Summary
At WATI, we prioritize the security and privacy of your data. This article explains how we protect your information, ensure data segregation, and maintain robust backup and recovery systems. Whether you're curious about network segmentation, audit logs, or backup policies, we've got you covered.
Key Features
Data Segregation and Hosting
Is my data separated from other customers?
Yes, your data is stored in a separate database, ensuring it's segregated from other customers.
Do you offer dedicated hosting?
Yes, for $1000/month, you can choose your preferred hosting location.
How is network segmentation handled?
Each WATI instance runs in its own docker container with a dedicated network. Machine details are available upon request.
Audit Logs and Access Control
Does WATI track user access activities?
Yes, we capture audit logs for:
Successful logins and logoffs.
Unsuccessful login attempts.
Are audit logs protected from unauthorized changes?
Yes, log files are read-only and require permission to access.
What happens if audit logging fails?
The application continues to operate normally. Logging either suspends starts a new log, or overwrites the existing log.
Backup and Recovery
How often is data backed up?
Data is backed up twice a day and stored for 365 days.
Where are backups stored?
Backups are stored on multi-region clouds using Google Cloud Platform (GCP) Storage Buckets.
What is the recovery process?
We ensure a quick recovery process with a focus on minimizing downtime and data loss.
Security Testing
When was the last penetration test conducted?
The last penetration test was completed in October 2024.
Useful Links
Current Offer: Dedicated Hosting
Cost: $1000/month
Benefit: Choose your preferred hosting location for enhanced control and compliance.