Summary
Wati’s Audio Transcription feature converts audio messages into text directly within the Team Inbox. This makes it easier for your team to read, search, and manage voice messages across WhatsApp, Instagram, and Facebook Messenger conversations.
Once transcription is enabled, the text appears below the audio message and remains available in the chat history for future reference.
Note: Audio Transcription is available only for customers on the Pro and Business plans.
Instructions
How audio transcription works
You can transcribe incoming and outgoing audio messages directly from the Team Inbox.
The feature supports:
WhatsApp
Instagram
Facebook Messenger
How to enable audio transcription
Open the Team Inbox.
Locate the audio message you want to transcribe.
Click Transcribe Audio below the message.
For first-time users
When using the feature for the first time:
A short introduction to the feature will appear.
Click the option to enable audio transcription.
Note: Audio Transcription is currently available as a Beta feature.
View the transcription
After transcription is generated:
The transcribed text appears directly below the audio message.
You can expand or collapse the transcription to view the full content.
Download the transcript
You can download the transcription as a .txt file for future reference or sharing.
Provide feedback
Since Audio Transcription is currently in Beta, Wati collects feedback to help improve transcription quality.
You can:
Select the thumbs up icon if the transcription is accurate.
Select the thumbs down icon if the transcription needs improvement.
Submit additional feedback when prompted.
Searchable transcriptions
Once a transcription is generated:
It becomes part of the chat history.
You can search the transcription like any other message.
Other team members in the Team Inbox can also view the transcription.
Frequently Asked Questions (FAQs)
Audio Transcription overview
1. What is Audio Transcription in Wati?
Audio Transcription is a feature in Wati that converts audio messages into text directly within the Team Inbox. The transcription appears below the audio message and remains available in the chat history.
2. Which plans support Audio Transcription in Wati?
Audio Transcription is available only for customers on the Pro and Business plans.
3. Which platforms support Audio Transcription in Wati?
Audio Transcription supports conversations from:
WhatsApp
Instagram
Facebook Messenger
Using Audio Transcription
4. How do I transcribe an audio message in Wati?
To transcribe an audio message:
Open the Team Inbox.
Locate the audio message.
Click Transcribe Audio below the message.
5. What happens when I use Audio Transcription for the first time?
First-time users will see a short introduction to the feature and an option to enable Audio Transcription.
6. Where can I view the transcribed text?
The transcribed text appears directly below the audio message. You can expand or collapse the transcription to view the full content.
7. Can I download an audio transcription in Wati?
Yes. You can download the transcription as a .txt file for future reference or sharing.
Search and feedback
8. Can audio transcriptions be searched in the Team Inbox?
Yes. Once a transcription is generated, it becomes part of the chat history and can be searched like any other message.
9. Can other team members view audio transcriptions in the Team Inbox?
Yes. Other team members in the Team Inbox can also view the transcription.
10. How can I provide feedback on Audio Transcription quality?
You can provide feedback by selecting the thumbs up icon if the transcription is accurate or the thumbs down icon if the transcription needs improvement. Additional feedback can also be submitted when prompted.