Collection
Automation Essentials
7 articles
- How to create and manage reply materials in WatiReply Materials are reusable response templates that can be used in Wati Automation. Instead of creating the same response multiple times, you can create a Reply Material once and use it across different automation rules, keyword triggers, and workflows. Reply Materials support v…
- How to create and use WhatsApp Flows in WatiWhatsApp Flows feature allows you to create simple, input-based forms for various use cases like lead generation, surveys, and feedback collection directly within WhatsApp. This article will guide you through creating and using WhatsApp Flows in Wati, from initial setup to collec…
- How to set up routingRouting in WATI is a powerful automation feature that helps direct customer inquiries to the right team or agent based on predefined rules. Unlike standard reply materials that send responses to customers, routing updates ticket information and ensures that messages reach the rig…
- How to set working hours in WatiSetting working hours in Wati helps you manage customer expectations by defining when your team is available to respond. You can configure business hours, set up automatic responses for off-hours, and enable Holiday Mode when your team is unavailable for an extended period. This…
- How to use the Sequence featureThe Sequence feature in Wati allows you to send a series of messages to customers automatically in a predefined order. Each message in the sequence can be sent immediately or after a specific delay, helping you automate follow-ups and maintain consistent communication. Sequences…
- How to view, track, and export WhatsApp Flow responsesWhatsApp Flows help you collect information such as leads, feedback, bookings, surveys, and customer requests. With the new Responses and Analytics experience, you can view every flow submission in one place, track flow performance, export response data, and share flows through t…
- Understanding custom attributes generated by WhatsApp FlowsWhen you publish a WhatsApp Flow in Wati, custom attributes are automatically created to store the data submitted through the flow. Wati creates one attribute that stores the complete flow response in JSON format, along with separate custom attributes for each individual field. T…