Summary
Instagram has evolved beyond just a social media app - it’s now a powerful business platform. However, managing Instagram Direct Messages (DMs) can be overwhelming, especially when dealing with high volumes of customer inquiries. Missing a purchase inquiry or forgetting to respond to a frustrated customer can hurt your business. That’s why Wati now supports Instagram integration, helping you streamline your DMs, automate responses, collect leads, and stay connected with your customers 24/7.
Note: Broadcasts are now Campaigns – same powerful features, updated name!
Instructions
What Can You Do with Instagram on Wati?
With Wati’s Instagram integration, you can:
Connect your Instagram Professional Account to Wati effortlessly.
View and manage Instagram DMs using Wati’s Team Inbox.
Set up automated responses to welcome customers, acknowledge messages outside working hours, and trigger replies based on detected keywords.
Store and manage Instagram lead details in Wati’s Contacts module.
Collect phone numbers from Instagram leads and send WhatsApp campaign messages, maximizing engagement across both platforms.
Who Can Use This Feature?
The Instagram integration is available for users across all Wati subscription plans - Growth, Pro, and Business.
Frequently Asked Questions (FAQs)
General questions
1. What is Instagram integration in Wati?
Instagram integration in Wati allows you to connect your Instagram Professional Account and manage all Instagram Direct Messages from Wati’s Team Inbox.
2. Why should I use Wati to manage Instagram DMs?
Using Wati helps you avoid missed messages, respond faster, automate common replies, and handle high volumes of customer inquiries more efficiently.
Setup and access
3. What type of Instagram account is required to use this integration?
You need an Instagram Professional Account to connect Instagram with Wati.
4. Is Instagram integration available on all Wati plans?
Yes. Instagram integration is available on Growth, Pro, and Business plans.
Messaging and automation
5. Can I reply to Instagram DMs directly from Wati?
Yes. You can view and respond to all Instagram DMs directly from Wati’s Team Inbox.
6. Can I automate responses for Instagram messages?
Yes. You can set up automated welcome messages, out-of-office replies, and keyword-based responses for Instagram DMs.
Leads and campaigns
7. Can I store Instagram leads in Wati?
Yes. Instagram lead details can be saved and managed in Wati’s Contacts module.
8. Can I collect phone numbers from Instagram leads?
Yes. You can collect phone numbers from Instagram conversations and use them for further engagement.
9. Can I send WhatsApp campaigns to Instagram leads?
Yes. Once phone numbers are collected, you can send WhatsApp campaign messages to those leads to increase engagement across platforms.