Summary
The Credits Rollover feature in Astra allows unused subscription credits to automatically carry forward to the next billing cycle. This gives you more flexibility in how you use your monthly credits while preventing excessive credit accumulation.
Astra also uses a credit consumption priority system to ensure that credits with earlier expiration dates are used first. This helps reduce the chances of credits expiring before they are used.
Instructions
In Astra, credits may come from two main sources:
Subscription credits – Credits included in your monthly subscription plan.
Add-on credits – Additional credits purchased separately.
The system manages these credits using two key rules:
Credit rollover for unused subscription credits.
Consumption priority to determine which credits are used first.
1. Credit rules in Astra
Subscription credit rollover
Unused subscription credits automatically roll over to the next billing cycle.
However, rollover credits are limited by a maximum accumulation cap.
Accumulation cap
The maximum number of credits you can accumulate is:
Maximum credits = 2 × Monthly plan creditsExample
Plan | Monthly credits | Maximum accumulated credits |
Pro | 5,000 | 10,000 |
Business | 25,000 | 50,000 |
If your accumulated credits reach this limit, additional unused credits will not continue to roll over.
Example of subscription credit rollover
The following example shows how subscription credits may accumulate over several months.
Month | Starting balance | New monthly credits | Total available | Credits used | Ending balance |
Month 1 | 0 | 5,000 | 5,000 | 2,000 | 3,000 |
Month 2 | 3,000 | 5,000 | 8,000 | 6,000 | 2,000 |
Month 3 | 2,000 | 5,000 | 7,000 | 3,000 | 4,000 |
Month 4 | 4,000 | 5,000 | 9,000 | 2,000 | 7,000 |
Month 5 | 7,000 | 5,000 | Capped at 10,000 | – | 10,000 |
Note: Once the accumulated credits reaches 2 × the monthly plan credits, additional rollover stops.
Add-on credits
Add-on credits are credits you purchase separately from your subscription plan.
Key rule:
Add-on credits expire after 1 month from the purchase date.
Because these credits expire, Astra prioritizes consuming them before other credits.
2. Credit consumption priority
Astra automatically decides which credits to use first when actions consume credits.
Consumption rule
Credits are consumed based on their expiration date.
Credits with the earliest expiration date are consumed first.This helps ensure that credits close to expiration are used before others.
Credit consumption order
When both types of credits are available, Astra uses them in the following order:
Add-on credits (because they expire)
Subscription credits (including rolled-over credits)
Example consumption flow
If your account has:
Add-on credits (expiring soon) + Subscription creditsAstra will consume credits in this order:
1. Add-on credits
2. Subscription creditsThis approach helps maximize the value of your credits by reducing the risk of expiration.
Related articles
- How to set up auto recharge for creditsThis article explains how to set up Wati's auto recharge feature to automatically add credits when your balance falls below a specified amount. It covers steps…
- How to top up or add credits in WatiThis article explains Wati credits, which are used to send different types of messages on the platform. It covers the three message types: marketing, authentica…
- How to add or update payment details in AstraThis article explains how Astra admins can access or update billing details. Follow the step-by-step instructions below to manage your Astra subscription and ke…
- Understanding credit usage and billing in AstraCredits power everything you do in Astra. Whether you’re sending a simple reply, sharing rich content like images or documents, or handling a voice agent call,…
- What are available pricing plans and add-ons for Astra?Astra offers flexible plans designed for businesses at different stages of growth. Whether you're exploring AI agents for the first time or managing high volume…
Did this answer your question?