Summary

WATI's mobile app is designed to make managing customer support on WhatsApp simple, efficient, and cost-effective. Whether you're a solo agent or part of a team, the app offers tools to streamline your workflow, keep your team organized, and ensure timely responses to customers. Here's how the app helps you deliver great customer support:

How to Download WATI Mobile Apps

If you don't already have the app, download it from the Google Play Store (Android) or Apple App Store (iOS).

Key Features for Agents

💬 Simple Interface

The app is built for ease of use, so you can start helping customers right away—no complex training required.

Intuitive navigation: Find tools and settings quickly.
Clean design: Focus on chats without distractions.

💬 Support for Multiple Agents

Collaborate seamlessly with your team:

Shared Team Inbox: All agents can view and manage chats in one place.
Assign chats: Distribute workload by assigning chats to specific agents or teams.

💬 Set Your Schedule and Availability

Control when you're available to respond to customers:

Go to Settings > Notifications.
Set your working hours to match your schedule.
Enable Out of Office auto-replies for non-working hours.

💬 Instant Notifications

Never miss a customer message:

Get push notifications for new chats and replies.
Customize alerts per agent in Settings > Notifications (e.g., mute after-hours alerts).

💬 Quick Replies with Templates

Save time with pre-written responses:

Tap the + icon in a chat.
Select Quick Reply Templates.
Choose a template (e.g., "Thanks for reaching out! We'll respond shortly."). Note: Admins must create templates on the WATI website first.

💬 User Roles and Permissions

Assign roles to control access:

Role	Permissions
Operator	Respond to chats, use templates, update chat status.
Administrator	Manage team members, create automations, edit settings.
Trial Account	Full access during the 7-day free trial.

No Extra Fees: WATI Agent Mobile Apps are Included in Your Monthly Subscription

Frequently Asked Questions (FAQs)

General Information

1. Is the WATI mobile app free to use?

→ Yes, the WATI mobile app is free for all subscribers. All features are included in your monthly plan with no hidden fees.

2. Can I use the app for team collaboration?

→ Absolutely! The app supports multiple agents with a shared Team Inbox, allowing you to assign chats to specific agents or teams.

Features and Usage

3. How do I set my availability hours in the app?

→ Go to Settings > Notifications, set your working hours, and enable Out of Office auto-replies for times you're unavailable.

4. How do I use Quick Reply Templates?

Tap the + icon in a chat.
Select Quick Reply Templates.
Choose a pre-written template (e.g., "Thanks for reaching out!").
Note: Templates must first be created by an Administrator on the WATI website.

5. Can I customize notifications for individual agents?

→ Yes, customize alerts (e.g., mute after-hours notifications) in Settings > Notifications.

6. What happens if I miss a customer message?

→ The app sends push notifications for new chats and replies, so you'll never miss a message.

User Roles and Permissions

7. What are the differences between Operator and Administrator roles?

Operator: Can respond to chats, use templates, and update chat status.
Administrator: Can manage team members, create automations, and edit app settings.