Summary
Wati now allows you to display the name of the agent (also called operator) when they respond to customer chats on WhatsApp. This helps create a more personalized experience by letting customers know who they are talking to. This article explains how to enable the feature, where to edit agent names, and what to keep in mind.
Instructions
How to enable agent name display
Once enabled, whenever an agent replies to an incoming chat, their name will appear in the WhatsApp conversation.
Follow this step by step video guide to learn how to enable agent display name:
How to edit agent names
If you’d like to change how an agent’s name appears:
Go to the User management page.
Select the user whose name you want to update.
Edit the name field according to your preference.
Save the changes.
The updated name will be reflected in future chats. Follow this quick visual walkthrough to see it in action.
Things to note
This feature is available only for Pro and Business plan customers.
Agent names can be edited anytime in User management.
Frequently Asked Questions (FAQs)
General questions
1. Who can use the agent name display feature?
→ The feature is available only for Pro and Business plan customers.
2. What does the agent name display feature do?
→ It shows the name of the agent (operator) in WhatsApp conversations when they reply to a customer, helping create a more personalized experience.
Setup and usage
3. How do I enable the agent name display feature?
→ Follow the step-by-step video guide provided in the article. Once enabled, agent names will automatically appear when they respond to incoming chats.
4. Where can I edit an agent’s name?
→ Go to the User management page, select the user, edit the name field, and save the changes.
5. When do updated agent names appear in chats?
→ Any changes you make will apply to future chats after you save the updated name.
6. Can I edit agent names at any time?
→ Yes. Agent names can be updated anytime from the User management page.