is shown on each agent card and can be changed when you edit an agent.
8. How many Wati AI Agents can I run at once?
Only 1 hourly agent can be active at a time. Across all agents, you can have up to 30 agent runs per day, including scheduled runs and runs you start yourself. The count resets at midnight (UTC).
9. What can a custom Wati AI Agent do?
A custom Wati AI Agent can read your inbox summary, recent conversations, message history, and order data if your orders integration is connected. It can propose sending a message, tagging a conversation, or creating a segment.