Summary
If you're a WATI client, your default subdomain is either live-xxx.wati.io or live.wati.io/tenantid. However, you can customize it to reflect your company's name, making it more professional and aligned with your brand. This guide explains how to request a custom subdomain and what to expect during the process.
Instructions
What is a custom subdomain?
A custom subdomain replaces your default WATI URL (live-xxx.wati.io or live.wati.io/tenantid) with a personalized version, such as:
live.wati.io/companyname
This makes your WATI dashboard URL more recognizable and easier to share.
What We Support (and Don't Support)
Supported Formats:
live.wati.io/companyname
Not Supported:
companyname.wati.io
Nested subdomains like wati.brandname.com or abc.brandname.wati.io.
How to Request a Custom Subdomain
Step 1: Complete the Request Form
Fill out the custom subdomain request form to provide your preferred subdomain name.
Step 2: Pay the One-Time Fee
There is a non-refundable one-time fee USD 50 for this service. Payment details will be provided after you submit the form.
Step 3: Wait for Approval
Your requested subdomain will be reviewed by the WATI team. If approved, your new subdomain will be activated.
If your request is rejected, we'll contact you to suggest an alternative subdomain.
Important:
Approval Process: Not all subdomain requests are guaranteed approval. We'll ensure the name aligns with our guidelines and is available.
Non-Refundable Fee: The $50 fee covers the setup process and is non-refundable, even if your request is rejected.
Frequently Asked Questions (FAQs)
Custom subdomain overview
1. What is a custom subdomain?
A custom subdomain is a personalized version of your WATI URL that replaces the default format (live-xxx.wati.io or live.wati.io/tenantid) with something more recognizable, such as live.wati.io/companyname.
2. Why should I use a custom subdomain?
It makes your WATI dashboard URL more professional, aligned with your brand, and easier to share.
Requirements and guidelines
3. What subdomain formats does WATI support?
WATI supports the format live.wati.io/companyname.
4. What subdomain formats are not supported?
WATI does not support companyname.wati.io or nested subdomains like wati.brandname.com or abc.brandname.wati.io.
Request and approval process
5. How do I request a custom subdomain?
You need to complete the custom subdomain request form with your preferred subdomain name.
6. Is there a fee for a custom subdomain?
Yes. There is a one-time, non-refundable fee of USD 50.
7. What happens after I submit my request?
The WATI team will review your request. If approved, your custom subdomain will be activated. If rejected, you will be contacted with an alternative suggestion.
8. Are all subdomain requests guaranteed approval?
No. Approval depends on name availability and compliance with WATI guidelines.
9. Is the $50 fee refundable if my request is rejected?
No. The fee is non-refundable because it covers the setup process.