Summary
Messaging channels are a key part of business communication, but managing inquiries, orders, and service requests can be tough. That's why we're excited to introduce the Facebook Messenger integration on Wati!
This easy-to-use integration helps businesses automate tasks, keep Messenger conversations organized, and talk to customers in real time. Whether you're finding new leads, answering questions, or setting up automatic replies, Wati's Messenger integration makes customer interactions simple and smooth!
Key Features of Messenger Integration on Wati
Connect Your Facebook Messenger Account to Wati: Link your business's Facebook page to Wati to handle Messenger conversations all in one place.
Centralized Inbox Management: Respond to Facebook Messenger messages directly from the Wati Team Inbox, keeping everything organized.
Set Up Automation: Automate responses to welcome customers, provide support outside working hours, detect keywords, and send relevant replies.
Manage Messenger Leads Efficiently: Collect and store Messenger lead details in Wati's Contacts module for easy access and follow-up.
The Messenger integration is included with all Wati subscription plans: Growth, Pro, and Business!
Frequently Asked Questions (FAQs)
Here are some common questions and answers to help you understand WATI's Facebook Messenger integration:
Getting Started with Messenger Integration
How do I connect my Facebook Messenger account to Wati? → To connect, log in to your Wati account, go to the "Integrations" section, and follow the steps to link your Facebook page. Once linked, you can start managing Messenger conversations directly from Wati.
Is Messenger integration available for all Wati plans? → Yes, Messenger integration is included in all subscription plans: Growth, Pro, and Business.
Using Messenger Integration
Can I still use Facebook Messenger after integrating it with Wati? → Yes, integrating Messenger with Wati doesn't limit your use of the Messenger app. Messages sent through Wati are synced with Messenger, ensuring your history stays updated on both platforms.
Can I respond to Messenger messages directly from Wati? → Absolutely! Wati's centralized inbox lets you view and reply to all Messenger conversations from one convenient location.
Automation and Features
What automation options are available for Messenger? → With Wati, you can set up automated greetings, manage out-of-hours messages, detect keywords, and send customized replies. Please note: These features are available with Pro and Business plans.
Can I collect and manage leads from Messenger? → Yes, all leads from Messenger conversations can be stored in Wati's Contacts module for easy tracking and follow-up.
Broadcasts and Notifications
Can I send broadcasts to Messenger users? → Currently, Facebook Messenger does not allow businesses to send broadcasts directly. However, you can engage users individually or use automation for consistent communication.
Will I receive notifications for new Messenger messages in Wati? → Yes, Wati sends real-time notifications for new messages so you can respond quickly and keep customer interactions seamless.
Troubleshooting
What should I do if my Messenger account is not connecting to Wati? → Check your Facebook page's admin permissions and ensure you have the right credentials. If the issue persists, contact Wati support for assistance.
Does Messenger integration affect my existing messages or settings? → No, integrating Messenger with Wati does not alter your existing conversations or settings. Everything stays intact and synced.