Summary
Your email is the primary gateway to your Wati account. Since OTP (one-time password) codes are sent to your email, anyone who gains access to it can potentially sign in to your Wati account.
This guide explains how to proactively protect your email, secure your Wati account, and reduce the risk of unauthorized access. Following these best practices helps prevent suspicious logins, data exposure, and misuse of your Wati account.
Instructions
Step 1: Secure your email account first (most important)
Your email controls password resets and OTP delivery. Protecting it is the most effective way to prevent unauthorized access to Wati.
1. Use a strong, unique password
Set a password that:
Is at least 12-16 characters long
Includes letters, numbers, and symbols
Is not reused on any other website or tool
Avoid using the same password for both your email and Wati.
2. Enable 2-factor authentication (2FA)
Turn on 2-factor authentication (2FA) or 2-Step verification with your email provider (such as Gmail or Outlook).
This adds an extra verification step, like a code from your phone or authenticator app. Even if someone knows your password, they won’t be able to sign in without this second step.
Authenticator apps are recommended over SMS for better security.
Here are some resources you can use:
3. Review email forwarding and filters regularly
Attackers sometimes create hidden rules to copy or hide important emails.
Periodically check your email settings for:
Unknown forwarding addresses
Suspicious filters or rules
Auto-deletion of security or login emails
Remove anything you don’t recognize.
4. Protect your devices
Use trusted antivirus or anti-malware software on all devices that access your email.
Run regular scans on:
Computers
Laptops
Shared or work devices
This helps prevent password theft through malware or keyloggers.
Step 2: Strengthen your Wati account security
Once your email is protected, apply the same safeguards to Wati.
1. Set a strong and separate password
Use a password that:
Is unique to Wati
Is not shared with your email or other tools
Follows strong password guidelines
Enable 2FA for your Wati account
Follow our guide to know more about enabling 2FA in your Wati account.
2. Manage user access carefully
Limit access to only the admins who need it.
Follow these best practices:
Remove inactive or former team members
Avoid sharing login credentials
Assign roles based on responsibility
Review access permissions regularly
This reduces the risk of accidental or unauthorized usage.
3. Use secure networks
When accessing Wati:
Avoid public Wi-Fi
Use trusted or private networks
Use a VPN if working remotely
Public networks can expose login credentials.
Step 3: Ongoing security habits
Good security is continuous, not one-time.
1. Review account activity periodically
Check for:
Unexpected OTP requests
Unknown logins
Actions you didn’t perform
Early detection helps prevent larger issues.
2. Educate your team
Make sure all admins:
Understand phishing risks
Don’t share OTPs or passwords
Verify suspicious emails before clicking links
Many breaches happen due to social engineering rather than technical flaws.
3. Keep software updated
Always use the latest versions of:
Browsers
Operating systems
Antivirus tools
Updates often include critical security fixes.
Quick checklist
Use this as a regular security checklist:
Use strong, unique passwords for email and Wati
Enable 2FA on email and Wati
Review email forwarding rules and filters
Install and run antivirus scans
Limit and review admin access in Wati
Avoid public Wi-Fi for logins
Stay alert to phishing attempts
Following these practices significantly reduces the risk of unauthorized access and keeps your Wati account secure. Protecting your email first provides the strongest foundation for overall account safety.