Summary
This article outlines the supported media types and size limits for various sections of Wati, including Chatbots, Templates, Reply Material, and the Team Inbox. Understanding these specifications ensures that your media content is correctly formatted and displayed without issues.
Instructions
Supported media types & limits
The following media formats and size restrictions apply across all sections of Wati:
Chatbots
Templates
Reply Material
Team Inbox
Note:
Only PDF files are supported when adding documents to template messages.
Audio files are supported only in Team Inbox and Chatbots. Audio files cannot be used in template messages or reply materials.
Media file header type are supported only for image, video, and document message types.
Media | Supported Types | Size Limit |
Audio |
| 16MB |
Document |
| 100MB |
Image |
| 5MB |
Video |
| 16MB |
Sticker |
| Static stickers: 100KB Animated stickers: 500KB Size: 512x512 |
Image Formatting Considerations
Images with an aspect ratio taller than 1.91:1 may be cropped vertically. To avoid losing important details, keep key content centered in the image.
For optimal media display, follow these guidelines to prevent unexpected cropping or formatting issues.
Frequently Asked Questions (FAQs)
Supported media in Wati
1. Which sections of Wati support media files?
Media files are supported in the following sections of Wati:
Chatbots
Templates
Reply Material
Team Inbox
2. Are audio files supported in all sections of Wati?
No. Audio files are supported only in Team Inbox and Chatbots. Audio files are not supported in template messages or reply materials.
3. Which document format is supported for template messages?
Only PDF files are supported when adding documents to template messages.
4. Which message types support media file headers?
Media file headers are supported only for image, video, and document message types.
Supported media formats and limits
5. Which audio formats and size limits are supported in Wati?
Wati supports the following audio formats:
audio/aacaudio/mp4audio/mpegaudio/amraudio/ogg(only opus codecs are supported)
The maximum supported audio file size is 16 MB.
6. Which document formats and size limits are supported in Wati?
Wati supports the following document formats:
text/plainapplication/pdfapplication/vnd.ms-powerpointapplication/mswordapplication/vnd.ms-excelapplication/vnd.openxmlformats-officedocument.wordprocessingml.documentapplication/vnd.openxmlformats-officedocument.presentationml.presentationapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
The maximum supported document file size is 100 MB.
7. Which image formats and size limits are supported in Wati?
Wati supports the following image formats:
image/jpegimage/png
Images must be 8-bit, RGB, or RGBA. The maximum supported image file size is 5 MB.
8. Which video formats and size limits are supported in Wati?
Wati supports the following video formats:
video/mp4video/3gp
The maximum supported video file size is 16 MB.
9. What sticker formats and limits are supported in Wati?
Wati supports stickers in the image/webp format. Supported sticker limits:
Static stickers: up to 100 KB
Animated stickers: up to 500 KB
Sticker dimensions: 512 x 512 pixels
Image formatting
10. Why might images appear cropped in Wati?
Images with an aspect ratio taller than 1.91:1 may be cropped vertically. To avoid losing important details, keep important content centered in the image.