Collection

Wati Overview

38 articles

• Explore Wati with a 7-Day free trialThe Wati 7-day free trial lets you explore the platform before choosing a paid plan. During the trial, you can test messaging, campaigns, automation, analytics, integrations, and most API features using your own WhatsApp number. Some features, such as user management, webhooks, a…
• General FAQs: WatiThis article answers frequently asked questions about Wati, including availability, WhatsApp API setup and pricing, supported interface languages, account management, and supported features. It also covers topics such as affiliate partnerships, virtual numbers, password resets, a…
• Get the most out of Wati with these WhatsApp messaging best practicesWati helps you connect with your customer on WhatsApp through notifications, promotions, support conversations, and more. Following WhatsApp messaging best practices can help improve engagement, maintain compliance with WhatsApp policies, and build stronger relationships with you…
• How to activate your free higher plan trial in WatiWati offers a free 14-day trial of higher-tier plans so you can explore advanced features and increased limits before upgrading. The Try Higher Plan option is only available to customers who are already on a paid Wati plan. This guide explains how to start the trial, what you can…
• How to add a WhatsApp chat button to your websiteAdding a WhatsApp chat button to your website makes it easy for visitors to start a conversation with your business. With Wati's WhatsApp Chat Button Widget, you can create a customizable chat button and add it to your website in just a few steps. This guide explains how to gener…
• How to book a Wati demoWant to see how Wati works before getting started? This guide explains how to book a demo using the official scheduling link. During the demo, you will get a walkthrough of Wati’s features, learn how the platform can support your business, and ask questions directly to the team.…
• How to capture and store UTM parameters in WatiThis guide explains how to configure a chatbot in Wati to collect UTM (Urchin Tracking Module) parameters and store them as contact attributes. This setup helps you track where leads and conversations are coming from by automatically capturing UTM data during customer interaction…
• How to check credit usage historyThis article explains how to access and analyze your Wati credit usage history, including detailed data in Raw Data, Daily View, and Monthly View. It helps you track and manage your credit consumption, with role-based access for top-ups and data analysis. Note: Broadcasts are now…
• How to create WhatsApp Click-to-Chat linksWant to make it easy for your clients to reach you on WhatsApp? With WATI’s WhatsApp Link to Chat Tool, you can generate clickable chat links and QR codes that let people message you directly. This guide will show you how to create these links, customize them with pre-filled mess…
• How to customize your Wati subdomainIf you’re a Wati client, your default subdomain will be either live-xxx.wati.io or live.wati.io/tenantid. You can customize this to match your company name for a more professional, branded experience. This guide walks you through how to request a custom subdomain and what to expe…
• How to export chat history from WatiNeed a copy of your conversation history? Wati allows you to export your chats as text files for backup, record-keeping, or review. This guide explains which plans support chat exports, how to export your chats, and what files you'll receive after the export is complete. Instruct…
• How to get help at WatiNeed help using Wati? There are several ways to find answers depending on what you're trying to do. You can search the Wati Knowledge Base with AI, explore the Astra Help Centre for AI agent documentation, learn through Wati Academy courses, or contact our support team if you sti…
• How to optimize your messaging costs with the new Message-Based PricingWhatsApp has moved from conversation-based to message-based pricing as of July 1, 2025. This means you're now charged for each template message sent, not per 24-hour session. To help you stay cost-effective, this guide walks you through smart ways to reduce messaging expenses usi…
• How to scan the Wati trial QR codeLearn how to scan the WATI Trial QR Code using a regular QR Code Scanner app or your camera's QR scanner. This article guides you through the process and provides an alternative method to start your trial. Scanning the WATI Trial QR Code Scanning the WATI Trial QR Code is a breez…
• How to set up auto recharge for creditsThis article explains how to set up Wati's auto recharge feature to automatically add credits when your balance falls below a specified amount. It covers steps for both manual top-up and auto recharge setup, ensuring uninterrupted message sending. You'll also receive alerts and c…
• How to top up or add credits in WatiThis article explains Wati credits, which are used to send different types of messages on the platform. It covers the three message types: marketing, authentication, and utility along with the pricing and charges based on message type and recipient country code. The article also…
• Introducing Wati referral program: Earn credits by inviting othersThe Wati referral program allows eligible existing Wati customers to invite new customers to Wati and earn in-product credits when those referrals subscribe to an eligible paid plan. In the referral program: - A referrer is an eligible existing Wati customer who shares a referral…
• Introducing Wati's mobile appIn July 2024, we released an updated version of the Wati mobile app (v3.17.0) with a fresh, intuitive design to make navigation easier and improve your overall experience. This update introduced new features and enhancements, including streamlined login options, improved Team Inb…
• Message-Based Pricing: All you need to knowOn 1st July 2025, Meta introduced a simpler per-message pricing model for WhatsApp Business, replacing the previous per-conversation structure. Here’s what changed: Instructions Overview of Meta’s Pricing Changes (effective January 1, 2026) - Revised rates Meta has updated its me…
• Meta introduces In-app Browser (IAB) experience for WhatsAppThe in-app browser (IAB) lets customers open links in WhatsApp without leaving the app. This means when a link is shared in certain template messages, it opens right inside WhatsApp instead of switching to phone’s default browser. This article explains how it works, who can use i…
• Overview of Meta's pricing changesMeta is switching from Conversation-Based Pricing to Message-Based Pricing. And that means Wati’s pricing will also change to align with Meta’s changes. That’s not all. Meta has introduced a few more changes to pricing. Here’s what we are covering in this guide: Instructions Over…
• Service Add-On: Dedicated OnboardingDedicated Onboarding is an optional add-on service that helps you get started with Wati quickly and confidently. Wati onboarding specialists provide guided support for account setup, migration from another Business Service Provider (BSP), Meta Business Verification, product train…
• Service Add-On: Professional ServicesGetting started with Wati.io can feel overwhelming, but the Professional Services add-on gives you access to expert guidance tailored to your business needs. From integrations and chatbot automation setup to training and workflow optimization, this add-on helps ensure a smooth im…
• Service Add-On: Technical Account Manager (TAM)Hey there! We know working with Wati.io can be overwhelming sometimes but that’s where our Technical Account Manager (TAM) service comes in. Think of it as having a dedicated technical expert who’s got your back every step of the way. We’ll help you ensure your account is set up…
• Understanding Automation Triggers and their costAutomation Triggers help streamline your workflow by automatically executing actions based on specific conditions. Whether you want to send notifications, assign tasks, or update records, Automation Triggers ensure that your system responds instantly - saving you time and effort.…
• Understanding Support for Business+ plans: PremiumWati's Business+ Plan customers receive premium support with a 24/7 Service Level Agreement (SLA), ensuring round-the-clock assistance, including weekends and holidays. With the highest level of priority, Business+ customers benefit from faster response times, dedicated support,…
• Understanding Support for Growth plan: BasicWati's Growth Plan customers receive basic support with a 24/5 Service Level Agreement (SLA). This means our support team is available 24 hours a day, Monday through Friday, to assist with your inquiries. Need more hands-on support? You can get personalized assistance with our Te…
• Understanding Support for Pro plan: StandardWati's Pro Plan customers receive standard support with a 24/7 Service Level Agreement (SLA), ensuring assistance is available 24 hours a day, 7 days a week. Our support team is always on hand to address your inquiries. Need more hands-on support? Get personalized assistance with…
• Understanding Wati add-onsThis guide explains the available add-ons in Wati. It helps you understand what is included in your plan and when you may need to upgrade or purchase additional capacity. Instructions Monthly chatbot sessions Monthly Chatbot Sessions refer to the number of times your chatbot or a…
• Understanding Wati and Astra Bundle Plans and AI CreditsWati and Astra are now available as a bundled offering, with AI features and credit limits based on your Wati subscription plan. This article explains how Wati AI credits work, how existing customers are affected by the bundle, and how you can purchase additional credits. Instruc…
• Understanding Wati's pricing plansWati offers 3 main pricing plans: Growth, Pro, and Business. Each plan includes a set number of free monthly chatbot sessions, along with other features based on the plan you choose. This article explains Wati’s pricing structure, how chatbot sessions are billed, and how Meta’s m…
• Understanding Wati's pricing structureWati’s pricing is designed to be flexible so you can choose a plan and features that match your business needs. Your total cost depends on 3 main components: your subscription plan, messaging charges, and any optional add-ons you enable. This article explains how Wati pricing wor…
• Understanding WhatsApp Business API and WatiThe WhatsApp Business API is designed for businesses that need to communicate with customers at scale. It enables automation, shared team access, integrations with business systems, and advanced messaging capabilities that are not available in the WhatsApp Business App. This guid…
• Understanding monthly Chatbot SessionsMonthly Chatbot Sessions determine how many times your chatbot can be triggered during a billing cycle. Each Wati plan includes a set number of sessions, and you can purchase additional sessions if you need more. This guide explains how chatbot sessions are counted, how many sess…
• Understanding the role of your Dedicated Customer Success Manager (CSM)A Dedicated Customer Success Manager (CSM) helps you achieve your business goals with strategic guidance, planning, and best practice recommendations. While your CSM supports adoption and growth - technical issues, urgent requests, and bug-related concerns should be directed to t…
• Wati Overview: Features, Channels, and IntegrationsWati is a conversation-led customer engagement platform that helps businesses manage marketing, sales, and support across multiple messaging channels. It allows teams to generate leads, automate conversations, close sales, and provide customer support from a single platform. This…
• Wati mobile app features: What's included?WATI's mobile app is designed to make managing customer support on WhatsApp simple, efficient, and cost-effective. Whether you're a solo agent or part of a team, the app offers tools to streamline your workflow, keep your team organized, and ensure timely responses to customers.…
• WhatsApp Business Platform(API) pricing changes: service messages and Click-to-Message adsMeta is changing how it charges for messages sent through the WhatsApp Business Platform. Two changes are important: - Effective October 1, 2026: Service messages, including free-form replies sent within the 24-hour customer service window, will be billed per message. - Starting…