Summary
Before you connect your Facebook Messenger to Wati, make sure you've completed all the prerequisites mentioned here.
Instructions
Here's what you need -
Step 1: Ensure You Have a Facebook Page
To connect Messenger to Wati, you need a Facebook Page for your business. Messenger works with Facebook Pages, and a Page is necessary to connect and authenticate. If you don't have a Facebook Page yet, you can create one by following this guide.
Step 2: Enable Messenger on Your Facebook Page
Make sure Messenger is enabled on your Facebook Page to allow customers to send messages to your business and enable Wati to access these messages.
Here's how to enable Messenger:
Go to Settings on your Facebook Page.
Click on Messaging.
In the General Settings section, ensure that Messenger is turned on.
Step 3: Ensure Your Facebook Account Has Admin Permissions for the Page
To connect to Wati, your Facebook account must have Admin permissions for the Facebook Page. To verify or assign Admin permissions:
Go to your Facebook Page.
Click on Settings > Page Roles.
Ensure your account is listed as an Admin under the Page Roles section.
Frequently Asked Questions (FAQs)
Here are some common questions and answers to help you connect Facebook Messenger to Wati smoothly.
General Connection Questions
Do I need a Facebook Page to connect Messenger to Wati? → Yes, you must have a Facebook Page for your business to connect Messenger to Wati. Messenger functionality is tied to Facebook Pages, and a Page is required for authentication. If you don't have one, you can easily create a Facebook Page by following this guide.
Can I connect Messenger to Wati without a Facebook Page? → No, you need a Facebook Page to connect Messenger to Wati. If you don't have a Page, you'll need to create one before proceeding with the connection.
Messenger Settings
How do I enable Messenger on my Facebook Page? → To allow customers to send messages to your business and enable Wati to access those messages, you need to ensure Messenger is turned on.
Here's how to do it:
Go to Settings on your Facebook Page.
Click on Messaging.
In the General Settings section, ensure that Messenger is turned on.
Why do I need to enable Messenger on my Facebook Page? → Enabling Messenger allows customers to interact with your business via messages, and this enables Wati to access and manage those messages through the Wati platform.
Admin Permissions
What are Admin permissions, and why do I need them? → Admin permissions allow you to manage the settings and permissions for your Facebook Page. To connect Facebook Messenger to Wati, your account must have Admin access to the Page you're connecting.
How can I check or assign Admin permissions for my Facebook account? → To verify or assign Admin permissions:
Go to your Facebook Page.
Click on Settings > Page Roles.
Make sure your account is listed as an Admin under the Page Roles section.
What if my account doesn't have Admin permissions? → If your account doesn't have Admin permissions, you'll need to request access from the current Page Admin. Only an Admin can grant permissions to other users.
Troubleshooting
What should I do if I'm unable to connect my Facebook Page to Wati? → If you're having trouble connecting your Facebook Page, make sure that:
You have Admin permissions for the Page.
Messenger is enabled on your Facebook Page.
You're using the correct Facebook account. If the issue persists, try logging out and logging back into Facebook, or contact Wati support for further assistance.
Can I connect multiple Facebook Pages to Wati? → No, Wati allows you to connect only one Facebook Page at a time. If you need to connect to a different Page, you will need to disconnect the current Page first.