Summary
In today’s digital world, keeping your accounts secure is crucial. Two-factor authentication (2FA) adds an extra layer of protection by requiring not just your password but also a second verification step. This makes it much harder for unauthorized users to access your account. Enabling 2FA on Wati is quick and easy - here’s how to do it.
Instructions
Why Use 2FA?
Stronger security: Even if someone guesses your password, they can’t access your account without the second verification step.
Peace of mind: Protect sensitive business data and customer interactions.
Step-by-Step Guide to Enable 2FA
1. Go to Your Account Details Page
Log in to your Wati account.
Navigate to the Account Details page (usually found in your profile or settings menu).
2. Enable 2FA
On the Account Details page, find the 2FA option.
Toggle it to Enable.
3. Verify Your Email
A verification code will be sent to your registered email address.
Can’t find the email? Check your spam or junk folder.
4. Set Up an Authenticator App
Download a free authenticator app like Google Authenticator or Authy (available on iOS and Android).
Open the app and either:
Scan the QR code displayed on Wati’s 2FA setup page.
Manually enter the code provided by Wati.
5. You’re Done!
2FA is now active for all users on your Wati account.
Going forward, you’ll need your password and the authenticator app code to log in.
Important Update
We now support receiving 2FA (Two-Factor Authentication) codes via email, in addition to the authenticator app option we previously offered.
Note: If you lose access to your Wati’s 2FA code, you can reset your password to set up 2FA again.
Troubleshooting Tips
Email code not arriving?
Double-check your spam/junk folder.
Ensure your email address is correctly listed in Account Details.
QR code not scanning?
Ensure your phone’s camera is focused on the code.
Use manual entry as a backup.
Frequently Asked Questions (FAQs)
General Information
What is two-factor authentication (2FA)?
Two-factor authentication (2FA) adds an extra layer of security to your account by requiring a second verification step (like a code from an app) in addition to your password.
Why should I enable 2FA on Wati?
Enabling 2FA makes it much harder for unauthorized users to access your account, even if they have your password. It helps protect sensitive business data and customer interactions.
**Is 2FA mandatory for Wati accounts?**No, 2FA is optional but highly recommended for enhanced security.
Setting Up 2FA
How do I enable 2FA on Wati?
Go to Account Details in your Wati account.
Toggle the 2FA option to Enable.
Verify your email with the code sent to you.
Set up an authenticator app (e.g., Google Authenticator or Authy) by scanning the QR code or entering the code manually.
What authenticator apps can I use for 2FA?
You can use apps like Google Authenticator or Authy, which are available for free on iOS and Android.
What if I don’t receive the email verification code?
Check your spam or junk folder. If it’s still missing, ensure your email address is correct in Account Details.
Can I set up 2FA without an authenticator app?
No, an authenticator app is required for 2FA setup.
Using 2FA
What happens after I enable 2FA?
After enabling 2FA, you’ll need your password and a code from your authenticator app to log in to Wati.
Does 2FA apply to all users on my Wati account?
Yes, once enabled, 2FA is active for all users on your Wati account.