Summary
Testing your chatbot helps ensure it responds correctly and works as expected before interacting with real customers. Wati provides a Free Chatbot Testing feature that allows you to test chatbot flows using your own WhatsApp number or a test number.
This guide explains how to set up chatbot testing and start a test conversation so you can verify responses, triggers, and conversation flows before deploying the chatbot.
Instructions
Steps to test your chatbot
Follow the steps below to test your chatbot in Wati:
1. Log in to your Wati dashboard.
2. Navigate to Automations → Chatbots.
3. Select the chatbot you want to test.
4. Click on the 3 dots(...) next to Test Chatbot button in the top-right corner.
5. Enter your personal WhatsApp number or a test WhatsApp number.
This number will be used to send test messages to your business WhatsApp number and verify how the chatbot responds.
6. Click Save after entering the number.
After saving the number, the Test Chatbot option will become available.
Start a test conversation
Once your test number is saved, you can begin testing the chatbot.
Click the three dots (...) next to the chatbot.
Select Test Chatbot.
Start the conversation using one of the following options:
Scan the QR code using the phone where your test WhatsApp number is active.
Click WhatsApp Web if your test number is already logged in on a browser.
You can now send messages to your business WhatsApp number and interact with the chatbot to confirm that it responds as expected.
Important notes
Chatbot testing is free feature.
Chatbot triggers during testing do not incur any charges.
Always click Save after entering your test number. If the number is not saved, the Test Chatbot option will not be enabled.
Frequently Asked Questions (FAQs)
Chatbot testing overview
1. What is the chatbot testing feature in Wati?
The chatbot testing feature in Wati allows you to test chatbot flows before they interact with real customers. This feature lets you send messages from your own WhatsApp number or a test WhatsApp number to verify chatbot responses, triggers, and conversation flows.
2. Why should I test a chatbot before deploying it?
Testing a chatbot helps ensure that the chatbot responds correctly and that the conversation flow works as expected. It allows you to verify chatbot responses, triggers, and logic before the chatbot interacts with real customers.
Setting up chatbot testing
3. How do I set up chatbot testing in Wati?
To set up chatbot testing, log in to the Wati dashboard, navigate to Automations → Chatbots, select the chatbot you want to test, click the three dots (...) next to the Test Chatbot button, enter your personal WhatsApp number or a test WhatsApp number, and click Save. After saving the number, the Test Chatbot option becomes available.
4. What number should I enter to test a chatbot in Wati?
You should enter your personal WhatsApp number or a test WhatsApp number. This number is used to send test messages to your business WhatsApp number to verify how the chatbot responds during testing.
5. Why is the Test Chatbot option not enabled?
The Test Chatbot option will not be enabled if the test WhatsApp number is not saved. You must enter the number and click Save to activate the testing option.
Running a chatbot test
6. How do I start a chatbot test conversation in Wati?
To start a chatbot test conversation, click the three dots (...) next to the chatbot, select Test Chatbot, and then start the conversation by either scanning the QR code with the phone that has the test WhatsApp number or by clicking WhatsApp Web if the test number is already logged in on a browser.
7. How do I interact with the chatbot during testing?
After starting the test conversation, you can send messages from the test WhatsApp number to your business WhatsApp number. The chatbot will respond according to its configured flow, allowing you to verify how it behaves during the conversation.
Chatbot testing limitations
8. Is chatbot testing free in Wati?
Yes. Chatbot testing is a free feature in Wati.
9. Do chatbot triggers during testing incur any charges?
No. Chatbot triggers that occur during chatbot testing do not incur any charges.