Summary
Kpay is a payment gateway provider that offers online payment solutions. With the new Kpay Payment Gateway integration in Wati, businesses can now collect online payments for catalog orders and manually generate payment links directly within Wati. This guide explains how to set up and use the Kpay Payment Gateway integration in Wati.
Note: This integration is available only for Pro & Business Plan customers.
Instructions
Setting Up the Kpay Integration
Follow these steps to integrate Kpay with Wati:
Navigate to More Menu and select Integration.
Click on Kpay.
Enter the required credentials:
Merchant Number
Click Connect Kpay to activate the integration.
Note: The required credentials can be obtained from your Kpay account.
Enabling Kpay for Catalog Orders
Once the Kpay integration is successfully connected, follow these steps to enable payment collection for catalog orders:
Go to the Commerce section in Wati.
Select the Checkout option from the menu.
Open the Payment Gateway tab and enable the Payment Gateway option.
Click Save to activate the Kpay checkout flow for catalog orders.
Additional Options
When setting up the Kpay checkout flow, businesses have the following options:
Default Payment Link Message: A pre-configured message template that includes the payment link will be sent to customers. Users can customize the template as needed.
Payment Confirmation Message: Enable this option to send a confirmation message to customers upon successful payment.
Manually Generating Payment Links
To create and share payment links manually via WhatsApp:
Navigate to the Team Inbox area.
Click the Payment Link icon.
In the pop-up window:
Select Payment Gateway.
Enter the Amount.
Click Generate Payment Link and share the link with the customer.
Optional: To send a payment confirmation message, select Send payment confirmation message.
Wati provides default message templates, but businesses can also create custom templates.
Customizing Payment Templates
Business can create payment template messages to send payment-related messages to users.
Understanding Payment Attributes
Customers who have integrated the Kpay Payment Gateway can use these attributes:
Attribute | Description |
paylink_amount | The value of this attribute represents the amount for which the payment link was created. |
paylink_payment | Indicates the payment status: success for successful payments, failed for unsuccessful ones. |
Conclusion
With the Kpay integration in Wati, businesses can now easily collect payments for catalog orders and manually generate payment links via WhatsApp. By following this guide, you can successfully configure and customize the integration to suit your business needs.
Frequently Asked Questions (FAQs)
General Questions
1. What is Kpay, and why should I use it with Wati?
→ Kpay is a payment gateway provider that enables businesses to collect online payments. Integrating Kpay with Wati allows you to generate and share payment links via WhatsApp, making the payment process seamless for customers.
2. Do I need a Kpay account to use this integration?
→ Yes, you must have a Kpay account to retrieve the required credentials and enable the integration in Wati.
Setup & Configuration
3. Where can I find my Kpay credentials?
→ You can find your merchant number in your Kpay account dashboard → Key Management → merchant number.
4. Can I use a different currency than the one set in my Kpay account?
→ No, Kpay only supports HKD payment for now.
5. What should I do if the integration fails to connect?
→ Ensure that:
You have entered the correct merchant number.
Your Kpay account is active.
Using the Integration
6. How do I enable Kpay for catalog orders?
→ Go to Commerce > Checkout > Payment Gateway, enable the option, and save the settings.
7. Can I customize the payment link message?
→ Yes, you can modify the default message template or create a custom one.
8. How do I manually generate a payment link?
→ Navigate to Team Inbox, click the Payment Link icon, enter the required details, and click Generate Payment Link.