Nodes are the core building blocks of chatbot workflows in Wati. Each node represents a step in the conversation and determines how the chatbot responds based on user input and configured conditions.

This guide explains how nodes work, how they are connected inside the Chatbot Builder, and the different types of nodes available across Wati plans. Understanding nodes helps you create structured, automated, and interactive chatbot experiences.

A node is a single step in a chatbot workflow.

Each chatbot is made up of multiple connected nodes that guide the conversation flow and determine how the chatbot responds to users.

Nodes help your chatbot:

The chatbot moves from one node to another based on the conditions and responses you configure.

When a user triggers a chatbot using a keyword or action, the chatbot begins from the first node, also known as the starting node.

The chatbot then follows the configured flow depending on the user's response.

This flow helps create automated and guided customer interactions.

Nodes are connected using arrows inside the Chatbot Builder.

These arrows define:

This visual structure makes it easier to design and manage chatbot conversations.

In the chatbot example named "Feedback Bot", multiple nodes are connected together to create a conversation flow.

Each node represents a different step in the interaction, such as:

Additional nodes can be connected to continue the workflow based on different user responses and conditions.

Wati offers different types of nodes depending on your subscription plan.

Users on the Growth Plan will see the basic chatbot functions, including:

These features are suitable for creating simple chatbot flows.

Users on the Pro and Business Plans will have access to additional features, including:

These advanced options allow you to build more powerful and connected chatbot workflows.

Nodes help organize chatbot conversations into clear and logical workflows in Wati. By connecting different nodes together, you can guide users through automated interactions, collect responses, trigger actions, and control conversation flow based on user input.

Whether you are creating simple chatbot flows on the Growth Plan or advanced automated workflows on the Pro and Business Plans, understanding how nodes work is essential for building effective and scalable chatbot experiences.

A node in Wati Chatbot Builder is a single step in a chatbot workflow that determines how the chatbot responds based on user input and configured conditions.

Nodes help chatbots send responses, ask questions, trigger actions, route conversations, and define conversation logic.

A chatbot moves from one node to another based on the conditions and responses configured in the chatbot workflow.

When a user triggers a chatbot using a keyword or action, the chatbot starts from the first node, also known as the starting node, and follows the configured workflow based on the user's responses.

Nodes are connected using arrows inside the Chatbot Builder. These arrows define the direction of the conversation, the next step in the workflow, and the conditions for moving between nodes.

In a chatbot workflow, if a user selects "Yes," the chatbot can move to the next node. If the user selects "No," the chatbot can exit the conversation.

Each node in a chatbot flow represents a different step in the interaction, such as asking a question, collecting a response, or triggering the next action.

Users on the Wati Growth Plan can access basic chatbot functions such as sending a message, asking a question, and setting a condition.

Users on the Wati Pro and Business Plans can access advanced features such as Operations, Integrations, and Catalog to build more powerful and connected chatbot workflows.