Summary
The Wati integration with Eber XM automates user profile creation and updates between both platforms, ensuring seamless communication via WhatsApp. New members receive welcome messages, and their data stays synchronized in real time—saving time, reducing errors, and improving engagement.
Credits: Original help article by Eber.
Instructions
Key Benefits
Saves time: Automatically creates and updates user profiles.
Reduces errors: Keeps data consistent across Eber and Wati.
Improves engagement: Sends instant WhatsApp welcome messages.
Enhances marketing: Supports templated messaging for better outreach.
How the Welcome Message Works
When a member registers in Eber, Wati sends them a welcome message on WhatsApp. Here’s how it happens:
Member signs up: Registration is completed in Eber (via XM or Web App).
Data syncs to Wati: Member details are automatically sent to Wati.
Welcome message triggers: Wati sends a pre-configured WhatsApp message.
Member receives confirmation: The WhatsApp message confirms their registration.
Note: The welcome message is set up during integration and can be customized for your business.
How Member Data Syncs Between Eber and Wati
1. New Member Creation
A new user in Eber is automatically added to Wati.
Their details are saved in Wati’s system.
They receive a welcome message on WhatsApp.
2. Member Information Updates - Data is automatically synced between Eber and Wati
If a user’s details change in Eber, Wati updates them too.
All modifications reflect in Wati’s portal.
3. Existing Member Activation
If a user exists in Eber but not in Wati, updating their profile (e.g., name, gender, or date of birth) creates their Wati profile.
They then receive the welcome message.
This ensures data stays consistent, improving communication and reducing manual work.
Synchronized Data Fields
The following fields sync between Eber and Wati:
phonedisplay_namefirst_namelast_namemember_sincegenderdate_of_birthtagmember_tier_name
Frequently Asked Questions (FAQs)
General questions
1. What does the Wati integration with Eber XM do?
→ It automates the creation and updating of user profiles between Eber and Wati, allowing real-time WhatsApp messaging and synchronized member data.
2. What are the benefits of this integration?
→ The integration saves time, reduces data errors, improves engagement with instant WhatsApp welcome messages, and enhances marketing with templated messaging.
Welcome message automation
3. When is the WhatsApp welcome message sent?
→ The welcome message is triggered automatically when a new member registers in Eber, either through XM or the Web App.
4. Can the welcome message be customized?
→ Yes, the message is pre-configured during integration but can be customized to fit your business needs.
5. How does the welcome message process work?
→ When a member registers in Eber:
Their data is synced to Wati.
Wati sends a pre-configured WhatsApp welcome message.
The member receives the message as confirmation of their registration.
Data synchronization
6. What happens when a new member registers in Eber?
→ A profile is automatically created in Wati, the user data is stored, and a welcome message is sent via WhatsApp.
7. Are user profile updates also synced?
→ Yes. Any updates made to a member's profile in Eber (such as name or date of birth) are automatically reflected in Wati.
8. What if a member exists in Eber but not in Wati?
→ Updating that member's profile in Eber will create a corresponding Wati profile and trigger the welcome message.
9. What data fields are synchronized between Eber and Wati?
→ The following fields are synced:
phone
display_name
first_name
last_name
member_since
gender
date_of_birth
tag
member_tier_name