Collection

Wati AI For Your Team

9 articles

• How to use AI Translation in your Team InboxAI Translation in Wati makes it easier for your team to talk with customers in different languages. It automatically translates both incoming and outgoing messages, so agents can reply in their own language while customers see responses in theirs. This feature saves time, improve…
• How to use Ask Wati AI and Wati AI AgentsWati AI includes 2 capabilities that help your team work more effectively: Ask Wati AI and Wati AI Agents. Ask Wati AI lets you query your Wati workspace and take approved actions using natural language. Wati AI Agents run on a schedule, scan your workspace for specific condition…
• How to use CX Intelligence: Topic Insights and Operator InsightsCX (Customer Experience) Intelligence in Wati helps you understand how your customer conversations are performing - and more importantly, why. While the CX score gives you an overall performance snapshot, features like Topic Insights and Operator Insights help you dig deeper into…
• How to use Conversation Summary to improve team productivityThis guide explains how Conversation Summary helps you quickly understand long-running chats without scrolling through message history. You’ll learn how the feature works, how to turn it on, and how your team can use it to catch up faster and avoid repeating questions. Conversati…
• How to use the AI Editor in your Wati Team InboxThe AI Editor in Team Inbox helps your team write faster, clearer, and more consistent replies to customer conversations. You can match your brand tone, fix grammar, improve readability, and generate AI-powered responses using your company’s knowledge base. AI Editor is available…
• Improve your AI Editor with Suggestions from past conversationsSuggestions helps you improve your AI Editor by learning from your team's past customer conversations. Each week, it analyzes a sample of highly rated and poorly rated conversations and suggests updates to your Knowledge Base and AI Editor's communication style. You can review, e…
• Improve your WhatsApp Templates with Wati’s new AI Template GeneratorAre your WhatsApp templates being flagged or paused by Meta due to low quality? This can negatively affect your delivery rates and overall campaign performance. Wati's AI Template Generator helps solve this by analyzing your templates against Meta's guidelines and rewriting them…
• Understanding how CX Score works in WatiWati AI helps you automatically analyze customer conversations to measure experience quality - without needing manual surveys. This article explains what the CX Score is, how it works, which conversations qualify for scoring, and where you can view your results. Note: The CX (Cus…
• Understanding the Wati AI add-on and how it worksThe Wati AI add-on helps you unlock Wati’s AI-powered features using a credit-based system. Each time you use an AI feature - such as generating template messages, getting suggested replies, or viewing analytics insights - credits are consumed. This article explains how the syste…