Summary
This article explains Wati credits, which are used to send different types of messages on the platform. It covers the three message types: marketing, authentication, and utility along with the pricing and charges based on message type and recipient country code. The article also provides instructions for topping up credits and maintaining a minimum balance to ensure uninterrupted service.
Instructions
What Are Wati Credits?
Wati credits are the currency used to send messages through the Wati platform. Since Meta charges for conversations based on the type of message and the number of recipients, Wati uses credits to cover these costs.
Types of Messages
There are three types of messages you can send:
Marketing Messages - Used for promotions, offers, and updates to engage your customers.
Authentication Messages - Sent for verification purposes, such as OTPs (One-Time Passwords).
Utility Messages - Transactional messages related to ongoing orders, customer service updates, and other essential notifications. Meta applies different pricing structures for each message type.
Ensuring Sufficient Credits
To send messages smoothly, your Wati account must have a minimum balance of $10 in credits. If your balance runs out, broadcasts and automated messages will not be processed until you add more credits.
How Do I Top Up or Add More Credits?
To add credits to your Wati account:
Log in to your Wati account.
Click on the Buy Credit button located on the top menu panel.
Enter the desired top-up amount.
Click on the Buy Credit button to complete the purchase.
What Are the Conversation Charges?
The charges for conversations are based on the end user's phone number and country code. You can view the exact charges directly in your Wati account when topping up credits.
Frequently Asked Questions
Wati Credits Overview
1. What are Wati credits used for?
→ Wati credits are used to send messages through the Wati platform. They cover the costs associated with Meta's pricing structure for various message types, ensuring smooth message delivery.
2. What types of messages can I send with Wati credits?
→ With Wati credits, you can send three types of messages:
Marketing Messages: For promotions, offers, and customer engagement.
Authentication Messages: For verification purposes like OTPs.
Utility Messages: For transactional messages such as order updates and customer service notifications.
Pricing & Charges
3. How does Meta charge for different messages?
→ Meta applies different pricing structures based on the type of message being sent and the number of recipients. Marketing, authentication, and utility messages each have distinct charges. For more detailed pricing information, you can visit your Wati account.
4. How are conversation charges calculated?
→ Conversation charges are determined by the recipient's phone number and country code. To see the exact charges, you can view them directly within your Wati account while topping up credits.
Managing Wati Credits
5. What happens if I run out of credits?
→ If your Wati account runs out of credits, you will not be able to send any messages, including broadcasts and automated messages, until you top up your balance.
6. What is the minimum credit balance required to send messages?
→ A minimum balance of $10 in credits is required to continue sending messages without interruption.
7. How can I top up my Wati credits?
To top up your credits:
Log into your Wati account.
Click on the Buy Credit button located at the top menu panel.
Select your desired top-up amount.
Confirm the purchase to complete the transaction.