Collection
Privacy & Security
7 articles
- How to check known issues on WatiWati is always working to improve the platform, but sometimes issues may arise during upgrades or updates. This article explains how to check for any known issues and get notified when they're resolved by using the Wati Status Page. Instructions Want to stay updated about any kno…
- How to enable Two-Factor Authentication (2FA) in WatiKeeping your account secure is more important than ever. Two-factor authentication (2FA) adds an extra layer of protection by requiring a second verification step in addition to your password. This makes it much harder for unauthorized users to access your account. Without 2FA, y…
- Is Wati GDPR (General Data Protection Regulation) compliant?This article explains WATI's GDPR compliance. You will learn about WATI's commitment to lawful data processing, user rights, and strict security measures. It also provides guidance on where you can find more details about the compliance. Yes, Absolutely! If you’re using WATI and…
- Security best practices to safeguard your Wati accountYour email is the primary gateway to your Wati account. Since OTP (one-time password) codes are sent to your email, anyone who gains access to it can potentially sign in to your Wati account. This guide explains how to proactively protect your email, secure your Wati account, and…
- Wati API security update (security key rotation): What you need to knowWe performed a security key rotation to enhance API and access security. This change may have affected some customers, particularly those with inactive or dormant API integrations. This exercise was last completed in February 2026. Instructions Understanding the Process What did…
- Wati Security Overview: Data Protection, Backups, and HostingProtecting your business data is a top priority at Wati. This guide explains how customer data is stored and isolated, how user activity is logged, how backups are managed, and the security measures in place to help protect your information. It also covers dedicated hosting optio…
- Wati account termination: Everything you need to knowIn certain situations - such as unpaid balances, violations of our terms or policies, suspected misuse, fraud, or security concerns - we may need to restrict or terminate an account. When this happens, we follow a structured process to ensure: - Access is removed promptly and sec…