Summary
Wati customers can connect multiple Facebook Messenger accounts to a single Wati account. This makes it easier to manage Messenger conversations for multiple brands, regions, or clients from one place.
All Facebook Messenger messages, automations, and contacts are managed centrally, while each connected Messenger account remains identifiable throughout Wati.
Note: Multi-account support for Facebook Messenger integration is currently available only to Wati Business plan customers.
Instructions
Wati customers can connect and manage multiple Facebook Messenger accounts from the Channels settings page.
Once connected, messages from all Messenger accounts are available in the Team Inbox. You can also configure automation rules for specific Messenger accounts, and contacts are automatically associated with the Messenger account they originated from.
Connect additional Facebook Messenger accounts
Follow these steps to connect additional Facebook Messenger accounts:
Log in to your Wati account.
Go to Settings > Channels.
Select Messenger.
If a Messenger account is already connected, click + Add.
If no Messenger account is connected, click Get Started.
Review the prerequisites shown on the screen and confirm that you have everything you need.
Click Connect Facebook Account.
A Facebook embedded signup connection window will open.
Select the Facebook Pages you want to connect to Wati.
Complete the Facebook authorization process.
After the setup is complete, the selected Facebook Pages will appear in Wati as connected Messenger accounts.
Manage connected Facebook Messenger accounts
After connecting multiple Messenger accounts:
Each account is displayed with its account name, connection status, and connection date.
You can view all connected Messenger accounts from the Channels settings page.
You can disconnect individual Messenger accounts at any time.
Manage conversations from multiple Facebook Messenger accounts
All messages from connected Facebook Messenger accounts are automatically routed to the Team Inbox.
What happens in the Team Inbox?
Messages from all connected Messenger accounts appear in a single inbox.
Each conversation clearly shows the Messenger account it belongs to.
Agents or operators can filter conversations by specific Messenger accounts.
Replies are automatically sent from the correct connected Messenger account.
Agents or operators do not need to manually select which Messenger account to reply from.
Configure automations for specific Facebook Messenger accounts
When creating automation rules for Messenger messages, you can choose which connected Messenger account the automation should apply to.
Key behavior
Automation rules can be assigned to 1 or more connected Messenger accounts.
Existing automation rules continue to work without any changes.
Legacy rules remain associated with the original connected Messenger account for backward compatibility.
Chatbot flows can be reused across multiple Messenger accounts.
Reply templates can be reused across multiple Messenger accounts.
Track the Facebook Messenger account associated with contacts
Wati automatically tracks the Messenger account that each contact originated from.
Contact attributes
Each contact receives a system-generated attribute that identifies the connected Facebook Messenger account where the conversation started.
This makes it easier to:
Segment contacts by Messenger account.
Build account-specific automations.
Analyze conversations across multiple brands or Facebook Pages.
Manage customer interactions from a single Wati workspace.
Frequently Asked Questions (FAQs)
Multi-Account Support
1. What is multi-account support for Facebook Messenger in Wati?
Multi-account support allows Wati customers to connect and manage multiple Facebook Messenger accounts from a single Wati account. Messages, automations, and contacts are managed centrally while each connected Messenger account remains identifiable.
2. Which Wati plan supports multiple Facebook Messenger accounts?
Multi-account support for Facebook Messenger is available only to Wati Business plan customers.
3. How many Facebook Messenger accounts can I manage in Wati?
Wati allows customers to connect and manage multiple Facebook Messenger accounts from the Settings > Channels > Messenger page.
Managing Conversations
4. How are messages from multiple Facebook Messenger accounts managed in Wati?
Messages from all connected Facebook Messenger accounts are automatically routed to the Wati Team Inbox. Each conversation shows the Messenger account it belongs to.
5. Can I filter Team Inbox conversations by Facebook Messenger account?
Yes. Agents or operators can filter Team Inbox conversations by specific connected Facebook Messenger accounts.
6. How does Wati ensure replies are sent from the correct Facebook Messenger account?
Wati automatically sends replies from the Facebook Messenger account associated with the conversation. Agents or operators do not need to manually select the Messenger account when replying.
Automations and Contacts
7. Can I configure automation rules for specific Facebook Messenger accounts?
Yes. Automation rules can be assigned to 1 or more connected Facebook Messenger accounts. Existing automation rules continue to work without changes, while legacy rules remain associated with their original connected Messenger account.
8. Can chatbot flows and reply templates be reused across multiple Facebook Messenger accounts?
Yes. Chatbot flows and reply templates can be reused across multiple connected Facebook Messenger accounts.
9. How does Wati identify which Facebook Messenger account a contact came from?
Wati automatically adds a system-generated contact attribute that identifies the connected Facebook Messenger account where the contact's conversation started. This helps you segment contacts, build account-specific automations, analyze conversations across multiple brands or Facebook Pages, and manage customer interactions from a single Wati workspace.