Summary
This guide shows you how to connect your Facebook Messenger to Wati so you can manage your Messenger conversations in Wati's Team Inbox.
Instructions
Steps to connect Facebook Messenger and WATI
Step 1: Access the Messenger Channel in Wati
Log in to your Wati dashboard.
Navigate to Profile > Channel Status > Messenger.
Step 2: Begin the Connection Process
Click on Get Started to initiate the connection process.
Review the pre-requisites checklist to ensure all steps are completed.
Select Yes for each pre-requisite to confirm that you're ready to proceed.
Step 3: Log In to Facebook
Click Connect Messenger to start the Facebook login process.
Log in using the Admin account for the Facebook Page you wish to connect.
Step 4: Choose Your Facebook Page
Select the Facebook Page you want to link with Wati.
Make sure to select only one page to proceed.
Step 5: Grant Permissions to Wati
Review the permissions Wati requires to access your Messenger messages.
Click Save to confirm and grant these permissions.
Completing the Connection
After completing the process, you'll receive a success message in Wati. Your Messenger account is now connected, and you can begin managing your conversations directly from the Wati Team Inbox.
Frequently Asked Questions (FAQs)
Here are the most common questions and answers to help you connect your Facebook Messenger account to Wati.
General Connection Questions
What do I need to connect my Facebook Messenger to Wati? → Before you begin the connection process, ensure that:
You have admin access to the Facebook Page you wish to connect.
You are logged in to your Wati account.
You have all the prerequisites to connect Facebook Messenger to Wati
Can I connect multiple Facebook Pages to Wati? → No, you can only connect one Facebook Page to Wati at a time. Ensure you select the correct Page during the setup process.
Facebook Login Issues
I am having trouble logging into Facebook. What should I do? → Make sure you are using the Admin account for the Facebook Page you want to connect. If you're still having trouble, check your internet connection or try logging in directly on Facebook to ensure there are no issues with your credentials.
What if I don't have admin access to the Facebook Page? → You need to be an admin of the Facebook Page to connect it to Wati. If you don't have admin access, you will need to contact the Page administrator to grant you the necessary permissions.
Permissions and Security
What permissions does Wati require to connect to Facebook Messenger? → Wati requires access to your Messenger messages so that it can manage conversations from the Wati Team Inbox. During the connection process, you will be asked to review and grant these permissions.
How do I know my data is secure with Wati? → Wati takes privacy and security seriously, following industry standards to ensure your data is protected during the connection process. You will always be informed about the permissions Wati requires before any actions are taken.
Troubleshooting
I received an error during the connection process. What should I do?
If you encounter an error, try the following steps:
Ensure you are logged in with the correct Facebook Admin account.
Review the pre-requisite checklist and confirm all steps are completed.
Refresh the page or try the process again after clearing your browser cache.
How do I know if the connection was successful? → Once the connection is complete, you will see a success message in your Wati dashboard. You will then be able to manage your Messenger conversations from the Wati Team Inbox.