Summary
If your phone number is disconnected from your WATI account, don't worry, we've got you covered. This issue can occur when WATI loses access to your WhatsApp account. This help article guides you through the process of reconnecting your phone number to your WATI account if it becomes disconnected. It outlines the simple steps you need to take to restore access, including reconnecting your WhatsApp Business Account and verifying your phone number.
Instructions
Understanding the Disconnection
This disconnection might happen due to various reasons, including WATI losing access to your WhatsApp account. Thankfully, reconnecting is a straightforward process that involves just a couple of steps.
Steps to Reconnect Your Phone Number
To reconnect your phone number, follow these simple steps:
Reconnect Your WhatsApp Business Account (WABA): Click on the Reconnect Now button and follow the prompts to connect your Facebook account first, then link your existing WhatsApp account.
It's crucial to use your existing WhatsApp account and not create a new one.
Verify Your Phone Number: After connecting your WhatsApp account, you'll need to verify your phone number. You can do this via a phone call or SMS.
Important: Triggering the Verification Code
Note that you won't be able to trigger the verification code from the WhatsApp interface.
To trigger the verification code, you must return to the WATI platform and go to the number verification step.
Once you've completed this step, your number will be verified, and your account will be connected to your phone, ready for use.
Frequently Asked Questions (FAQs)
Understanding Disconnection
Why might my phone number become disconnected from my WATI account? Your phone number may become disconnected from your WATI account if WATI loses access to your WhatsApp account.
Reconnection Process
How do I reconnect my phone number to my WATI account? To reconnect your phone number, you need to follow two steps: reconnect your WhatsApp Business Account (WABA) and verify your phone number.
What should I do when reconnecting my WhatsApp Business Account? When reconnecting your WhatsApp Business Account, make sure to connect your Facebook account first, then link your existing WhatsApp account. It's crucial to use your existing WhatsApp account and not create a new one.
Verifying Your Phone Number
How do I verify my phone number? You can verify your phone number via a phone call or SMS.
Can I trigger the verification code from the WhatsApp interface? No, you won't be able to trigger the verification code from the WhatsApp interface. You must return to the WATI platform and go to the number verification step to trigger the verification code.
Troubleshooting
What should I do if I'm having trouble reconnecting my phone number? If you're having trouble reconnecting your phone number, ensure that you're using your existing WhatsApp account and following the correct steps to reconnect and verify your phone number.
How will I know when my phone number is reconnected and verified? Once you've completed the reconnection and verification steps, your account will be connected to your phone and ready for use.