If you want to switch your WhatsApp Business Platform provider without changing your existing phone number, you can migrate your WhatsApp Business Account (WABA) to Wati.

This guide explains how to migrate your number using Embedded Signup (Cloud API). It also covers the Coexistence (Coex) process for businesses migrating from another Business Solution Provider (BSP) that previously connected their number through Coexistence.

After migration through Embedded Signup, your account retains key details such as your display name, quality rating, Official Business Account status, and messaging limits. However, you must resubmit your message templates in Wati after migration.

When you migrate your WhatsApp Business Account to Wati using Embedded Signup (Cloud API), the following details are preserved:

The Embedded Signup (Cloud API) migration process is available for:

Before starting the Embedded Signup (Cloud API) migration process, make sure you have the following details ready:

You must also disable two-factor authentication (2FA) for the phone number on your current WhatsApp Business Account before starting the migration.

Follow these steps to migrate your number to Wati using Embedded Signup (Cloud API).

Ask your current BSP to disable 2FA for the phone number you want to migrate.

If you have access to your current WhatsApp Business Account, you can disable 2FA yourself.

When prompted, enter the same display name currently associated with your WhatsApp business number.

Complete the remaining onboarding steps in Wati.

Once you finish onboarding, your WhatsApp Business Account will typically migrate within a few minutes.

If your phone number is connected to Wati or another provider through WhatsApp Coexistence (Coex), follow these steps to reconnect your number.

If you encounter issues migrating your WhatsApp Business Account to Wati, contact the Wati Support Team for assistance.

WhatsApp Business Account (WABA) migration lets you switch your WhatsApp Business Platform provider to Wati without changing your existing phone number. You can migrate using Embedded Signup (Cloud API) or follow the Coexistence (Coex) process if your number is connected through Coex.

When you migrate through Embedded Signup (Cloud API), your display name, quality rating, Official Business Account status, and messaging limits are preserved. However, your message templates are not transferred automatically. You must resubmit them in Wati and get them approved after migration.

Businesses using the WhatsApp API through an official Meta Business Solution Provider (BSP) can migrate to Wati. Businesses with their own WhatsApp API integration can also migrate to a BSP such as Wati.

You need the phone number you want to migrate and the Business Manager ID associated with your WhatsApp Business Account. The phone number must have an approved display name, with no pending display name change request. You must also disable two-factor authentication (2FA) for the phone number before starting migration.

Meta-provided free test business phone numbers cannot be migrated.

To migrate through Embedded Signup (Cloud API), disable 2FA for the phone number, start WhatsApp onboarding from Channel Status in Wati, and choose the option to create a new WhatsApp account. Enter the same display name and phone number associated with your existing WhatsApp Business Account, verify the number using an OTP received by SMS or voice call, and complete the remaining onboarding steps. The migration typically completes within a few minutes.

To migrate a number connected through Coex, back up your chats in the WhatsApp Business app, register the same phone number in the personal WhatsApp app, register it in the WhatsApp Business app again, and complete the Coexistence setup process to reconnect your number.

If you encounter issues migrating your WhatsApp Business Account to Wati, contact the Wati Support Team for assistance.