Summary
Instagram has evolved beyond just a social media app - it’s now a powerful business platform. However, managing Instagram Direct Messages (DMs) can be overwhelming, especially when dealing with high volumes of customer inquiries. Missing a purchase inquiry or forgetting to respond to a frustrated customer can hurt your business. That’s why Wati now supports Instagram integration, helping you streamline your DMs, automate responses, collect leads, and stay connected with your customers 24/7.
Instructions
What Can You Do with Instagram on Wati?
With Wati’s Instagram integration, you can:
Connect your Instagram Professional Account to Wati effortlessly.
View and manage Instagram DMs using Wati’s Team Inbox.
Set up automated responses to welcome customers, acknowledge messages outside working hours, and trigger replies based on detected keywords.
Store and manage Instagram lead details in Wati’s Contacts module.
Collect phone numbers from Instagram leads and send WhatsApp broadcast messages, maximizing engagement across both platforms.
Who Can Use This Feature?
The Instagram integration is available for users across all Wati subscription plans - Growth, Pro, and Business.
Frequently Asked Questions (FAQs)
General Questions
What is Wati’s Instagram integration? Wati’s Instagram integration allows businesses to manage their Instagram Direct Messages (DMs) more efficiently. It enables automated responses, lead collection, and seamless communication with customers.
Why should I use Wati for Instagram DMs? Managing Instagram DMs manually can be overwhelming, especially with a high volume of inquiries. Wati helps streamline conversations, automate replies, and capture leads, ensuring no message goes unanswered.
Features & Functionality
What can I do with Instagram on Wati? With Wati’s Instagram integration, you can:
Connect your Instagram Professional Account.
Manage DMs through Wati’s Team Inbox.
Automate responses for greetings, after-hours messages, and keyword-based replies.
Store and manage Instagram leads in Wati’s Contacts module.
Collect phone numbers from Instagram leads and send WhatsApp broadcasts.
Can I automate responses on Instagram using Wati? Yes, you can set up automated replies to welcome customers, acknowledge messages outside business hours, and trigger responses based on specific keywords.
Can I collect customer details from Instagram and use them for WhatsApp marketing? Yes, Wati allows you to collect phone numbers from Instagram leads and send WhatsApp broadcast messages to enhance customer engagement.
Eligibility & Access
Who can use Wati’s Instagram integration? This feature is available for all Wati subscription plans, including Growth, Pro, and Business.
Do I need an Instagram Professional Account to use this integration? Yes, you must have an Instagram Professional Account to connect with Wati.
Setup & Compatibility
How do I connect my Instagram account to Wati? You can connect your Instagram Professional Account directly through Wati’s platform. The setup process is designed to be simple and seamless.
Is this integration available for personal Instagram accounts? No, this integration only works with Instagram Professional Accounts.
Support & Troubleshooting
What if I have trouble setting up the integration? If you experience any issues, you can contact Wati’s support team for assistance.
Can I use Wati’s Instagram integration on multiple devices? Yes, since Wati’s Team Inbox is web-based, you can access and manage Instagram DMs from any device with an internet connection.