Summary
This article explains how to set up Wati's auto-recharge feature to automatically add credits when your balance falls below a specified amount. It covers steps for both manual top-up and auto-recharge setup, ensuring uninterrupted message sending. You'll also receive alerts and confirmations about your balance.
Setting Up Auto Recharge
Running out of credits during a broadcast can be inconvenient, especially if important messages aren't sent as planned. To help avoid this, Wati offers an auto-recharge feature that automatically adds credits to your account when your balance falls below a certain threshold. This ensures you can continue messaging without interruptions.
Steps to Manually Top Up Credits
Before setting up auto-recharge, you may want to top up your credits manually. Here's how to do it:
Log in to your Wati Portal.
Click on the Buy Credit button located in the top menu panel.
Enter the amount you wish to add (the minimum top-up amount is $10).
Click on the Buy Credit button to complete the purchase.
Setting Up Auto-Recharge
To avoid worrying about running out of credits, you can set up the auto-recharge feature to automatically add more credits when your balance falls below a specified amount. Here's how to configure it:
Click on the Configure Auto Recharge text link shown when buying credits.
Tick the Auto Recharge option to enable the feature.
Enter the Recharge Amount (the amount that will be added to your balance automatically).
Set the condition for when the balance should trigger a recharge by filling in the "When Balance Falls Below" value.
Click Save to confirm your settings.
Example Setup
For instance, if you set the recharge amount to $20 and the trigger value to $49, the system will automatically add $20 to your balance whenever your credits fall below $49.
What Happens After Setting Up Auto-Recharge?
Once you’ve configured auto-recharge, here’s what will happen:
Low Balance Alerts: You’ll receive an email notification whenever your balance falls below the set threshold.
Auto-Recharge: The system will automatically top up your account with the set amount.
Confirmation Email: After the recharge is processed, you’ll receive a confirmation email confirming the credit addition.
This feature ensures you won’t experience any interruptions in your messaging and helps you manage your credits effortlessly.
Frequently Asked Questions
General Information
What is the auto-recharge feature in Wati?
The auto-recharge feature automatically adds credits to your account when your balance falls below a specified threshold, ensuring you don’t run out of credits during broadcasts or automated messages.
How does the auto-recharge feature work?
Once set up, the auto-recharge feature monitors your balance. When it drops below the set amount, it triggers a top-up, adding the specified recharge amount to your account.
Setting Up Auto-Recharge
How do I set up auto-recharge?
To set up auto-recharge, log in to your Wati portal, click on Configure Auto Recharge, enable the feature by ticking Auto Recharge, and specify the recharge amount and the balance threshold. Save your settings to complete the setup.
What is the minimum amount required to enable auto-recharge?
There is no minimum amount for setting up auto-recharge, but you must ensure that the Recharge Amount and When Balance Falls Below values are specified clearly based on your needs.
Can I choose how much is added when the balance falls below the threshold?
Yes, you can choose the recharge amount based on your preferences. For example, you can set it to add $20 when your balance falls below $49.
Managing Your Credits
How do I manually top up my credits?
To top up credits, log in to your Wati portal, click on the Buy Credit button, enter your desired amount (minimum $10), and confirm the purchase.
How do I know when my credits are low?
You will receive an email notification whenever your balance falls below the specified threshold, alerting you that the auto-recharge has been triggered.
After Setting Up Auto-Recharge
What happens after I set up auto-recharge?
After setup, you will receive:
A low balance alert when your balance falls below the threshold.
An automatic top-up to recharge your account.
A confirmation email confirming that the recharge was successful.
Can I change my auto-recharge settings after they’ve been set?
Yes, you can update the recharge amount or the balance threshold at any time by going to the Configure Auto Recharge section and editing your settings.
Troubleshooting and Support
What should I do if auto-recharge isn’t working?
Ensure that your auto-recharge settings are correctly configured. If the issue persists, check that your payment method is up to date or contact Wati support for further assistance.