WhatsApp Flows feature allows you to create simple, input-based forms for various use cases like lead generation, surveys, and feedback collection directly within WhatsApp. This article will guide you through creating and using WhatsApp Flows in Wati, from initial setup to collecting user data.

WhatsApp Flows feature enables you to design interactive forms that users can fill out without leaving the WhatsApp chat. For instance, a customer service feedback form can be presented when a user clicks a "Contact Us" button. This opens a form within WhatsApp where users can enter their information and submit it.

Wati Pro and Business plan customers can create customized input-based forms using a drag-and-drop builder available on the Wati platform.

To use WhatsApp Flows, you need to meet Meta's requirements:

Tip: If you're unsure about the status of your display name in Meta, a good indicator is your messaging limit. Once the display name is approved, Meta typically increases your messaging limit to 1,000 customers per 24 hours. At that point, you'll also be able to submit your WhatsApp flow.

1. Navigate to WhatsApp Flows: In Wati, go to the "Automation" section and click on "WhatsApp Flows."

2. Start Creating a Flow:

3. Customize Your Form:

4. Save or Publish Your Flow:

Note: Published flows cannot be edited. Flows saved as drafts can be edited later and published.

1. Access the Chatbot Builder: Open the Chatbot Builder in Wati.

2. Add a WhatsApp Flow Node: Add a "WhatsApp Flow node" to your chatbot conversation flow.

3. Configure the Flow Node:

Wati provides custom attributes to collect the values entered by users in the WhatsApp Flow form:

You can view these custom attributes in the following locations:

Managing bookings, appointments, or follow-ups often means collecting exact dates from customers. The Date Picker in WhatsApp Flows makes this simple by allowing businesses to capture date inputs directly within automated flows. This helps streamline scheduling, confirmations, and any process that requires date-specific information.

Are you a visual learner? Check our video walkthrough on creating and using WhatsApp Flows.

→ WhatsApp Flows is a feature in Wati that allows you to create input-based forms for use cases like lead generation, surveys, and feedback collection directly within WhatsApp chats.

→ WhatsApp Flows is available to customers on Wati's Pro and Business plans.

→ To use WhatsApp Flows, you need:

→ In Wati, go to the "Automation" section and click "WhatsApp Flows." You can use predefined templates or create a new flow using the drag-and-drop builder.

→ No, published flows cannot be edited. However, you can save a flow as a draft and edit it before publishing.

→ Wati provides two predefined templates: "Lead Generation" and "Feedback Form." You can use them as-is, edit them, or duplicate them to create new flows.

→ You can add a "WhatsApp Flow node" in Wati's Chatbot Builder. Then, configure the node by selecting a created flow and setting up the message content.

→ When a user submits a flow form, Wati automatically captures the data using custom attributes.

→ A flow-specific custom attribute contains all data entered in the flow in JSON format. Its name includes the flow name as a prefix. For example: Leadgen_content.

→ Each field in your flow form has its own custom attribute containing the specific value entered by the user.

→ You can view custom attributes in:

→ Yes. You can view it here:

→ If you're unsure about the status of your display name in Meta, a good indicator is your messaging limit. Once the display name is approved, Meta typically increases your messaging limit to 1,000 customers per 24 hours. At that point, you'll also be able to submit your WhatsApp flow.

To help trigger this automatic upgrade, use the account actively over the next few days.