Summary
When setting up a Business Manager account or WhatsApp Business account, you may encounter various errors. This guide provides explanations and solutions to common issues during the Embedded Signup process.
Instructions
If you prefer a step-by-step visual walkthrough, watch our video guide to learn how to connect your number to Wati using the Embedded Signup process.
For our users who prefer text, follow the guide below:
A. Business Manager Account Creation Errors
"An error occurred while processing this request. Please try again later."
Cause: This is a general error that may require further assistance. Business account creation might have failed due to various reasons.
Solution: Try using an active Facebook account or contact Support for assistance.
"You have reached the limit for the number of Businesses you can create at this time."
Cause: Facebook limits the number of Business Accounts a user can create. Solution: Use an existing Business Account or delete/close unused ones before creating a new one.
“Your Facebook account is too new to create a business account. Try again in an hour."
Cause: New Facebook accounts must wait before creating a Business Manager account.
Solution: Use an existing active Facebook account or wait a few hours before trying again.
"We limit how often you can post, comment, or do other things in a given amount of time to protect the community from spam."
Cause: Facebook flagged your account due to suspicious behavior.
Solution: Use an existing, active Facebook account with no prior issues.
"You're no longer allowed to use Facebook Products to advertise."
Cause: You are restricted from creating new Business Manager accounts due to previous suspicious behavior.
Solution: Use an active Facebook account with no past issues.
"Your payment account is disabled."
Cause: Your payment account was disabled due to suspicious activity.
Solution: Contact Facebook Support for assistance.
"A user can only create one business user at one time."
Cause: Users are limited to creating one Business Account within a certain period.
Solution: Use an existing Business Account to proceed.
"The name you chose for your business isn’t valid. Consider using a different name."
Cause: The business name does not comply with Facebook’s naming policies.
Solution: Ensure your business name follows Facebook's naming policies.
B. WhatsApp Business Account Creation Errors
"User does not have permission to create WhatsApp Business Accounts."
Cause: You do not have Admin access to the Business Account.
Solution: Obtain Admin access or select an account where you have Admin permissions.
"You can only create a limited number of WhatsApp Business Accounts before verification."
Cause: Business verification is required to create additional WhatsApp Business Accounts.
Solution: Complete the Business Verification process in Facebook Business Manager before creating additional accounts.
"We can't verify the Facebook Business Account that you selected."
Cause: The selected Business Account does not meet WhatsApp Business API policies.
Solution: Check the Business Manager for verification status. If rejected, review the email notification for details and resubmit verification.
"Something has gone wrong. Please contact support."
Cause: This may be an intermittent issue.
Solution: Retry the process after a few minutes.
C. Phone Setup Errors
"This phone number already exists in your list of phone numbers."
Cause: The number is already registered under your WhatsApp Business Account.
Solution: Restart the setup flow and select the existing phone number.
"This number is registered to an existing WhatsApp account."
Cause: The phone number is already in use on WhatsApp Messenger, Business App, or API.
Solution: Deregister the number before reusing it or use a different number.
"Your verified name violates WhatsApp guidelines."
Cause: The business display name does not meet WhatsApp’s naming guidelines.
Solution: Refer to WhatsApp's Display Name guidelines and update the name accordingly.
"Something has gone wrong. Please contact support."
Cause: The business profile details may be incomplete, incorrectly formatted, or not aligned with WhatsApp’s guidelines.
Solution: Re-enter the business profile details according to WhatsApp’s guidelines and try again.
D. Phone Verification Errors
"Phone number ownership is already verified."
Cause: The phone number has already been successfully verified, but the system status has not refreshed yet.
Solution: Refresh the page to reflect the updated status.
"Your phone number doesn't appear to be valid."
Cause: The number entered is incorrect or unsupported.
Solution: Ensure the number is operational and provided by a supported telecom provider.
"You have guessed too many times."
Cause: Too many incorrect verification attempts.
Solution: Wait 12 hours before trying again.
"There was an error verifying this phone number."
Cause: The verification request may have failed due to temporary network issues, system delays, or a timeout during the verification process.
Solution: Retry later.
"You have requested your code too many times."
Cause: Multiple requests for a verification code within a short time frame.
Solution: Wait for the specified time before requesting a new code.