Summary
Wati now supports managing multiple WhatsApp numbers under a single Business plan account. This guide explains how the new feature works, what it means for your existing subscription, and what to expect during the release. With this update, you no longer need a separate Wati account if your business has multiple WhatsApp numbers.
Note: Multiple WhatsApp numbers are only supported on Wati's Business plan. If you’re on the Wati's Growth or Pro plan, you can add only one number.
Note: Broadcasts are now Campaigns – same powerful features, updated name!
Instructions
What’s new?
Previously, if you had more than one WhatsApp number, you had to maintain separate Wati subscriptions for each number. This meant separate logins, billing, and plan limits for each account.
With the new Multiple WhatsApp Number feature, Wati Business plan customers can now add and manage multiple WhatsApp numbers within a single account. This feature simplifies your workflow and reduces the overhead of managing multiple accounts.
Key highlights
You'll need to purchase the add-on for each additional number to add an additional WhatsApp number.
All added numbers will share the same Business plan limits. This includes:
Number of users
Chatbot sessions
AI support agent responses
Number of teams
Message credits
For example:
If your plan allows 6 users, those 6 users are shared across all added numbers.
If you have $50 in message credit, charges for all linked numbers will be deducted from that shared pool.
If you need more users or resources, you can purchase additional add-ons just like before.
Here’s a quick video walkthrough of this feature:
How to add a new number to your Wati account
If you already have a Wati account with a WhatsApp number and wish to add a new number, follow these steps:
Log in to your Wati account.
Go to More, then click on Channels.
Under the Channel Status page, click on Add to add a new number.
Enter a name that can be used to identify the number. E.g., Support, Sales, Marketing etc.
Click on Continue. After that, you will be taken to the Embedded Signup process page.
Follow the steps and complete the Embedded Signup process to finish adding your WhatsApp number to your Wati account. If you need any help, please refer to this video.
Once the number is successfully added, you will be redirected to the channel status page, where the added numbers will appear in the dropdown menu as shown below.
Note: When you select a number from the dropdown, the Message Limit Info and other status details shown will update to reflect the selected number.
Once additional numbers are added, the following features will become available:
Team Inbox
Wati users can manage chats for all connected numbers by selecting a number from the dropdown.
Campaign
When a template is submitted, it will be automatically submitted to all connected numbers at once - there’s no need to submit it individually for each number. You can also view campaign analytics, send campaigns, and perform other actions based on the selected number.
Contacts
Contacts received from all connected numbers will appear in the Contacts section. Each contact will include an attribute in the format whatsapp_phno: phno, where phno is the connected number. If you want to filter contacts by a specific number, you can use this attribute.
Automations
Once automations such as Default Actions, Keywords, Sequences, Routing, Reply Material, or AI Support Agents are set up, they will be applied to all connected numbers by default. The same applies to Chatbots—once created, a chatbot can be used across any of the connected numbers.
If you want to set up automations specific to a particular number, you can use Rules, where you’ll have the option to select the number the rule should apply to.
Feature Availability
Available features when multiple WhatsApp numbers are connected:
Definitions:
Default number: The first number connected to your Wati account.
Additional numbers: Extra numbers added using the number add-on.
Feature | Default Number | Additional Numbers |
Team Inbox | ✅ Yes | ✅ Yes |
Campaign | ✅ Yes | ✅ Yes |
Automations | ✅ Yes | ✅ Yes |
Click-to-WhatsApp Ads (CTWA) | ✅ Yes | ❌ No |
Catalog | ✅ Yes | ❌ No |
Integrations | ✅ Yes | ❌ No |
API/Webhooks | ✅ Yes | ✅ Yes |
WhatsApp Flows | ✅ Yes | ❌ No |
Key information
You can add up to 25 additional numbers (including the default number).
When connecting a new number, make sure it is not already connected to another WhatsApp Business Account (WABA).
If you have multiple Wati subscriptions and want to merge them into one account, please contact our support team to assist with the migration.
Managing connected numbers
If you want to disconnect or remove any of the connected WhatsApp numbers, please contact our support team for assistance.
You can change the default number by clicking the Change Account/Number option on the Channel Status page.
Important: The new number must not already be connected to your Wati account or another WABA. If it is, you’ll need to disconnect it first, then click Change Account/Number and add it again.
Currently, the Change Account/Number option is only available for the default number.
How to change the channel name
Log in to your Wati account.
Go to Settings → WhatsApp numbers.
Click the three dots next to the number you want to update.
Select Rename account and enter the new channel name.
Frequently Asked Questions (FAQs)
Understanding the feature
1. What is the multiple WhatsApp number feature in Wati?
This feature allows Wati Business plan users to add and manage multiple WhatsApp numbers within a single Wati account instead of maintaining separate subscriptions.
2. Do I still need separate Wati subscriptions for each WhatsApp number?
No. With this update, you no longer need separate accounts. All numbers can be managed under one Wati Business plan with add-ons for each additional number.
3. Will all added numbers share my existing Business plan limits?
Yes. User limits, chatbot sessions, AI support agent responses, teams, and message credits are shared across all connected numbers.
Adding and managing numbers
4. How do I add a new WhatsApp number to my Wati account?
You can add a new number by navigating to More → Channels → Add, naming the number, and completing the Embedded Signup process.
5. How many additional numbers can I add to my account?
You can add up to 25 additional numbers, including your default number.
6. Can I connect a number that is already linked to another WABA?
No. A number must not be connected to another WhatsApp Business Account before adding it to Wati.
7. Can I merge multiple existing Wati subscriptions into one?
Yes, but you’ll need to contact the support team to assist with the migration.
8. How do I remove or disconnect a connected number?
You can request removal or disconnection by contacting the support team.
9. Can I change the default WhatsApp number in my Wati account?
Yes. You can change it from the Channel Status page using the Change Account/Number option, but only for the default number.
10. How do I rename a connected WhatsApp number?
Go to Settings → WhatsApp numbers, click the three dots next to the number, and select Rename account.
Using features across multiple numbers
11. What happens when I switch numbers from the dropdown?
The Message Limit Info and other status details update to reflect the selected number.
12. Can I manage chats for all numbers in the Team Inbox?
Yes. You can switch between connected numbers using the dropdown in Team Inbox.
13. Do campaigns work across all connected numbers?
Templates are submitted automatically for all numbers. You can also view analytics and send campaigns based on the selected number.
14. How are contacts handled across multiple numbers?
Contacts from all numbers appear in the Contacts section, with an attribute showing which number they came from. You can filter based on this attribute.
15. Are automations shared across all connected numbers?
Yes. Default Actions, Keywords, Sequences, Routing, Reply Material, AI Support Agents, and chatbots apply to all numbers by default. You can set number-specific rules using Rules.
Feature availability
16. Which features are available for default and additional numbers?
Both default and additional numbers support Team Inbox, Campaign, Automations, API/Webhooks, and more. However, some features like CTWA, Catalog, Integrations, and Flows are available only for the default number.