Summary
This article explains how to set up Wati's auto recharge feature to automatically add credits when your balance falls below a specified amount. It covers steps for both manual top-up and auto recharge setup, ensuring uninterrupted message sending. You'll also receive alerts and confirmations about your balance.
Auto recharge for credits is available only for payments made in USD. If you pay in INR, auto recharge isn’t supported due to current RBI regulations.
Instructions
Setting up auto recharge
Running out of credits during a broadcast can be inconvenient, especially if important messages aren't sent as planned. To help avoid this, Wati offers an auto recharge feature that automatically adds credits to your account when your balance falls below a certain threshold. This ensures you can continue messaging without interruptions.
Steps to manually top up credits
Before setting up auto recharge, you may want to top up your credits manually. Here's how to do it:
Log in to your Wati Portal.
Click on the Buy Credit button located in the top menu panel.
Enter the amount you wish to add (the minimum top-up amount is $10).
Click on the Buy Credit button to complete the purchase.
Setting up auto recharge
To avoid worrying about running out of credits, you can set up the auto recharge feature to automatically add more credits when your balance falls below a specified amount. Here's how to configure it:
Click on the Configure Auto Recharge text link shown when buying credits.
Tick the Auto Recharge option to enable the feature.
Enter the Recharge Amount (the amount that will be added to your balance automatically).
Set the condition for when the balance should trigger a recharge by filling in the "When Balance Falls Below" value.
Click Save to confirm your settings.
Example setup
For instance, if you set the recharge amount to $20 and the trigger value to $49, the system will automatically add $20 to your balance whenever your credits fall below $49.
What happens after setting up auto recharge?
Once you’ve configured auto recharge, here’s what will happen:
Low Balance Alerts: You’ll receive an email notification whenever your balance falls below the set threshold.
Auto Recharge: The system will automatically top up your account with the set amount.
Confirmation Email: After the recharge is processed, you’ll receive a confirmation email confirming the credit addition.
This feature ensures you won’t experience any interruptions in your messaging and helps you manage your credits effortlessly.
Frequently Asked Questions
General questions
1. What does the auto recharge feature do?
It automatically adds credits to your Wati account when your balance drops below a value you set, helping you avoid interruptions in message sending.
2. Is auto recharge available for all payment currencies?
No. Auto recharge is available only for payments made in USD. If you pay in INR, this option isn’t supported due to current RBI regulations.
3. Will I receive alerts when my balance is low?
Yes. You’ll receive an email notification whenever your balance falls below the threshold you set.
Setup and configuration
4. How do I manually top up my credits?
Log in to the Wati Portal, click the Buy Credit button, enter the amount you want to add (minimum $10), and complete the purchase.
5. How do I enable auto recharge?
When buying credits, click Configure Auto Recharge, enable the auto recharge option, set the recharge amount, choose the balance level that should trigger it, and save the configuration.
6. Can I choose how much the system adds during auto recharge?
Yes. You can specify the recharge amount that will be added automatically whenever your balance falls below your chosen threshold.
7. What happens after auto recharge is triggered?
The system automatically adds the set amount to your balance and sends you a confirmation email once the recharge is successful.
Usage and behavior
8. What is an example of a typical auto recharge setup?
For example, if you set a recharge amount of $20 and a trigger value of $49, the system will automatically add $20 whenever your balance falls below $49.
9. Will auto recharge prevent message interruptions?
Yes. The feature is designed to ensure your credits are topped up before they run out, helping you maintain uninterrupted messaging.