Chatbots in Wati help you automate conversations and streamline customer interactions on WhatsApp. With the Chatbot Builder, you can create automated workflows, ask questions, send messages, trigger actions, and connect with third party platforms.

This guide explains what chatbots in Wati can do, how to access the Chatbot Builder, and the difference between Chatbot Builder and Automation-Reply Material.

Chatbots in Wati are automation tools that help businesses manage conversations automatically without manual intervention.

You can use chatbots to:

Depending on your Wati plan, you may have access to additional chatbot features and advanced automation capabilities.

Wati Chatbot Builder includes several powerful automation features, such as:

These features help you build more advanced and flexible chatbot experiences.

Users on the Growth Plan will see the basic chatbot functions, including:

These features are suitable for creating simple chatbot flows.

Users on the Pro and Business Plans will have access to additional features, including:

These advanced options allow you to build more powerful and connected chatbot workflows.

Follow these steps to open the Chatbot Builder:

You can now start creating or managing chatbot flows.

Inside the builder, you can:

This helps you create personalized and scalable customer interactions.

Both features help automate responses, but they are designed for different use cases.

Use Chatbot Builder when you want to:

Use Automation-Reply Material when you only need:

The Chatbot Builder in Wati helps you automate conversations and create interactive customer experiences on WhatsApp. Whether you need simple automated replies or advanced multi-step workflows, the builder gives you the flexibility to design chatbot flows based on your business needs.

By understanding the available features and choosing the right automation type, you can build more efficient and scalable customer communication workflows.

Chatbots in Wati are automation tools that help businesses manage conversations automatically on WhatsApp without manual intervention.

Chatbots in Wati can be used to send automated replies, ask customer questions, collect responses, route conversations, trigger workflows, connect with third party platforms, and automate repetitive tasks.

Wati Chatbot Builder includes features such as chatbot webhooks, third party platform integrations, chatbot data enrichment, workflow automations, and interconnected chatbots.

Users on the Wati Growth Plan can access basic chatbot functions such as sending a message, asking a question, and setting a condition.

Users on the Wati Pro and Business Plans can access advanced features such as Operations, Integrations, and Catalog for building more powerful chatbot workflows.

To access the Chatbot Builder in Wati:

Chatbot Builder supports multi-step conversations and flow-based automation, while Automation-Reply Material supports single-response messages and static replies triggered by keywords or actions.

You should use Chatbot Builder when you want to create guided conversations, build multi-step workflows, collect customer information, add conditions and logic, or automate complex interactions.

You should use Automation-Reply Material when you only need a quick automatic reply, a single response message, or simple keyword-based automation.