Summary
The Facebook Messenger integration allows you to connect your Facebook Page to Wati and manage Messenger conversations from a single platform. With Messenger integration, you can respond to customer messages from the Wati Team Inbox, automate common interactions, and manage Messenger leads more efficiently.
Note: Broadcasts are now called Campaigns. Only the name has changed - functionality remains the same.
Instructions
What is the Facebook Messenger integration?
The Facebook Messenger integration connects your business's Facebook Page to Wati, allowing your team to manage customer conversations directly from Wati. This helps you centralize customer communication, automate routine tasks, and improve response times without switching between multiple platforms.
Note: The Facebook Messenger integration is available on all Wati subscription plans.
Key features
Connect Facebook Messenger to Wati
Connect your Facebook Page to Wati and manage Messenger conversations alongside your other communication channels from a single workspace.
Manage conversations from a centralized inbox
All Messenger conversations are available in the Wati Team Inbox, making it easier for your team to:
View incoming messages.
Respond to customers in real time.
Keep conversations organized.
Collaborate across teams.
Automate customer interactions
Use automation to respond to customers automatically and improve response times.
Common automation use cases include:
Sending welcome messages.
Responding outside business hours.
Detecting keywords and phrases.
Sending predefined replies based on customer actions.
Manage Messenger leads
Messenger contacts can be stored and managed in Wati's Contacts module.
This allows you to:
Collect lead information.
Organize customer data.
Track customer interactions.
Follow up with leads more effectively.
Frequently Asked Questions (FAQs)
General
1. What is the Facebook Messenger integration in Wati?
The Facebook Messenger integration connects your business's Facebook Page to Wati, allowing your team to manage Messenger conversations directly from Wati. It helps centralize customer communication, automate routine tasks, and improve response times from a single platform.
2. Which Wati plans include the Facebook Messenger integration?
The Facebook Messenger integration is available on all Wati subscription plans.
3. Are Broadcasts and Campaigns different features in Wati?
No. Broadcasts are now called Campaigns. Only the name has changed, and the functionality remains the same.
Inbox Management
4. Where can I manage Facebook Messenger conversations after connecting Messenger to Wati?
All Facebook Messenger conversations can be managed from the Wati Team Inbox.
5. What can teams do from the Wati Team Inbox when using Facebook Messenger integration?
Teams can view incoming Messenger messages, respond to customers in real time, keep conversations organized, and collaborate across teams from the Wati Team Inbox.
Automation
6. How can automation be used with Facebook Messenger integration?
Automation can be used to automatically respond to customers and improve response times for common interactions.
7. What types of Messenger interactions can be automated in Wati?
Wati can automate welcome messages, responses outside business hours, keyword-based responses, and predefined replies based on customer actions.
Lead Management
8. How does Wati help manage Facebook Messenger leads?
Messenger contacts can be stored and managed in Wati's Contacts module, making it easier to organize customer information and manage follow-ups.
9. What are the benefits of storing Messenger contacts in Wati's Contacts module?
Storing Messenger contacts in Wati's Contacts module allows businesses to collect lead information, organize customer data, track customer interactions, and follow up with leads more effectively.