Summary
This article explains Wati credits, which are used to send different types of messages on the platform. It covers the three message types: marketing, authentication, and utility along with the pricing and charges based on message type and recipient country code. The article also provides instructions for topping up credits and maintaining a minimum balance to ensure uninterrupted service.
Instructions
What are Wati Credits?
Wati credits are the currency used to send messages through the Wati platform. Since Meta charges for conversations based on the type of message and the number of recipients, Wati uses credits to cover these costs.
Important Note
Meta has moved from Conversation-Based pricing to Message-Based pricing. To learn more about message-based pricing, refer to our guide.
Types of messages
There are three types of messages you can send:
Marketing Messages - Used for promotions, offers, and updates to engage your customers.
Authentication Messages - Sent for verification purposes, such as OTPs (One-Time Passwords).
Utility Messages - Transactional messages related to ongoing orders, customer service updates, and other essential notifications. Meta applies different pricing structures for each message type.
Ensuring sufficient credits
To send messages smoothly, your Wati account must have sufficient minimum balance:
Indian customers (INR plans): Maintain a minimum wallet balance of ₹500
All other customers (USD plans): Maintain a minimum wallet balance of $10
What happens if your Wati wallet balance stays below $10?
If your Wati wallet balance runs out, your campaigns and automated messages will not be processed until you add more credits.
If your wallet balance stays below $10 for more than 3 days, your Wati Team Inbox will also be locked and appear greyed out. This can happen even if all your invoices are paid.
Important: Campaigns and automated messages stop when your credits run out. The Team Inbox lock is triggered when your wallet balance stays below $10 for more than 3 days.
To restore access to your Team Inbox:
Top up your Wati wallet so your balance is at least or more than $10.
Refresh your Wati account.
Check whether your Team Inbox is accessible again.
How to top up or add more credits
To add credits to your Wati account:
Log in to your Wati account.
Click on the Wallet in the top menu, then select Buy Credits.
Enter the desired top-up amount.
Click on the Buy Credit button to complete the purchase.
What are the conversation charges?
The charges for conversations are based on the end user's phone number and country code. Log into your Wati account and go to Wallet and click on Pricing Overview to view the exact charges directly in your Wati account when topping up credits.
Important
If you are not seeing the Wallet icon in your Wati account, one possible reason is that your account has been canceled or is scheduled for cancellation. For accounts with a pending cancellation request, the Wallet icon is hidden and additional credits cannot be purchased.
If you need to purchase credits after scheduling a cancellation, first remove the cancellation request. Once the cancellation request is removed, the Wallet icon will become available again and you can proceed with purchasing credits.
This behavior only applies to accounts with a pending cancellation request and does not affect active, renewing accounts.
Frequently Asked Questions
Wati credits and message types
1. What are Wati credits used for?
Wati credits are the currency used to send messages through the Wati platform. They cover the messaging costs charged by Meta, which vary based on the message type and the recipient's country code.
2. What are the different types of messages supported by Wati?
Wati supports three message types:
Marketing messages: Used for promotions, offers, and updates to engage customers.
Authentication messages: Used for verification purposes, such as sending one-time passwords (OTPs).
Utility messages: Used for transactional updates related to ongoing orders, customer service, and other essential notifications.
3. How are Wati messaging charges calculated?
Messaging charges depend on the message type and the recipient's phone number country code. Log into your Wati account and go to Wallet and click on Pricing Overview to view the exact charges directly in your Wati account when topping up credits.
Wati wallet balance and credit requirements
4. What is the minimum wallet balance required in Wati?
The minimum required wallet balance depends on your billing currency:
Indian customers (INR plans): ₹500.
All other customers (USD plans): $10.
5. What happens if my Wati wallet balance is too low or runs out?
If your Wati wallet balance runs out, campaigns and automated messages will not be processed until you add more credits.
If your wallet balance stays below $10 for more than 3 days, your Wati Team Inbox will also be locked and appear greyed out. This can happen even if all your invoices are paid.
To restore Team Inbox access, top up your wallet to at least $10, refresh your Wati account, and check whether the Team Inbox is accessible again.
Adding credits to your Wati wallet
6. How can I add or top up credits in Wati?
Select Wallet from the top menu in your Wati account, choose Buy Credits, enter the top-up amount, and select Buy Credit to complete the purchase.
7. Why is the Wallet icon missing from my Wati account?
The Wallet icon may be hidden if your Wati account has been canceled or has a pending cancellation request. If your account has a pending cancellation request, you cannot purchase additional credits.
To purchase credits, remove the cancellation request. The Wallet icon will become available again. This behavior applies only to accounts with a pending cancellation request and does not affect active, renewing accounts.
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