Summary
In WATI, you can manage unwanted or irrelevant conversations by marking them as Spam & Block.
This feature helps keep your inbox organized by filtering out messages from blocked numbers. However, blocked contacts can still send messages, but they will not trigger notifications. This article explains how to block and unblock contacts and manage spam conversations effectively.
Instructions
How to Block a Contact
If you receive spam or irrelevant messages, you can block the sender by changing the conversation status to Spam & Block. Here’s how:
Open the conversation in WATI.
Change the status to Spam & Block.
The conversation will now be moved to the Blocked Chats filter. Once blocked:
Any new messages from the blocked number will still be received but without notifications.
The conversation will remain in the Blocked Chats filter.
How to Unblock a Contact
If you need to resume communication with a blocked contact, follow these steps:
Go to the Blocked Chats filter.
Select the conversation you want to unblock.
Change the status from Spam & Block to Unblock.
The conversation will return to your regular inbox, and notifications will resume as per your settings.
Key Points to Remember
Blocking a contact prevents notification alerts but does not stop messages from being received.
Blocked conversations can always be accessed in the Blocked Chats filter.
To receive notifications again, you must manually unblock the conversation. By using the Spam & Block feature effectively, you can better manage your WATI inbox and focus on relevant conversations.
Frequently Asked Questions (FAQs)
Blocking and Unblocking Contacts
What happens when I block a contact in WATI? → When you block contact by changing the status to Spam & Block, their messages will still be received but without notifications. The conversation will be moved to the Blocked Chats filter.
Will blocked contacts know they are blocked? → No, the sender will not be notified that they have been blocked. They can still send messages, but you won’t receive notifications for them.
How can I unblock a contact? → To unblock a contact:
Go to the Blocked Chats filter.
Select the conversation you want to unblock.
Change the status from Spam & Block to Unblock.
Where can I find blocked conversations? → Blocked conversations are stored in the Blocked Chats filter. You can access them anytime if needed.
Message Behavior for Blocked Contacts
Can a blocked contact still send messages? → Yes, blocked contacts can still send messages, but they will not trigger notifications. You can view these messages in the Blocked Chats filter.
Will unblocking a contact restore past notifications? → No, past notifications will not be restored. However, after unblocking, you will start receiving new message notifications as per your settings.
Can I delete a conversation after blocking a contact? → No, blocking a contact does not delete the conversation. The chat remains accessible in the Blocked Chats filter.
Managing Spam Conversations
Can I report spam messages in WATI? → WATI does not currently have a direct spam-reporting feature, but you can manage unwanted messages by marking them as Spam & Block.
Will blocking a contact affect my WhatsApp business number? → No, blocking a contact in WATI only affects your inbox within the platform. It does not block them on WhatsApp itself.