Summary
All Businesses will receive up to two free business phone numbers from Meta. These numbers are intended for testing purposes. In this article, we'll explain how to get these free numbers and what you need to know about using them.
Due to Meta's restriction, users with unverified Meta Business won’t be able to use the number to send messages, as Meta won't review the display name. If you are already connected to this free number and are having issues sending messages because of this, we suggest getting a real number and changing the connected number.
Instructions
How Free Numbers Work
Free business phone numbers function similarly to typical business phone numbers, with a few key differences:
They have a US country calling code (+1)
They have a 555 area code
They are verified automatically
They cannot be migrated to another WhatsApp Business Account or used outside of the WhatsApp Business platform
They cannot be used for Click-to-WhatsApp (CTWA) ads and buttons
Here are some key things to keep in mind when using free business phone numbers:
They require display name review and approval before they can be used
They follow conversation-based pricing rules
They are affected by quality ratings
Using Your Free Numbers
If your display name is approved, you can use them to communicate with your customers on WhatsApp. Just remember that they have some limitations, such as not being able to be migrated to another account or used for CTWA ads and buttons.
Frequently Asked Questions (FAQs)
Functionality
How do free business phone numbers function?
Free business phone numbers function similarly to typical business phone numbers but the Display Name has to be approved by Meta to send messages.
Why can't free numbers be migrated to another WhatsApp Business Account?
Free numbers are a pre-verified number. So migration or any action where verification is required is not possible.
Usage Limitations
What are the limitations of using a free business phone number?
Free numbers require display name review and approval to be used to send messages. So without verified business, this is not possible.
Can I use a free business phone number for Click-to-WhatsApp (CTWA) ads and buttons?
No, free numbers cannot be used for CTWA ads and buttons.
Are there any specific rules or considerations when using free numbers?
Yes, they require display name review and approval, follow conversation-based pricing rules, and are affected by quality ratings.
How are free business phone numbers verified?
Free business phone numbers are verified automatically.