Choosing an eligible phone number is important for completing your Wati account verification smoothly. This guide explains the phone number requirements, supported phone number types, and country and region restrictions for using the WhatsApp Business Platform with Wati.

Your phone number must meet all of the following requirements:

You can use the following types of phone numbers for Wati verification.

Landline numbers are eligible if they can receive a voice one-time password (OTP).

Make sure you have access to the phone to receive the verification call.

Cell phone numbers are eligible if they have not been used with WhatsApp in the last 6 months.

If the number was previously used with WhatsApp, it must remain inactive on WhatsApp for at least 6 months before you use it for Wati.

Toll-free numbers, such as 1-800 numbers, are eligible if they can directly receive SMS or voice calls.

Numbers connected to an Interactive Voice Response (IVR) system are not supported because they cannot receive verification OTPs directly.

The WhatsApp Business Platform is not available to businesses in the following countries and regions:

In addition, WhatsApp Messenger and WhatsApp Business app users in these countries and regions cannot receive messages sent through the WhatsApp Business Platform.

For the latest country and region restrictions, see Meta's documentation on WhatsApp country restrictions. Meta's documentation on WhatsApp country restrictions

A phone number must be valid, include the correct country and area code, be able to receive calls or SMS for verification, and not be associated with WhatsApp Personal, WhatsApp Business, or another WhatsApp application.

Yes. A landline number is eligible if it can receive a voice one-time password (OTP). You must also have access to the phone to receive the verification call.

Yes. A cell phone number is eligible if it has not been used with WhatsApp in the last 6 months. If it was previously used with WhatsApp, it must remain inactive on WhatsApp for at least 6 months before you use it for Wati.

Yes. A toll-free number, such as a 1-800 number, is eligible if it can directly receive SMS or voice calls. Toll-free numbers connected to an Interactive Voice Response (IVR) system are not supported because they cannot receive verification OTPs directly.

No. The phone number you use for Wati must not be linked to WhatsApp Personal, WhatsApp Business, or another WhatsApp application. If the number is currently linked to another WhatsApp account, delete the existing account before using the number to sign up for Wati.

Businesses in Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine are not eligible to use the WhatsApp Business Platform.

No. WhatsApp Messenger and WhatsApp Business app users in Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine cannot receive messages sent through the WhatsApp Business Platform.