Summary
If you're unable to send broadcasts in Wati, it may be because MM Lite isn't activated. Admins will see a pop-up or get an email with steps to activate it. Non-admin users can notify an admin to complete the setup. This guide will explain the details and what to do next.
Instructions
Not able to send broadcasts in Wati?
If your broadcasts aren't going through, one possible reason is that MM Lite hasn't been activated.
How users are notified
Admins & Partner Admins
If you’re an admin in Wati, you will see a popup notification when trying to send a broadcast from the Wati UI.
You will also receive an email alert notifying you about the same.
Non-admin users
If you’re not an admin (e.g., you are an operator) will see a popup prompting you to notify an admin.
You can dismiss the popup and continue conversations, but you cannot activate MM Lite yourself.
Next steps
If you see the pop-up or receive an email, follow the instructions to activate MM Lite.
Only admins or partner admins can complete the activation.
To learn how to activate MM Lite, please follow this guide.
Have questions about MM Lite? Be sure to check our MM Lite FAQs guide.
Frequently Asked Questions (FAQs)
Broadcast Issues
1. Why am I unable to send broadcasts in Wati?
→ One possible reason is that MM Lite hasn't been activated for your account. Without this activation, broadcast functionality is restricted.
2. Who can activate MM Lite?
→ Only admins and partner admins have the ability to activate MM Lite.
3. What happens if MM Lite is not activated?
→ Broadcasts will not work, and affected users will receive notifications guiding them to take action.
Notifications and User Roles
4. How will admins or partner admins be notified about MM Lite activation?
→ Admins and partner admins will see a pop-up in the Wati UI when they attempt to send a broadcast. If they’re using the API or Google Sheets, they will receive an email alert.
5. What do non-admin users see if MM Lite is not activated?
→ Non-admins (e.g., operators) will see a pop-up prompting them to notify an admin. They can dismiss this popup and continue other conversations, but cannot activate MM Lite themselves.
Next Steps
6. What should I do if I see the pop-up or get an email about MM Lite?
→ Follow the instructions in the notification to activate MM Lite. If you're not an admin, please inform your admin to take action.
7. Where can I find more information about MM Lite activation?
→ You can find detailed steps in our MM Lite guide, and you can also refer to our MM Lite FAQs for more information.