Summary
Need to save your Wati chat history? This guide explains how to export your chats as .txt files, including which plans support this feature and what to expect during the process.
Note: The WhatsApp Chat Backup Chrome Plugin was deprecated on 20th May 2024. You can no longer back up or import your WhatsApp chats into Wati.
Instructions
Which Plans Support Chat Exports?
The Export Chats feature is available in the following Wati plans:
Growth Plan
Pro Plan
Business Plan
Note: If you're on a different plan, you’ll need to upgrade to access this feature.
How to Export Your Chats
Follow these steps to export your chat history as .txt files:
1. Go to Settings
Navigate to Settings → Import/Export Chats.
2. Start the Export
Click the Start Export button at the bottom left of the screen.
3. Wait for Processing
The export may take some time, depending on the volume of chats.
You’ll receive an email notification once your files are ready.
4. Download Your Chats
Return to Settings → Import/Export Chats and click the Download button.
Alternatively, use the download link provided in the email.
5. Access Your Files
The downloaded
.zipfile contains individual.txtfiles.Each file is named after the phone number of the contact.
What to Expect
File Format: Plain text (
.txt).Delivery: Exports are bundled in a
.ziparchive.Notifications: Email confirmation when ready.
Frequently Asked Questions (FAQs)
Export Plans & Availability
1. Which Wati plans include the chat export feature?
→ The Export Chats feature is available in:
Growth Plan
Pro Plan
Business Plan
2. Can I export chats if I’m on a free or basic plan?
→ No, you’ll need to upgrade to one of the supported plans (Growth, Pro, or Business) to use this feature.
Export Process
3. Where do I find the chat export option?
→ Go to Settings → Import/Export Chats in your Wati dashboard.
4. How do I start a chat export?
→ Click the Start Export button at the bottom left of the Import/Export Chats screen.
5. How long does it take to export chats?
→ It depends on the volume of chats. Larger exports may take longer. You’ll receive an email when the files are ready.
Download & File Details
6. How do I download my exported chats?
→ After processing:
Return to Settings → Import/Export Chats and click Download, or
Use the download link in the email notification.
7. What file format are the exported chats in?
→ Chats are saved as plain text (.txt) files, bundled in a .zip archive.
8. How are the exported files organized?
→ Each .txt file is named after the phone number of the contact for easy identification.
Troubleshooting
9. I didn’t receive an email notification. What should I do?
→ First, check your spam/junk folder. If it’s not there, return to Import/Export Chats to see if the Download button is available.
10. Can I export chats in other formats (e.g., CSV or PDF)?
→ No, Wati currently only supports .txt exports for chats.