Summary
Planning to connect your WhatsApp number to Wati using the Coexistence (CoEx) feature? This guide explains the current limitations of CoEx, common issues you may encounter, and what to consider before using it in production.
Instructions
What is Coexistence (CoEx)?
Coexistence (CoEx) is a feature developed and managed by Meta that allows you to connect your existing WhatsApp Business App number to platforms like Wati.
Since this feature is still evolving, you may experience some issues during setup or usage. These are related to Meta’s infrastructure and are not caused by Wati.
Common issues you may encounter
CoEx-related issues typically fall into two categories:
A. Issues during the connection process
These issues may prevent your number from successfully connecting to Wati:
Account already linked to another Business Manager
You may see an error if your number is already associated with a different Meta Business Manager account.
Payment method or credit line issues
In some cases, an existing credit line on your WhatsApp Business Account (WABA) cannot be removed, which blocks the connection.
WABA under review or temporarily disabled
After completing the connection, Meta may automatically place your WABA under review or temporarily disable it.
Business verification conflicts
After onboarding via CoEx, your paid Business Verification status on the WhatsApp mobile app may be removed.
If you try to re-enable it, the CoEx integration with Wati may get disconnected. Currently, only one can remain active at a time:
CoEx integration, or
Paid Business Verification status
B. Issues after the connection is completed
These issues do not block the connection but may affect your experience in Wati:
Existing chats not syncing immediately
Chats syncing initially but not updating later
Missing conversations due to sync issues
Note: These behaviors are caused by Meta’s CoEx infrastructure and are outside Wati’s control.
Recommendation before using CoEx
Before committing to a paid Wati subscription specifically for CoEx, it’s best to validate if it works well for your setup.
Enable CoEx and complete the connection
Test chat syncing and overall performance
Confirm that it meets your operational needs
If you plan to use Wati in production, keep in mind that some of these limitations may still occur.
Alternative option
If you prefer a more stable setup, consider using the standard number connection instead.
Does not depend on an existing WhatsApp Business App number
Typically provides a more reliable experience
Final note
By proceeding with CoEx activation, you acknowledge the current limitations of the feature and choose to continue with the setup.