Collection
Wati Basics
12 articles
- Explore Wati with a 7-Day free trialThe Wati 7-day free trial lets you explore the platform before choosing a paid plan. During the trial, you can test messaging, campaigns, automation, analytics, integrations, and most API features using your own WhatsApp number. Some features, such as user management, webhooks, a…
- Get the most out of Wati with these WhatsApp messaging best practicesWati helps you connect with your customer on WhatsApp through notifications, promotions, support conversations, and more. Following WhatsApp messaging best practices can help improve engagement, maintain compliance with WhatsApp policies, and build stronger relationships with you…
- How to add a WhatsApp chat button to your websiteAdding a WhatsApp chat button to your website makes it easy for visitors to start a conversation with your business. With Wati's WhatsApp Chat Button Widget, you can create a customizable chat button and add it to your website in just a few steps. This guide explains how to gener…
- How to book a Wati demoWant to see how Wati works before getting started? This guide explains how to book a demo using the official scheduling link. During the demo, you will get a walkthrough of Wati’s features, learn how the platform can support your business, and ask questions directly to the team.…
- How to capture and store UTM parameters in WatiThis guide explains how to configure a chatbot in Wati to collect UTM (Urchin Tracking Module) parameters and store them as contact attributes. This setup helps you track where leads and conversations are coming from by automatically capturing UTM data during customer interaction…
- How to create WhatsApp Click-to-Chat linksWant to make it easy for your clients to reach you on WhatsApp? With WATI’s WhatsApp Link to Chat Tool, you can generate clickable chat links and QR codes that let people message you directly. This guide will show you how to create these links, customize them with pre-filled mess…
- How to customize your Wati subdomainIf you’re a Wati client, your default subdomain will be either live-xxx.wati.io or live.wati.io/tenantid. You can customize this to match your company name for a more professional, branded experience. This guide walks you through how to request a custom subdomain and what to expe…
- How to export chat history from WatiNeed a copy of your conversation history? Wati allows you to export your chats as text files for backup, record-keeping, or review. This guide explains which plans support chat exports, how to export your chats, and what files you'll receive after the export is complete. Instruct…
- How to scan the Wati trial QR codeLearn how to scan the WATI Trial QR Code using a regular QR Code Scanner app or your camera's QR scanner. This article guides you through the process and provides an alternative method to start your trial. Scanning the WATI Trial QR Code Scanning the WATI Trial QR Code is a breez…
- Introducing Wati's mobile appIn July 2024, we released an updated version of the Wati mobile app (v3.17.0) with a fresh, intuitive design to make navigation easier and improve your overall experience. This update introduced new features and enhancements, including streamlined login options, improved Team Inb…
- Meta introduces In-app Browser (IAB) experience for WhatsAppThe in-app browser (IAB) lets customers open links in WhatsApp without leaving the app. This means when a link is shared in certain template messages, it opens right inside WhatsApp instead of switching to phone’s default browser. This article explains how it works, who can use i…
- Wati mobile app features: What's included?WATI's mobile app is designed to make managing customer support on WhatsApp simple, efficient, and cost-effective. Whether you're a solo agent or part of a team, the app offers tools to streamline your workflow, keep your team organized, and ensure timely responses to customers.…