Collection
Onboarding via WhatsApp Coexistence
4 articles
- How to connect your WhatsApp number to Wati (via WhatsApp Coexistence - CoEx)WhatsApp Coexistence lets you connect your existing WhatsApp Business App number to Wati's Cloud API platform while continuing to use the WhatsApp Business App on your phone. You can keep your existing account and contacts, and optionally sync your chat history to Wati. This guid…
- Introducing WhatsApp CoexistenceIn this guide, you’ll learn how WhatsApp Co-existence (Coex) lets you use the WhatsApp Business App and WhatsApp Cloud API at the same time - on the same number. We’ll explain why this matters, who it’s for, what changes to expect, and how it works with Wati. If you're looking to…
- Troubleshooting WhatsApp Coexistence Signup process: Common issues and how to resolve themWhatsApp Coexistence signup connects a WhatsApp Business App number to the WhatsApp Business Platform (Cloud API) so the same number can be used across both surfaces. Most signup issues are related to phone number eligibility, previous WhatsApp Business API (WABA) registration, Q…
- Understanding WhatsApp Coexistence (CoEx) limitationsPlanning to connect your WhatsApp number to Wati using the Coexistence (CoEx) feature? This guide explains the current CoEx limitations, common issues you may encounter, and what to consider before using CoEx in production. Instructions What is Coexistence (CoEx)? Coexistence (Co…