Summary
If you want to switch your WhatsApp Business API provider without changing your existing phone number, you can migrate your WhatsApp Business Account (WABA) to Wati. This process allows you to keep your current WhatsApp business number and important account details while moving to Wati as your new Business Solution Provider (BSP).
After migration, your account will continue to retain key attributes such as your display name, quality rating, official business status, and messaging limits. However, you will need to resubmit your message templates in Wati after the migration is complete.
Instructions
What happens during migration
When you migrate your WhatsApp Business Account to Wati, the following details are preserved:
Display name
Quality rating
Official Business Account status
Messaging limits
However, message templates are not transferred automatically. You must resubmit and get approval for your templates in Wati after the migration.
Who can migrate
This migration process is available for:
Businesses currently using the WhatsApp API through an official Meta Business Solution Provider (BSP) and want to switch to another provider.
Businesses that built their own WhatsApp API integration and want to move to a BSP such as Wati.
Note:
Meta-provided free test business phone numbers cannot be migrated.
The business phone number must have an approved display name, and there must be no pending display name change request.
Information required for migration
Before starting the migration process, make sure you have the following details ready:
Phone number that will be migrated
Business Manager ID associated with your WhatsApp Business Account
In addition, the phone number must have Two-Factor Authentication (2FA) disabled on the current WhatsApp Business Account before migration can begin.
How to migrate your WhatsApp Business Account to Wati
Follow these steps to complete the migration.
Step 1: Disable two-factor authentication (2FA)
Ask your current BSP to disable 2FA for the phone number you want to migrate.
If you have access to your current WhatsApp Business Account, you can disable 2FA yourself.
Step 2: Start the onboarding process in Wati
Log in to your Wati account.
Go to Channel Status.
Start the WhatsApp onboarding process.
Note: During onboarding, make sure you choose the option to create a new WhatsApp account.
Step 3: Enter the same display name
When prompted, enter the same display name that is currently associated with your WhatsApp number.
This ensures your existing account details are recognized during migration.
Step 4: Verify your phone number
Enter the same phone number currently used for your WhatsApp Business Account.
You will see a notification indicating that the number is registered to an existing WhatsApp Business account on another business solution provider (BSP).
Step 5: Complete OTP verification
Request the One-Time Password (OTP).
Choose to receive the OTP via:
SMS, or
Voice call
Enter the OTP to verify your phone number.
Step 6: Finish the onboarding process
Complete the remaining onboarding steps in Wati. Once finished, your WhatsApp Business Account will typically be migrated within a few minutes.
Need help with migration?
If you face any issues during the migration process, contact the Wati support team via the Help Widget available in your Wati Team Inbox. The support team will assist you with completing the migration successfully.
Frequently Asked Questions (FAQs)
Migration Overview
1. What does migrating a WhatsApp Business Account to Wati mean?
Migrating a WhatsApp Business Account (WABA) to Wati means switching your current WhatsApp Business API provider to Wati without changing your existing WhatsApp business phone number. This allows you to move your account to Wati as your new Business Solution Provider (BSP) while keeping your existing number and important account details.
2. What account details are preserved after migrating to Wati?
When you migrate your WhatsApp Business Account to Wati, the following details are preserved: display name, quality rating, Official Business Account status, and messaging limits.
3. Do message templates transfer automatically during migration to Wati?
No. Message templates are not transferred automatically during migration. You must resubmit your templates in Wati and wait for them to be approved again after the migration is complete.
Eligibility for Migration
4. Which businesses can migrate their WhatsApp Business Account to Wati?
The migration process is available for businesses that currently use the WhatsApp API through an official Meta Business Solution Provider (BSP) and want to switch to another provider, as well as businesses that built their own WhatsApp API integration and want to move to a BSP such as Wati.
5. Are there any phone number restrictions for migrating to Wati?
Yes. Meta-provided free test business phone numbers cannot be migrated. The business phone number must also have an approved display name and must not have any pending display name change request.
Migration Requirements
6. What information is required before starting the migration process?
Before starting the migration process, you must have the phone number that will be migrated and the Business Manager ID associated with your WhatsApp Business Account.
7. Do I need to disable two-factor authentication before migrating my WhatsApp Business Account?
Yes. Two-Factor Authentication (2FA) must be disabled on the current WhatsApp Business Account before the migration process can begin. This can be done by your current Business Solution Provider (BSP), or you can disable it yourself if you have access to the existing WhatsApp Business Account.