Summary
When setting up a Business Manager account or WhatsApp Business account, you may encounter various errors. This guide provides explanations and solutions to common issues during the onboarding process.
Instructions
A. Business Manager Account Creation Errors
"An error occurred while processing this request. Please try again later."
Cause: This is a general error that may require further assistance. Business account creation might have failed due to various reasons.
Solution: Try using an active Facebook account or contact Support for assistance.
"You have reached the limit for the number of Businesses you can create at this time."
Cause: Facebook limits the number of Business Accounts a user can create. Solution: Use an existing Business Account or delete/close unused ones before creating a new one.
“Your Facebook account is too new to create a business account. Try again in an hour."
Cause: New Facebook accounts must wait before creating a Business Manager account.
Solution: Use an existing active Facebook account or wait a few hours before trying again.
"We limit how often you can post, comment, or do other things in a given amount of time to protect the community from spam."
Cause: Facebook flagged your account due to suspicious behavior.
Solution: Use an existing, active Facebook account with no prior issues.
"You're no longer allowed to use Facebook Products to advertise."
Cause: You are restricted from creating new Business Manager accounts due to previous suspicious behavior.
Solution: Use an active Facebook account with no past issues.
"Your payment account is disabled."
Cause: Your payment account was disabled due to suspicious activity.
Solution: Contact Facebook Support for assistance.
"A User Can Only Create One Business User At One Time."
Cause: Users are limited to creating one Business Account within a certain period.
Solution: Use an existing Business Account to proceed.
"The name you chose for your business isn’t valid. Consider using a different name."
Solution: Ensure your business name follows Facebook's naming policies.
B. WhatsApp Business Account Creation Errors
"User does not have permission to create WhatsApp Business Accounts."
Cause: You do not have Admin access to the Business Account.
Solution: Obtain Admin access or select an account where you have Admin permissions.
"You can only create a limited number of WhatsApp Business Accounts before verification."
Cause: Business verification is required to create additional WhatsApp Business Accounts.
Solution: Complete the Business Verification process in Facebook Business Manager before creating additional accounts.
"We can't verify the Facebook Business Account that you selected."
Cause: The selected Business Account does not meet WhatsApp Business API policies.
Solution: Check the Business Manager for verification status. If rejected, review the email notification for details and resubmit verification.
"Something has gone wrong. Please contact support."
Cause: This may be an intermittent issue.
Solution: Retry the process after a few minutes.
C. Phone Setup Errors
"This phone number already exists in your list of phone numbers."
Cause: The number is already registered under your WhatsApp Business Account.
Solution: Restart the setup flow and select the existing phone number.
"This number is registered to an existing WhatsApp account."
Cause: The phone number is already in use on WhatsApp Messenger, Business App, or API.
Solution: Deregister the number before reusing it or use a different number.
"Your verified name violates WhatsApp guidelines."
Cause: The business display name does not meet WhatsApp’s naming guidelines.
Solution: Refer to WhatsApp's Display Name guidelines and update the name accordingly.
"Something has gone wrong. Please contact support."
Solution: Re-enter the business profile details according to WhatsApp’s guidelines and try again.
D. Phone Verification Errors
"Phone number ownership is already verified."
Solution: Refresh the page to reflect the updated status.
"Your phone number doesn't appear to be valid."
Cause: The number entered is incorrect or unsupported.
Solution: Ensure the number is operational and provided by a supported telecom provider.
"You have guessed too many times."
Cause: Too many incorrect verification attempts.
Solution: Wait 12 hours before trying again.
"There was an error verifying this phone number."
Solution: Retry later.
"You have requested your code too many times."
Cause: Multiple requests for a verification code within a short time frame. Solution: Wait for the specified time before requesting a new code.
Frequently Asked Questions (FAQs)
Business Manager Account Creation Errors
Why am I seeing "An error occurred while processing this request. Please try again later."?
This is a general error that can occur for various reasons. Try using an active Facebook account or contact Support for assistance.
What does "You have reached the limit for the number of Businesses you can create at this time." mean?
Facebook restricts the number of Business Accounts a user can create. Use an existing Business Account or delete unused ones before creating a new one.
Why does it say "Your Facebook account is too new to create a business account. Try again in an hour."?
New Facebook accounts must wait a few hours before they can create a Business Manager account. Try again later or use an existing active account.
What does "We limit how often you can post, comment, or do other things in a given amount of time to protect the community from spam." mean?
Facebook has flagged your account for suspicious behavior. Use an active Facebook account with no prior issues.
Why am I seeing "You're no longer allowed to use Facebook Products to advertise."?
Your account has restrictions due to past violations. Use an active Facebook account with no history of violations.
What should I do if I get "Your payment account is disabled."?
Your payment account was disabled due to suspicious activity. Contact Facebook Support for help.
What does "A User Can Only Create One Business User At One Time." mean?
Facebook limits how often users can create Business Accounts. Use an existing Business Account instead.
Why is my business name being rejected with "The name you chose for your business isn’t valid."?
Ensure your business name follows Facebook's naming policies and try a different name if necessary.
WhatsApp Business Account Creation Errors
Why do I see "User does not have permission to create WhatsApp Business Accounts."?
You do not have Admin access to the Business Account. Obtain Admin permissions or select an account where you are an Admin.
What does "You can only create a limited number of WhatsApp Business Accounts before verification." mean?
Facebook requires business verification to create additional WhatsApp Business Accounts. Complete verification in Facebook Business Manager.
Why am I seeing "We can't verify the Facebook Business Account that you selected."?
The selected Business Account does not meet WhatsApp Business API policies. Check the Business Manager verification status and resubmit if needed.
What should I do if I see "Something has gone wrong. Please contact support."?
This could be an intermittent issue. Retry the process after a few minutes.
Phone Setup Errors
Why does it say "This phone number already exists in your list of phone numbers."?
The number is already registered under your WhatsApp Business Account. Restart the setup and select the existing number.
What does "This number is registered to an existing WhatsApp account." mean?
The phone number is already in use on WhatsApp Messenger, Business App, or API. Deregister it before using it again.
Why am I getting "Your verified name violates WhatsApp guidelines."?
Your business display name does not meet WhatsApp’s naming guidelines. Update it according to WhatsApp’s Display Name guidelines.
What should I do if I get "Something has gone wrong. Please contact support."?
Re-enter the business profile details correctly and try again.
Phone Verification Errors
Why do I see "Phone number ownership is already verified."?
The verification is already complete. Refresh the page to update the status.
What does "Your phone number doesn't appear to be valid." mean?
The entered number is incorrect or unsupported. Ensure it is operational and provided by a supported telecom provider.
Why does it say "You have guessed too many times."?
Too many incorrect verification attempts were made. Wait 12 hours before trying again.
What should I do if I get "There was an error verifying this phone number."?
Try verifying the number again later.
Why am I seeing "You have requested your code too many times."?
You have requested multiple verification codes in a short period. Wait before requesting a new code.