Summary
If you’re a Wati client, your default subdomain will be either live-xxx.wati.io or live.wati.io/tenantid. You can customize this to match your company name for a more professional, branded experience. This guide walks you through how to request a custom subdomain and what to expect during the setup process.
Instructions
What is a custom subdomain?
A custom subdomain replaces your default Wati URL (live-xxx.wati.io or live.wati.io/tenantid) with a personalized address, such as:
live.wati.io/companyname
This makes your dashboard link easier to recognize, more professional, and simpler to share.
Supported and unsupported formats
Supported format:
live.wati.io/companyname
Not supported:
companyname.wati.io
Nested subdomains, such as wati.brandname.com or abc.brandname.wati.io
Requesting a custom subdomain
Follow these steps to request a custom subdomain for your Wati account
Step 1: Submit the request form
Complete the custom subdomain request form and enter your preferred subdomain name.
Step 2: Pay the one-time fee
If you’re on the Growth or Pro plan, this service is available as an add-on and requires a non-refundable one-time fee of USD 50. Payment instructions will be shared after you submit the form.
For Business plan customers, this service is included at no additional cost.
Step 3: Review and activation
The Wati team will review your request. Once approved, your new subdomain will be activated.
If it isn’t approved, we’ll contact you with alternative options.
Important:
Approval process: Subdomain requests are subject to review and approval. The name must follow our guidelines and be available before it can be assigned.
Non-refundable fee: The USD 50 fee covers the setup and configuration process and is non-refundable, even if the request is not approved.
Frequently Asked Questions (FAQs)
General questions
1. What is a custom subdomain in Wati?
A custom subdomain replaces your default Wati dashboard URL with a personalized address that includes your company name, making the link easier to recognize and share.
2. What is my default Wati subdomain?
Your default subdomain is either live-xxx.wati.io or live.wati.io/tenantid.
3. Why should I use a custom subdomain?
It provides a more professional and branded experience and makes your dashboard URL simpler for your team to remember and access.
Supported formats
4. What subdomain format is supported?
The supported format is live.wati.io/companyname.
5. Which formats are not supported?
Formats like companyname.wati.io and nested subdomains such as wati.brandname.com or abc.brandname.wati.io are not supported.
Request and pricing
6. How do I request a custom subdomain?
Submit the custom subdomain request form and enter your preferred name, then follow the payment or approval steps shared by the Wati team.
7. Is there a fee for this service?
Growth and Pro plan customers must pay a non-refundable one-time fee of USD 50, while Business plan customers get this service at no additional cost.
Approval and activation
8. Is my requested subdomain automatically approved?
No, all requests are reviewed and must meet naming guidelines and availability before they can be assigned.
9. What happens after my request is reviewed?
If approved, your new subdomain will be activated; if not, the team will contact you with alternative options, and any paid fee remains non-refundable.