Summary
The Call Recordings vault in Wati helps you manage all your call recordings from one place. You can view AI-generated transcripts and summaries, filter recordings, download or delete recordings in bulk, and configure automatic deletion rules based on your company’s data retention policies.
This guide explains how to access the Call Recordings vault, manage recordings, export data, and configure auto-deletion settings.
Instructions
Step 1: Open the Call Recordings vault
Log into your Wati account.
From the left navigation menu, click Call Recording.
The Call Recordings page opens and displays:
Call recordings
AI-generated transcripts
AI-generated summaries
Step 2: Filter recordings
Use filters to quickly find specific recordings.
Click the filter icon to filter recordings by:
Call type
Operator
Use the date range drop-down to filter recordings by duration.
Use the business phone number drop-down to view recordings for a specific number.
To remove all applied filters, click Clear filters.
Step 3: Download recordings, transcripts, and summaries
You can download individual recordings or export multiple recordings at once.
Download a single recording
Locate the recording you want to download.
Click the download icon next to the recording.
The download includes:
The call recording
The transcript
The AI-generated summary
Export multiple recordings
Apply filters if needed.
Click Export.
Wati exports all recordings currently visible on the page, with a maximum of 50 recordings per export.
Step 4: Delete recordings manually
You can delete recordings individually or in bulk.
Delete a single recording
Find the recording you want to remove.
Click the delete icon next to the recording.
Delete multiple recordings
Select recordings using the checkboxes.
Click Delete.
Step 5: Set up auto-deletion
Auto-deletion helps automatically remove older recordings based on your retention policy.
Click the three dots menu on the Call Recordings page.
Select Auto Delete Recordings.
Choose how long recordings should be retained.
Save your changes.
After setup, recordings older than the selected duration are deleted automatically.
Pricing
Call recording storage is billed monthly based on the total recording minutes stored in your vault.
Storage usage | Pricing |
First 1,000 minutes per month | Free |
Additional minutes | $0.01 per minute per month |
Note:
Storage charges are automatically deducted from your Wati credit wallet.
To reduce storage costs, configure Auto Delete Recordings to automatically remove older recordings.
Frequently Asked Questions (FAQs)
Getting started
1. Where can I find my call recordings?
You can access all recordings, transcripts, and summaries from the Call Recording section in the left navigation menu of your Wati account.
2. Can I filter recordings by operator or business number?
Yes. You can:
Use the filter icon to filter by call type or operator.
Use the business phone number drop-down to filter recordings for a specific number.
Downloads and exports
3. How many recordings can I export at once?
You can export up to 50 recordings at a time. Wati exports all recordings currently visible on the page.
4. Does the export include transcripts and summaries?
Yes. Each export includes:
The call recording
The transcript
The AI-generated summary
5. Can I download a single recording?
Yes. Click the download icon next to the recording you want to download.
Deletion and retention
6. Can I delete multiple recordings at once?
Yes. Select multiple recordings using the checkboxes and click Delete.
7. What does auto-deletion do?
Auto-deletion automatically removes recordings after the selected retention period. This helps you manage storage usage and align with internal or regional data retention policies.
8. Can I change the auto-deletion duration later?
Yes. Open the three dots menu, select Auto Delete Recordings, and update the retention duration anytime.
9. How is recording storage billed?
The first 1,000 minutes of stored recordings each month are free. Additional storage is billed at $0.01 per minute per month and deducted automatically from your Wati credit wallet.