Summary
WATI's mobile app is designed to make managing customer support on WhatsApp simple, efficient, and cost-effective. Whether you're a solo agent or part of a team, the app offers tools to streamline your workflow, keep your team organized, and ensure timely responses to customers. Here's how the app helps you deliver great customer support:
How to Download WATI Mobile Apps
If you don't already have the app, download it from the Google Play Store (Android) or Apple App Store (iOS).
Key Features for Agents
💬 Simple Interface
The app is built for ease of use, so you can start helping customers right away—no complex training required.
Intuitive navigation: Find tools and settings quickly.
Clean design: Focus on chats without distractions.
💬 Support for Multiple Agents
Collaborate seamlessly with your team:
Shared Team Inbox: All agents can view and manage chats in one place.
Assign chats: Distribute workload by assigning chats to specific agents or teams.
💬 Set Your Schedule and Availability
Control when you're available to respond to customers:
Go to Settings > Notifications.
Set your working hours to match your schedule.
Enable Out of Office auto-replies for non-working hours.
💬 Instant Notifications
Never miss a customer message:
Get push notifications for new chats and replies.
Customize alerts per agent in Settings > Notifications (e.g., mute after-hours alerts).
💬 Quick Replies with Templates
Save time with pre-written responses:
Tap the + icon in a chat.
Select Quick Reply Templates.
Choose a template (e.g., "Thanks for reaching out! We'll respond shortly."). Note: Admins must create templates on the WATI website first.
💬 User Roles and Permissions
Assign roles to control access:
Role | Permissions |
Operator | Respond to chats, use templates, update chat status. |
Administrator | Manage team members, create automations, edit settings. |
Trial Account | Full access during the 7-day free trial. |
No Extra Fees: WATI Agent Mobile Apps are Included in Your Monthly Subscription
Frequently Asked Questions (FAQs)
General Information
1. Is the WATI mobile app free to use?
→ Yes, the WATI mobile app is free for all subscribers. All features are included in your monthly plan with no hidden fees.
2. Can I use the app for team collaboration?
→ Absolutely! The app supports multiple agents with a shared Team Inbox, allowing you to assign chats to specific agents or teams.
Features and Usage
3. How do I set my availability hours in the app?
→ Go to Settings > Notifications, set your working hours, and enable Out of Office auto-replies for times you're unavailable.
4. How do I use Quick Reply Templates?
Tap the + icon in a chat.
Select Quick Reply Templates.
Choose a pre-written template (e.g., "Thanks for reaching out!").
Note: Templates must first be created by an Administrator on the WATI website.
5. Can I customize notifications for individual agents?
→ Yes, customize alerts (e.g., mute after-hours notifications) in Settings > Notifications.
6. What happens if I miss a customer message?
→ The app sends push notifications for new chats and replies, so you'll never miss a message.
User Roles and Permissions
7. What are the differences between Operator and Administrator roles?
Operator: Can respond to chats, use templates, and update chat status.
Administrator: Can manage team members, create automations, and edit app settings.
8. What permissions do Trial Account users have?
→ Trial accounts have full access to all app features during the 7-day free trial period.
9. Can Operators create Quick Reply Templates?
→ No, only Administrators can create templates on the WATI website.
App Notifications
10. Why is the notification count on the WATI mobile app icon different from the “unread messages” count in the app?
→ The badge count on the WATI mobile app icon doesn’t show your actual unread messages. It only reflects how many push notifications your device has received. This number clears automatically when you open the app, which is why it may not match the unread message count shown inside the app.