Summary
Before you connect your Facebook Messenger to Wati, make sure you've completed all the prerequisites mentioned here.
Instructions
Here's what you need -
Step 1: Ensure You Have a Facebook Page
To connect Messenger to Wati, you need a Facebook Page for your business. Messenger works with Facebook Pages, and a Page is necessary to connect and authenticate. If you don't have a Facebook Page yet, you can create one by following this guide.
Step 2: Enable Messenger on Your Facebook Page
Make sure Messenger is enabled on your Facebook Page to allow customers to send messages to your business and enable Wati to access these messages.
Here's how to enable Messenger:
Go to Settings on your Facebook Page.
Click on Messaging.
In the General Settings section, ensure that Messenger is turned on.
Step 3: Ensure Your Facebook Account Has Admin Permissions for the Page
To connect to Wati, your Facebook account must have Admin permissions for the Facebook Page. To verify or assign Admin permissions:
Go to your Facebook Page.
Click on Settings > Page Roles.
Ensure your account is listed as an Admin under the Page Roles section.
Frequently Asked Questions (FAQs)
General questions
1. What do I need before connecting Facebook Messenger to Wati?
Before connecting Messenger to Wati, make sure you have a Facebook Page for your business, that Messenger is enabled on the Page, and that your Facebook account has admin permissions for that Page.
2. Why do I need a Facebook Page to connect Messenger to Wati?
Messenger works only with Facebook Pages, not personal profiles. A Page is required for authentication and to allow Wati to access and manage your Messenger messages.
3. How can I enable Messenger on my Facebook Page?
To enable Messenger:
Go to Settings on your Facebook Page.
Click Messaging.
In General Settings, make sure Messenger is turned on.
4. How do I check if my Facebook account has admin permissions for the Page?
To verify:
Go to your Facebook Page.
Click Settings > Page Roles.
Ensure your account is listed as an Admin under the Page Roles section.
5. What should I do if I don’t have admin permissions for the Page?
If your account isn’t listed as an admin, ask an existing admin of the Page to assign you admin access. You won’t be able to connect Messenger to Wati without it.
6. Can I connect Messenger to Wati if I manage multiple Facebook Pages?
Yes, but you’ll need to connect each Page separately and ensure your Facebook account has admin permissions for every Page you want to link with Wati.