Summary
Messaging channels are a key part of business communication, but managing inquiries, orders, and service requests can be tough. That's why we're excited to introduce the Facebook Messenger integration on Wati!
This easy-to-use integration helps businesses automate tasks, keep Messenger conversations organized, and talk to customers in real time. Whether you're finding new leads, answering questions, or setting up automatic replies, Wati's Messenger integration makes customer interactions simple and smooth!
Note: Broadcasts are now Campaigns – same powerful features, updated name!
Key Features of Messenger Integration on Wati
Connect Your Facebook Messenger Account to Wati: Link your business's Facebook page to Wati to handle Messenger conversations all in one place.
Centralized Inbox Management: Respond to Facebook Messenger messages directly from the Wati Team Inbox, keeping everything organized.
Set Up Automation: Automate responses to welcome customers, provide support outside working hours, detect keywords, and send relevant replies.
Manage Messenger Leads Efficiently: Collect and store Messenger lead details in Wati's Contacts module for easy access and follow-up.
The Messenger integration is included with all Wati subscription plans: Growth, Pro, and Business!
Frequently Asked Questions (FAQs)
Getting started with Messenger integration
1. How do I connect my Facebook Messenger account to Wati?
To connect, log in to your Wati account, go to the Integrations section, and follow the steps to link your Facebook page. Once linked, you can start managing Messenger conversations directly from Wati.
2. Is Messenger integration available for all Wati plans?
Yes, Messenger integration is included in all subscription plans: Growth, Pro, and Business.
Using Messenger integration
3. Can I still use Facebook Messenger after integrating it with Wati?
Yes, integrating Messenger with Wati does not limit your use of the Messenger app. Messages sent through Wati are synced with Messenger, so your conversation history stays updated on both platforms.
4. Can I respond to Messenger messages directly from Wati?
Yes. Wati’s centralized inbox lets you view and reply to all Messenger conversations from one place.
Automation and features
5. What automation options are available for Messenger?
You can set up automated greetings, out-of-hours messages, keyword detection, and customized replies. These features are available on the Pro and Business plans.
6. Can I collect and manage leads from Messenger?
Yes, leads from Messenger conversations can be saved in Wati’s Contacts module for easy tracking and follow-up.
Campaigns and notifications
7. Can I send campaigns to Messenger users?
No. Facebook Messenger does not support campaigns. However, you can engage users through one-to-one conversations or automation.
8. Will I receive notifications for new Messenger messages in Wati?
Yes, Wati provides real-time notifications for new Messenger messages so you can respond quickly.
Troubleshooting
9. What should I do if my Messenger account is not connecting to Wati?
Check that you have admin access to the Facebook page and that your credentials are correct. If the issue continues, contact Wati support.
10. Does Messenger integration affect my existing messages or settings?
No, integrating Messenger with Wati does not change your existing conversations or settings. Everything remains intact and synced.