Summary

Before connecting your Facebook Messenger account to Wati, you must complete a few setup requirements. This includes having a Facebook Page, ensuring Messenger is enabled on the Page, and verifying that your Facebook account has Admin permissions. Completing these prerequisites helps ensure a smooth connection process.

Instructions

Before you connect Facebook Messenger to Wati, make sure all of the following prerequisites are completed.

Prerequisite 1: Create a Facebook Page

Facebook Messenger can only be connected through a Facebook Page. If you do not already have a Facebook Page for your business, you will need to create one before connecting Messenger to Wati.

A Facebook Page is required for:

Connecting Messenger to Wati.
Authenticating your Facebook account.
Receiving and managing Messenger conversations.

Prerequisite 2: Enable Messenger on your Facebook Page

Messenger must be enabled on your Facebook Page so customers can send messages to your business and Wati can access those conversations.

Verify that Messenger is enabled

Open your Facebook Page.
Go to Settings.
Click Messaging.
Under General Settings, make sure Messenger is enabled.

Prerequisite 3: Verify Admin permissions

The Facebook account used to connect Messenger to Wati must have Admin permissions for the Facebook Page.

Check your Page permissions

Open your Facebook Page.
Go to Settings > Page Roles.
Verify that your Facebook account is listed as an Admin.

If your account does not have Admin permissions, ask an existing Page Admin to grant the required access before attempting to connect Messenger to Wati.

Next steps

After completing all prerequisites, you can proceed with connecting your Facebook Messenger account to Wati.

Frequently Asked Questions (FAQs)

General Requirements

1. What are the prerequisites for connecting Facebook Messenger to Wati?

Before connecting Facebook Messenger to Wati, you must:

Have a Facebook Page for your business.
Ensure Messenger is enabled on the Facebook Page.
Use a Facebook account that has Admin permissions for the Facebook Page.

2. Can I connect Facebook Messenger to Wati without a Facebook Page?

No. Facebook Messenger can only be connected to Wati through a Facebook Page.

3. Why is a Facebook Page required for Facebook Messenger integration?

A Facebook Page is required to connect Messenger to Wati, authenticate your Facebook account, and receive and manage Messenger conversations.

Messenger Setup

4. Why do I need to enable Messenger on my Facebook Page?

Messenger must be enabled on your Facebook Page so customers can send messages to your business and Wati can access those conversations.

Permissions

5. Does my Facebook account need Admin permissions to connect Messenger to Wati?

Yes. The Facebook account used to connect Messenger to Wati must have Admin permissions for the Facebook Page.

6. What should I do if my Facebook account does not have Admin permissions for the Facebook Page?

If your Facebook account does not have Admin permissions, you must ask an existing Page Admin to grant the required access before attempting to connect Messenger to Wati.

Next Steps

7. What should I do after completing all Facebook Messenger prerequisites?