Summary
This article outlines the supported media types and size limits for various sections of Wati, including Chatbots, Templates, Reply Material, and the Team Inbox. Understanding these specifications ensures that your media content is correctly formatted and displayed without issues.
Instructions
Supported Media Types & Limits
The following media formats and size restrictions apply across all sections of Wati:
Chatbots
Templates (except for document headers, which support only PDF files)
Reply Material
Team Inbox
Media | Supported Types | Size Limit |
Audio |
| 16MB |
Document |
| 100MB |
Image |
| 5MB |
Video |
| 16MB |
Sticker |
| Static stickers: 100KB Animated stickers: 500KB Size: 512x512 |
Image Formatting Considerations
Images with an aspect ratio taller than 1.91:1 may be cropped vertically. To avoid losing important details, keep key content centered in the image.
For optimal media display, follow these guidelines to prevent unexpected cropping or formatting issues.
Frequently Asked Questions (FAQs)
General Questions
1. What does this article cover?
This article explains which media types and file size limits are supported across different sections of Wati, such as Chatbots, Templates, Reply Material, and the Team Inbox.
2. Which Wati sections follow these media rules?
The same media formats and size limits apply to Chatbots, Templates (with some exceptions), Reply Material, and the Team Inbox.
Media Types and Size Limits
3. What audio formats and size limits are supported?
Wati supports common audio formats such as AAC, MP4, MPEG, AMR, and OGG (opus codec only), with a maximum file size of 16MB.
4. What document formats can I upload, and how large can they be?
You can upload documents like PDF, Word, Excel, PowerPoint, and plain text files, with a maximum size limit of 100MB.
5. What image formats and size limits are supported?
Only JPEG and PNG images are supported, with a maximum size of 5MB. Images must be 8-bit and use RGB or RGBA color formats.
6. What video formats and size limits are allowed?
Wati supports MP4 and 3GP video formats, with a maximum file size of 16MB.
7. Are stickers supported, and what are their size limits?
Yes, stickers in WEBP format are supported. Static stickers can be up to 100KB, and animated stickers can be up to 500KB.
Image Formatting Guidelines
8. Why might my images appear cropped?
Images with an aspect ratio taller than 1.91:1 may be cropped vertically. To avoid losing important content, keep key elements centered.