Summary
In WATI, you can automate catalog messages using keyword actions. This allows customers to receive specific product sets from your WhatsApp Catalog when they send a predefined keyword. This guide walks you through setting up a keyword action to send a catalog message.
Instructions
Steps to Set Up a Keyword Action for Catalog Messages
Follow these steps to configure keyword-triggered catalog messages in WATI.
1. Enable WhatsApp Catalog in WATI
Before setting up catalog messages, ensure the WhatsApp Catalog feature is enabled for your WATI number.
2. Navigate to Keyword Actions
Log in to your WATI account.
Click on Automation in the top menu.
From the left-hand menu, select Keyword Action.
Click the Add Keyword Action button.
3. Create a New Keyword Action
Click Add Keyword and enter the keyword that will trigger the catalog message.
Click Next to proceed.
4. Select the Catalog Message Type
Under Action Type, choose Catalog.
Select the Set you want to send as a catalog message.
Click Save to finalize the configuration.
Now, whenever a customer sends the specified keyword, they will automatically receive the catalog message with the selected product set.
By setting up keyword actions, you can streamline customer inquiries and improve their shopping experience on WhatsApp.
Frequently Asked Questions (FAQs)
Understanding Keyword Actions for Catalog Messages
1. What is a keyword action in WATI?
→ A keyword action in WATI is an automated response triggered when a customer sends a specific keyword. It can be used to send catalog messages, predefined replies, or other actions.
2. How does a keyword action send a catalog message?
→ When a customer sends the predefined keyword, WATI automatically responds with the selected catalog message, either as a Set (a group of products) or an individual product.
3. Can I use multiple keywords for the same catalog message?
→ No, each keyword action is tied to a specific keyword. However, you can create multiple keyword actions for different keywords that trigger the same catalog message.
Setting Up Keyword Actions
4. How do I enable the WhatsApp Catalog feature in WATI?
→ The WhatsApp Catalog feature must be enabled for your WATI number. If you haven’t enabled it, check your WATI account settings or contact WATI support for assistance.
5. Where do I create a keyword action in WATI?
→ You can create a keyword action by navigating to Automation > Keyword Action in your WATI account and clicking Add Keyword Action.
6. Can I edit or delete a keyword action after creating it?
→ Yes, you can edit or delete a keyword action at any time in the Keyword Action section of WATI.
Managing Catalog Messages
7. Can I send both product Sets and individual products using keyword actions?
→ Yes, you can choose to send either a Set (group of products) or a single product when configuring your keyword action.
8. What happens if a customer sends a keyword that is not registered?
→ If a keyword is not registered, WATI will not trigger any automated response. You may want to set up a default fallback message to guide customers.
9. Is there a limit to how many products can be included in a catalog message?
→ Yes, WhatsApp limits catalog messages to a maximum of 30 products per Set. If your Set contains more than 30 products, only the first 30 will be displayed.