Collection

Connect Your Number

18 articles

• Getting a free WhatsApp Business phone number from MetaMeta provides up to 2 free WhatsApp business phone numbers for businesses to test the WhatsApp Business platform. These numbers allow you to explore messaging features and understand how conversations work before connecting your own business number. This guide explains how these…
• How to add Wati back under partners in Meta Business ManagerAccidentally removed Wati from the Partners list in your WhatsApp Business Account (WABA) settings? No problem. This guide shows you how to add Wati back in Meta Business Manager so Wati can access your account and send WhatsApp messages on your behalf. If you’re connecting your…
• How to connect your WhatsApp number to Wati (via Embedded Signup - Cloud API)Embedded Signup lets you connect your WhatsApp Business number to Wati through a guided setup process, without manually configuring the API. This guide explains the difference between Embedded Signup and WhatsApp Coexistence, outlines what you need before you begin, and walks you…
• How to connect your WhatsApp number to Wati (via WhatsApp Coexistence - CoEx)WhatsApp Coexistence lets you connect your existing WhatsApp Business App number to Wati's Cloud API platform while continuing to use the WhatsApp Business App on your phone. You can keep your existing account and contacts, and optionally sync your chat history to Wati. This guid…
• How to connect your WhatsApp phone number to Facebook and Instagram pagesYou can connect your WhatsApp Business Platform phone number to your Facebook Page to enable Click-to-WhatsApp ads on Facebook and Instagram. Once connected, you can add a Send message button to your ads, allowing customers to start conversations with your business directly on Wh…
• How to create a click to chat link and QR code for your WhatsApp numberA WhatsApp QR code makes it easy for customers to start a conversation with your business without manually saving your phone number. This article explains how to create a WhatsApp Click-to-Chat link and convert it into a QR code using Wati’s WhatsApp QR Code Generator Tool. Instr…
• How to manage user access with Multiple Whatsapp Numbers connected in WatiThis guide explains how Wati customers with multiple whatsapp numbers (MWA) can create users and control their access to communication channels. It covers how to assign connected channels - such as WhatsApp numbers, Instagram, and Messenger - to specific users based on your opera…
• How to migrate your WhatsApp business account from another BSP to WatiIf you want to switch your WhatsApp Business Platform provider without changing your existing phone number, you can migrate your WhatsApp Business Account (WABA) to Wati. This guide explains how to migrate your number using Embedded Signup (Cloud API). It also covers the Coexiste…
• How to update or change the connected phone number and business portfolio in WatiIf you need to update your phone number or change the connected Business Portfolio in Wati, this guide explains the requirements and steps for making the change. You must have admin access to the Meta Business Manager (Meta Business Portfolio) to update or change the connected Wh…
• Introducing WhatsApp CoexistenceIn this guide, you’ll learn how WhatsApp Co-existence (Coex) lets you use the WhatsApp Business App and WhatsApp Cloud API at the same time - on the same number. We’ll explain why this matters, who it’s for, what changes to expect, and how it works with Wati. If you're looking to…
• Manage multiple WhatsApp numbers in a single Wati accountWati now supports managing multiple WhatsApp numbers under a single Business plan account. This guide explains how the new feature works, what it means for your existing subscription, and what to expect during the release. With this update, you no longer need a separate Wati acco…
• Phone Number Requirements for Wati and WhatsApp Business PlatformChoosing an eligible phone number is important for completing your Wati account verification smoothly. This guide explains the phone number requirements, supported phone number types, and country and region restrictions for using the WhatsApp Business Platform with Wati. Instruct…
• Requirements for registering an existing WhatsApp number with WhatsApp Business APIIf you want to register a phone number for the WhatsApp Business API, the number must not be associated with an existing WhatsApp account. This guide explains how to delete a WhatsApp account linked to a phone number and what happens after the account is removed. Instructions Bef…
• Things to know before setting up multiple WhatsApp numbersIf you are planning to connect multiple WhatsApp numbers to a single Wati account, it is important to understand how features, access controls, analytics, and reporting work across those numbers. This guide explains the key considerations, including Shopify limitations, shared re…
• Troubleshooting Embedded Signup process: Common issues and how to resolve themEmbedded Signup lets you connect your WhatsApp Business Account (WABA) to Wati through Meta's secure onboarding flow. This guide covers the most common errors you may see while creating or selecting a Meta Business Manager account, creating a WABA, adding a phone number, verifyin…
• Troubleshooting WhatsApp Coexistence Signup process: Common issues and how to resolve themWhatsApp Coexistence signup connects a WhatsApp Business App number to the WhatsApp Business Platform (Cloud API) so the same number can be used across both surfaces. Most signup issues are related to phone number eligibility, previous WhatsApp Business API (WABA) registration, Q…
• Understanding WhatsApp Coexistence (CoEx) limitationsPlanning to connect your WhatsApp number to Wati using the Coexistence (CoEx) feature? This guide explains the current CoEx limitations, common issues you may encounter, and what to consider before using CoEx in production. Instructions What is Coexistence (CoEx)? Coexistence (Co…
• Understanding your WhatsApp phone number connection statusThis help article provides an overview of the different statuses your WhatsApp phone number can be in. It covers what each status means, how to proceed if your number is offline, and where to get help when you need it. Instructions Understanding Your WhatsApp Phone Number Status…