WhatsApp Flows feature allows you to create simple, input-based forms for various use cases like lead generation, surveys, and feedback collection directly within WhatsApp. This article will guide you through creating and using WhatsApp Flows in Wati, from initial setup to collecting user data.

WhatsApp Flows feature enables you to design interactive forms that users can fill out without leaving the WhatsApp chat. For instance, a customer service feedback form can be presented when a user clicks a "Contact Us" button. This opens a form within WhatsApp where users can enter their information and submit it.

To use WhatsApp Flows, you need to meet Meta's requirements:

Flow Builder supports dropdown fields, making it easier to collect structured responses.

Dropdown fields support:

You can create multi-step flows by adding multiple screens.

With multiple screens, you can:

This helps you create more detailed forms and guide customers through longer workflows.

You can send a published WhatsApp Flow to customers in 2 ways:

Choose the sending method based on how you want to deliver the Flow to customers.

You can attach a published flow to a template message and distribute it through:

To add a flow to a template:

Customers can open and complete the flow directly from the template message.

1. Access the Chatbot builder: Open the Chatbot Builder in Wati.

2. Add a WhatsApp Flow node: Add a WhatsApp Flow node to your chatbot conversation flow.

3. Configure the Flow node:

Wati provides custom attributes to collect the values entered by users in the WhatsApp Flow form:

You can view these custom attributes in the following locations:

Managing bookings, appointments, or follow-ups often means collecting exact dates from customers. The Date Picker in WhatsApp Flows makes this simple by allowing businesses to capture date inputs directly within automated flows. This helps streamline scheduling, confirmations, and any process that requires date-specific information.

The number of WhatsApp Flows you can use in Wati depends on your plan:

These limits specify the number of WhatsApp Flows included with each Wati plan.

WhatsApp Flows are interactive, input-based forms that customers can complete directly within a WhatsApp chat without leaving the conversation. They can be used for lead generation, surveys, feedback collection, bookings, appointments, and other processes that require customer input.

To use WhatsApp Flows, a business must have a verified Business Portfolio, a messaging limit of at least 2,000, and High-Quality Ratings. Meta no longer requires display name approval for WhatsApp Flows.

The number of WhatsApp Flows included in each Wati plan is:

Pro and Business plan customers can create customized input-based forms using the drag-and-drop builder.

No. Published WhatsApp Flows cannot be edited. Flows saved as drafts can be edited later and published.

A published WhatsApp Flow can be sent to customers in 2 ways:

WhatsApp Flows support dropdown fields with up to 200 options, single-select responses, and optional required-field settings. You can also create multi-step forms by adding multiple screens, reordering screens, and deleting screens.

Wati automatically creates custom attributes for data collected through a WhatsApp Flow:

These attributes can be accessed in the custom parameter area of the Team Inbox and the WhatsApp Flow node section of the Chatbot Builder.

The Date Picker lets businesses collect date inputs directly within WhatsApp Flows. It can be used for bookings, appointments, confirmations, and follow-ups that require customers to provide a specific date. The Date Picker is available to Pro and Business plan users.