Summary
Call Recording is now available on the Wati mobile app, bringing the same recording experience from the web portal to your phone or tablet.
You can automatically record calls, start recording manually during a call, and pause or resume recording when needed. When enabled, recordings can also be transcribed and summarized.
Your call records sync between the mobile app and web portal, so recordings, transcripts, and summaries are available across both platforms.
This guide explains how to enable call recording, record calls, and review your call records on the Wati mobile app.
Before you start: Update the Wati app to the latest version from the App Store (iOS) or Google Play Store (Android). Call recording on mobile is available only on the latest app version.
Instructions
A. Enable WhatsApp call recording
An admin must enable call recording from the Wati web portal. These settings apply at the account level to calls made on both web and mobile.
Log in to your Wati account via web.
Click your profile icon in the top-right corner and select Settings.
Under Team Inbox, select General Settings.
Go to the Team Call section.
Enable Auto Recording.
If you want calls to be transcribed and summarized, also enable Transcription and Summarization.
Once enabled, these settings apply to calls made from both the web portal and mobile app.
Call records, including recordings, transcripts, and summaries, sync between web and mobile.
B. Record a call on the mobile app
You can record calls automatically or start recording manually.
1. Automatically record calls
If Auto Recording is enabled, recording starts automatically when an inbound or outbound call connects.
A recording indicator appears on the call screen while the call is being recorded.
2. Manually start recording
If Auto Recording is disabled:
Start or answer a call.
Tap the recording icon to start recording.
You can start recording at any point during the call.
3. Pause and resume recording
You can pause recording during a call and resume it when you're ready.
Tap the recording icon to pause the recording.
Tap the same icon again to resume recording.
For example, you can pause recording while a customer shares sensitive information, such as payment details.
C. Review call recordings
After a call ends, you can access the call record from the mobile app.
1. From the chat interface
The recording appears alongside the call log in the chat interface.
2. From Call Records
You can also view calls from the Call Records section.
Open Call Records.
Find the call you want to review.
Expand the call to view the available recording, transcript, and summary.
Transcripts and summaries are available only when Transcription and Summarization were enabled in the web portal.
Note: If Summarization was not enabled when the call was recorded, you can log in to the web portal and generate a summary for an individual recording.
Frequently Asked Questions (FAQs)
Recording calls
1. Who can enable call recording?
Only an admin can enable or change call recording settings. These settings must be configured from the Wati web portal under Settings > Team Inbox > General Settings > Team Call.
2. Does auto recording apply to both web and mobile?
Yes. Auto Recording, Transcription, and Summarization are account-level settings. Once enabled, they apply to calls made from both the web portal and mobile app.
3. Can I record a call when auto recording is turned off?
Yes. Tap the recording icon during the call to start recording manually.
4. Can I pause and resume a recording?
Yes. Tap the recording icon to pause the recording, then tap it again to resume.
Accessing recordings
5. Where can I find a recording after a call?
You can find the recording alongside the call log in the chat interface or in the Call Records section.
6. Why don't I see a transcript or summary?
A transcript and summary are available only when Transcription and Summarization were enabled in the web portal.
If Summarization was not enabled, you can use the web portal to generate a summary for an individual recording.
7. Are mobile call records available on the web portal?
Yes. Call records created from the mobile app sync with the web portal, so you can access them from both platforms.
8. Can I download call recordings?
Yes. Call recordings can also be downloaded using APIs.