Summary
If you're a WATI client, your default subdomain is either live-xxx.wati.io or live.wati.io/tenantid. However, you can customize it to reflect your company's name, making it more professional and aligned with your brand. This guide explains how to request a custom subdomain and what to expect during the process.
Instructions
What Is a Custom Subdomain?
A custom subdomain replaces your default WATI URL (live-xxx.wati.io or live.wati.io/tenantid) with a personalized version, such as:
companyname.wati.iolive.wati.io/companyname
This makes your WATI dashboard URL more recognizable and easier to share.
What We Support (and Don't Support)
Supported Formats:
companyname.wati.io
live.wati.io/companyname
Not Supported:
Nested subdomains like wati.brandname.com or abc.brandname.wati.io.
How to Request a Custom Subdomain
Step 1: Complete the Request Form
Fill out the custom subdomain request form to provide your preferred subdomain name.
Step 2: Pay the One-Time Fee
There is a non-refundable one-time fee USD 50 for this service. Payment details will be provided after you submit the form.
Step 3: Wait for Approval
Your requested subdomain will be reviewed by the WATI team. If approved, your new subdomain will be activated.
If your request is rejected, we'll contact you to suggest an alternative subdomain.
Important Notes
Approval Process: Not all subdomain requests are guaranteed approval. We'll ensure the name aligns with our guidelines and is available.
Non-Refundable Fee: The $50 fee covers the setup process and is non-refundable, even if your request is rejected.
Frequently Asked Questions (FAQs)
General Questions
1. What is a custom subdomain in Wati?
→ A custom subdomain replaces your default Wati URL (e.g., live-xxx.wati.io or live.wati.io/tenantid) with a personalized version, such as companyname.wati.io or live.wati.io/companyname. This makes your dashboard URL more recognizable and aligned with your brand.
2. Why should I request a custom subdomain?
→ A custom subdomain helps improve your brand's professionalism, makes your WATI URL easier to remember, and enhances credibility when sharing links with customers or team members.
Supported and Unsupported Subdomains
3. What formats are supported for custom subdomains?
companyname.wati.iolive.wati.io/companyname
4. What formats are NOT supported?
Nested subdomains like
wati.brandname.comMulti-level subdomains like
abc.brandname.wati.io
Requesting a Custom Subdomain
5. How do I request a custom subdomain?
Fill out the custom subdomain request form with your preferred subdomain name.
Pay the one-time, non-refundable fee of $50 USD after submitting the form.
Wait for approval from the WATI team.
6. How long does it take for my custom subdomain to be approved?
→ Approval times may vary. The WATI team will review your request, and if approved, your subdomain will be activated.
7. What happens if my custom subdomain request is rejected?
→ If your request is not approved, WATI will contact you with alternative suggestions. The $50 fee is non-refundable, even if the request is denied.
Fees and Payment
8. How much does a custom subdomain cost?
→ There is a one-time, non-refundable fee of $50 USD for setting up a custom subdomain.
9. Is the $50 fee refundable if my request is rejected?
→ No, the fee is non-refundable as it covers the setup process and review efforts.
Other Considerations
10. Can I change my custom subdomain after it has been approved?
→ No, once a custom subdomain has been set up, it cannot be changed. You would need to request a new subdomain and pay the fee again.
11. Who can I contact if I have issues with my subdomain request?
→ If you have any questions or issues, you can reach out to WATI's support team for assistance.