Summary
Protecting your business data is a top priority at Wati. This guide explains how customer data is stored and isolated, how user activity is logged, how backups are managed, and the security measures in place to help protect your information. It also covers dedicated hosting options for businesses that require greater control over their hosting location.
Instructions
Data Segregation and Hosting
Is my data separated from other customers?
Yes. Each Wati customer's data is stored in a separate database, ensuring it is isolated from the data of other customers.
Does Wati offer dedicated hosting?
Yes. Wati offers a dedicated hosting option for $1,000 USD per month.
With dedicated hosting, you can choose your preferred hosting location to meet your business, compliance, or regional requirements.
How is network segmentation managed?
Each Wati instance runs in its own Docker container with a dedicated network, providing isolation between customer environments.
Machine details are available upon request.
Audit Logs and Access Control
Does Wati track user access activities?
Yes. Wati maintains audit logs for user authentication activities, including:
Successful logins.
Successful logoffs.
Unsuccessful login attempts.
Are audit logs protected from unauthorized changes?
Yes. Audit log files are read-only and require the appropriate permissions to access or view them.
What happens if audit logging fails?
If audit logging fails, the application continues to operate normally. Depending on the situation, the logging system may suspend logging, start a new log, or overwrite the existing log.
Backup and Recovery
How often is customer data backed up?
Customer data is backed up twice daily.
How long are backups retained?
Data is backed up twice a day and backups are retained for 365 days.
Where are backups stored?
Backups are stored in Google Cloud Platform (GCP) Storage Buckets across multiple regions to improve durability and availability.
How does Wati handle data recovery?
Wati's recovery process is designed to restore data quickly while minimizing downtime and reducing the risk of data loss.
Security Testing
When was the last penetration test performed?
The most recent penetration test was completed in October 2024.
Dedicated Hosting
Wati offers dedicated hosting for businesses that require greater control over their deployment.
Dedicated Hosting
Cost: $1,000 USD per month
Benefit: Choose your preferred hosting location.
Additional Resources
For more information, refer to: